Zenni Optical

Thank you so much for your review, Jan! We are so glad to hear that calling our customer support team went so smoothly for you. We know that reaching out about a return can sometimes feel daunting, so hearing that our advocates were able to help solve your issue and credit your account completely hassle-free truly makes our day! Providing helpful, attentive, and seamless service every step of the way is exactly what we strive for. Thank you for choosing Zenni, and we look forward to assisting you again in the future whenever you need us!

Thank you for your review, Todd! We are so pleased to hear that you are happy with the quality and the quick turnaround of your order. We truly appreciate you sharing your positive experience with us.

Thank you for your review, Chana! We are absolutely thrilled to hear that you are pleased with the excellent quality of your new glasses and that you found them to be so affordable.

Thank you so much for your wonderful review, Paul! We are absolutely thrilled to hear that your experience ordering with us was so smooth and efficient. Thank you so much for choosing Zenni, and we look forward to crafting many more fantastic pairs of glasses for you in the future!

Thank you for your wonderful review, Elizabeth! We are so happy to hear that our instructions and return policy make your experience easy, and that you enjoy the unbeatable price and quality, allowing you to have an eyeglass wardrobe!

Thank you for your review, Geneva! We are glad to hear that our team was able to assist you with returning your glasses and getting your store credit issued smoothly. However, we are truly sorry for the disappointment and frustration caused by the prescription mix-up on your initial order. We want to make sure your next pair gives you the crystal-clear vision you deserve! Whenever you are ready to use your store credit and place a new order, our team would be delighted to help double-check your prescription details to ensure everything is perfect. Please feel free to reach out to us via email at [email protected], by phone at 1-800-211-2105, through chat on our website, or on social media—we are always here for you!

Thank you for your review, Beverly. We are truly sorry to hear about the frustration you experienced while navigating our ordering process, and we apologize that you were unable to use your reward points. We completely understand how disappointing it is when checkout feels complicated and keeps you from redeeming the rewards you've earned. Your feedback is incredibly valuable as we continuously work to make our online shopping experience simple and intuitive. If you ever need assistance with how to use your reward points or place an order, please feel free to reach out to us—our trained advocates will be more than happy to help resolve it quickly for you! Please feel free to connect with our team via email at [email protected], by phone at 1-800-211-2105, through chat on our website, or on social media. We are always here to assist you!

Thank you so much for your wonderful review, Carol! We are absolutely thrilled to hear that your experience ordering with us was so easy and convenient. Providing high-quality, well-made eyewear at budget-friendly prices is exactly what we strive for every single day. Knowing we hit the mark for you truly makes our day!

Thank you for your review, Jonathan! We are so happy to hear that you are pleased with our exceptional prices, great quality, and wide variety of styles. We also appreciate your kind words about our fulfillment time.

Thank you for your review, and thank you for giving Zenni a try for your eyewear needs, Kara. We are so glad to hear that you were initially satisfied with your orders, but we are truly sorry for the frustration and disappointment you experienced with your sunglasses frame, the difficulty swapping your lenses, and your interaction with our customer service team, and we apologize for this upsetting experience. We completely understand how discouraging it is to spend an entire morning struggling to swap lenses and to feel unheard when reaching out for help. We deeply appreciate you bringing this to our attention, as we always want to ensure our customers are taken care of. We do see that one of our advocates has already reached out to you via email with a solution. Please feel free to check your inbox and reply directly to that message so we can resolve this for you as quickly as possible! If you need anything else in the meantime, you can also reach us via email at [email protected], by phone at 1-800-211-2105, through chat on our website, or on social media.

Thank you for your review. We are truly sorry to hear about the headaches and eyestrain you experienced, as well as your disappointment regarding the frame sizing and your previous interaction with our team, and we apologize for this frustrating experience. We completely understand how upsetting it is to receive glasses that leave you unable to see clearly—especially when your optician noted that your left and right prescription values were swapped. To help clarify, our optical lab crafts lenses based strictly on the prescription details entered on the order during checkout, and we do not modify these numbers once submitted. However, if a manufacturing error occurred during crafting, we want to make things right. Please reach out to us with a copy of your original written prescription from your eye doctor so we can verify the lens parameters. If we confirm that the prescription was entered correctly on the order but you are still unable to see clearly, we would still be more than happy to explore options to resolve this for you. Please feel free to connect with our team via email at [email protected], by phone at 1-800-211-2105, through chat on our website, or on social media so we can assist you!

Thank you for your review, Kelly! We are so happy to hear that you are very pleased with both of your bifocal orders, and that you found the fit, quality, and price to be excellent.

Thank you for your review, Kathleen! We're so glad to hear that you found the return process and using your credit straightforward. We appreciate you sharing your positive experience!

Thank you for your review, Irma. We're sorry to hear about the issue with your glasses and the cloudy right lens, especially since you needed them urgently. At Zenni we strive to provide you with an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see a return label has been sent to you, and we are happy to assist you with any future orders if you decide to give us another try. Please feel free to reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.

Thank you for your review, Jeremy! We are so thrilled to hear that you found the ordering process easy and were impressed with the quality of your purchase! We can't wait to help you find your next pair.

Thank you for your review. We are absolutely thrilled to hear that your experience with us was so positive and that our customer service team was able to step in and help you select and order the perfect pair of glasses. Providing high-quality, budget-friendly eyewear alongside helpful, attentive support is what we strive for every single day. Knowing that your new glasses fit fine and met your budget truly makes our day! Thank you so much for choosing Zenni, and we look forward to assisting you again whenever you need your next pair of glasses!

Thank you for your review, Earl! We are so pleased to hear that you received quality eyewear at a great price and that your order arrived quickly. We look forward to helping you again in the future!

Thank you for your review, Red. We sincerely apologize for the frustration and inconvenience you've encountered with the VR headset lenses and the voucher program. We understand how disappointing it must be to receive the wrong product and then face difficulties trying to get the correct lenses, especially when dealing with a third-party voucher. Your feedback is incredibly valuable as we continuously work to improve our processes and communication regarding product availability and voucher redemption.

Thank you for your review, Karla! We're glad your order was correct. We sincerely apologize for the extended delivery time due to shipping issues and are working to prevent future delays. If you need further assistance, please reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.

Thank you for your review, Mary! We're so glad to hear you found our site easy to use and that your new glasses fit perfectly!