Zomato

Formal Escalation – Incorrect Navigation, Refusal to Deliver, Premature Delivery Status Update and Unfair Denial of Refund

**Dear Zomato, I expect an explanation.** I placed an order while leaving my office in **Koparkhairane**, but selected my saved home address in **Panvel**. My order confirmation, invoice and order history all clearly show **Panvel** as the delivery address. About 15 minutes later, the delivery partner called and claimed his navigation was showing **Koparkhairane**. He also confirmed that he could see my Panvel address in the order details, but still refused to deliver because his map showed a different location. I even offered to pay the additional transportation cost to get my food delivered to Panvel. That request was also refused. I contacted Zomato Customer Support and requested delivery, an alternate arrangement, or a refund. Instead, I was told to either donate the food or cancel the order, and in both cases I would receive **no refund**. Despite speaking with almost four different support executives, no solution was provided. To make matters worse, while I, the delivery partner and a Zomato support executive were on the same call, the delivery partner marked the order as **"Delivered"** before the food had actually been handed over. The support executive even questioned him about why he had updated the status before the parcel was delivered. To avoid wasting food, I finally requested that it be handed over to my friend in Koparkhairane. My simple question to Zomato is: **If my confirmed delivery address was Panvel, why did your delivery partner's navigation show Koparkhairane? If this was a technical issue, why should the customer suffer the loss?** I request Zomato to investigate the GPS logs, delivery timeline and call recordings, and provide a fair resolution. I hope this issue is addressed transparently so that no other customer has to face a similar experience. #Zomato #CustomerExperience #CustomerService #ConsumerRights

Yesterday have ordered food order id…

Yesterday have ordered food order id 8309084134, very bad experience, have spent 1200, there is no issue with restaurant, but with zomato. They have sent a disable person, have not requested for the same. There was a spillage from the package, he came after 1 1/2 hour, gave a complaint to zomato, they dnt know how to handle the customer. A big advice to everyone, plz dnt order anything instead of waiting for long time, go yourself to the restaurant, your time and money will be saved. Or we need to cook ourself.

Extremely disappointed with today’s…

Extremely disappointed with today’s order from Khushi Kitchen via Zomato. The quality was abysmal and did not match the description at all. Zomato needs to enforce stricter quality checks—serving substandard food is a direct risk to consumer health and is completely unacceptable.order id #8317281099

Wrong items received and not respond

Zomato is fraud cheater scammer

Zomato is fraud, poor service to cheat only

Hi,This is to share with you all as it…

Hi,This is to share with you all as it happened with me yesterday. My sis ordered a fruit cake from UK on zomato from Puri bakers on my birthday. The zomato delivery person scammed us never delivered the cake on premises and when enquired said delivered and the app confirmed too. I talked to the puri baker manager that my cake wasnt delivered and he communicated that the delivery person never returned the order . I told them to block such scruplous person of zomato but he said this happens these days. I said your image is hampering but he didnt paid heed to me and said we can't block them.I even called the zomato delivery person he straightly told me fabricated story of leaving it at a place other than mentioned address in the order as instructed by his zomato team.He couldnt provide me the picture and the pinned location too when asked to give it as evidence.Even the zomato company is scruplous they took their employee side.Our occassion feelings and our hardearned 800 rupees spent on cake went like spam.So i advise you please dont buy puri bakers cake online from zomato because you can be the next victim of this spam. Tarun Sharma Rishi Nagar Delhi

Sometimes it feels like I am choosing…

Sometimes it feels like I am choosing the lesser of two evils. That's what feels like ordering from Zomato.

I am just writing this because i am…

I am just writing this because i am very disappointed with agent nida she hang up on me instead of giving me the solution And she said i am not giving manager name and not transfer call

Very poor services after 30 minutes…

Very poor services after 30 minutes food was delivered on wrong address

They have not capacity to manage…

They have not capacity to manage service business

Zomato is a big scam and not at all…

Zomato is a big scam and not at all customer friendly where customer pay high price compare to hotel price and Plus no good support when food is less or not good with quality...don't order anything from zomato.

Extremely disappointing experience with…

Extremely disappointing experience with Zomato. The delivery boy was good and behaved politely, so I appreciate his efforts. However, Zomato's service was terrible. We repeatedly tried to cancel the order, but Zomato did not allow us to do so. This was very frustrating and unacceptable. The customer support and cancellation policy are extremely poor. One of the worst experiences I have had. I do not recommend this service unless Zomato improves its policies and treats customers better.

Fraud people

Fraud people can't handle customer order after charging high platform few and other charges in the name of delivery idiots can't deliver the product, take the order and last moment cancel the order Can't handle customer properly in that charging heavy money fraud company, fraud people.

Completely ignored my complaint about…

Completely ignored my complaint about stale, unhygienic food. Very disappointing customer support. Ticket ID: 169590901.

0-star

0-star I am extremely disappointed with the service provided. Three items totaling approximately ₹400 were missing from my order. When I contacted customer support, they failed to offer a resolution, denied my request to transfer the call to the escalation team, incredibly disappointing experience. I strongly suggest others switch to Swiggy—it is much better than Zomato.

Zomato has become a scam nowadays

Zomato has become a scam nowadays, yesterday I received incorrect order from a restaurant and even in the past as well, I raised a ticket to zomato support and they asked me to click the picture and when I did they asked me to mail to zomato and when I did they didn't even revert me and in the past some items were missing but still zomato didn't response, Swiggy is so much better when it comes to services and support

Horrible experience

Horrible experience. I worried about $20 worth of food and I waited in front of the hotel and the driver never came. The driver reported that he waited 40 minutes and then he tried to call. None of this was true. And when I tried to resolve it, they said sorry it was my fault because I don't know actually. But it's never resolved and they just took ₹1800 from me. I deleted the app and I lost the money

Do not pay deposit for a restaurant booking through Zomato

I was charged a ₹1,500 reservation deposit through Zomato, but when I arrived at the restaurant, they had no record of the booking and would not honour the deposit. As a result, I was left out of pocket despite doing everything correctly from my side. What has been even more frustrating is Zomato’s customer support. I have spent over three separate one-hour chat sessions trying to resolve this issue. Each time, I am passed around, given no clear answer, and no refund is processed. The conversations seem to drag on endlessly until customers simply give up. A booking platform should take responsibility when a reservation made through its system fails. Charging customers upfront and then refusing to provide a timely resolution or refund is unacceptable. I would strongly advise others to be cautious when paying reservation deposits through Zomato until they improve their booking reliability and customer support.

Worst service and worst customer care

Worst service and worst customer care. They don’t provide any justice to the customers to whose delivery parcels are missed even they had evidence. Very bad delivery persons.

I orders three items from a restaurant…

I orders three items from a restaurant and all item are overcooked and burnt. I complain same time to zomato feedback portal and they assure they will take action. I attached a photo of these items same time but now zomato reply me.... Today I received reply from zomato. Hi there, Hope you are doing well. First and foremost, please accept our sincere apologies for the disappointment you experienced with your order. We completely understand how frustrating it can be when an order does not meet your expectations, and this is certainly not the experience we want you to have. While Zomato acts as an intermediary platform connecting customers and restaurant partners, and we have limited control over the preparation style, portion size, and quality of the food served, your experience truly matters to us. Please be assured that we have shared your detailed feedback with the restaurant and have also escalated the matter to our internal team. Necessary steps will be taken to help prevent such issues in the future. After carefully reviewing the concern, we regret to inform you that we are unable to process a refund for this order at the moment. We understand this may not be the resolution you were hoping for, and we are genuinely sorry for any inconvenience this may cause. Thank you for bringing this to our attention and for your understanding. If there is anything else we can assist you with, please do not hesitate to reach out. We are always here to help. Best regards, Team Zomato