Zomato (www.zomato.com) has a 1.1 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Ordered food last night in Zomato. It took an hour and a half of waiting for the food and still I haven't received the order! Gave the order around 8:15 and waited till 10:30 and got very disappointed of waiting so I have to cancel it. The customer service was not very accommodating and helpful. They said they will refund the money immediately but when I checked the status of the refund it wasn't there yet. I got an email that they will refund the money on the 3rd of May which is ridiculous. I still have to check on it and follow it up which is another inconvenience! First of all the food was so delayed because of the problems of their delivery partner They will hire a single delivery guy for multiple deliveries! Secondary they asked you to wait till they call them and the restaurant and you end up waiting and waste your time and feeling disappointed! Thirdly they won't refund your money on time! What a disaster and horrible experience with Zomato! Swiggy is far more better. They give you quick response in queries andI address your issues fast. If you are looking for a better service, deliveries on time, and supportive or helpful customer service Please DO NOT USE ZOMATO app! You will get very disappointed and end up getting all the inconvenience!!
Zomato is a chor company. They are cheating the hard money earned of the common person. Even requesting multiple time to cancell the orderthey are saying no refund will be provided. Without my consent zomato is own cancelling the order. I will never ever order to zomato.
They have taken from me and not deliver the food
Regards
Vivek Oberoi
9888506512
Zomato’s service has become absolutely terrible. They assign one delivery executive to handle 30–40 orders at the same time. The app shows an estimated delivery time of 25 minutes, but after picking up the order, the delivery boy keeps roaming around because he already has multiple other deliveries to complete.
As a result, customers are forced to wait unnecessarily, food arrives cold, and there is no accountability at all. Who is responsible for this poor planning and mismanagement? Customers’ time and money are completely wasted.
Zomato has turned into a very irresponsible and misleading company. This was my last experience with Zomato. I will never use it again and am deleting the app today.
Worst experience ever. Highly not recommended.
Do not use this app, all orders they delay and then just talk to there customer care, for refund they do not have policy. so do not place order with zomato if you do then wait for 30-40 more and cold food and empty stomach.
This is not resolution — this is box-ticking and false closure.
Dear Mr. Dipinder Goyal,
Thank you for the response from Team Zomato. However, I must clearly state that the claim “your issue is now resolved” is factually incorrect.
To put this on record:
I have not received a single call from any senior or account manager
No one has visited either of my outlets
No discussion has taken place to understand the actual problem
No confirmation has been sought from me before closing the issue
Despite this, the matter has been casually marked as resolved.
This is not resolution — this is box-ticking and false closure.
Is this how partner issues are handled at Zomato?
Without speaking to the partner, without understanding the business impact, and without verifying whether the problem has actually been fixed?
This response clearly shows that the system is more focused on showing work done rather than doing the work.
Mr. Goyal, partners are not just restaurant listings on a dashboard. We are running real businesses with real people, real costs, and real consequences. Ignoring partner voices and closing issues internally without validation is a dangerous practice.
This requires your direct attention. It cannot be delegated back into the same loop that caused the problem in the first place.
I strongly urge you to personally review how partner escalations are being handled before this gap between leadership intent and ground reality causes irreversible damage.
I am still awaiting:
A proper conversation with a senior authority
A factual review of what actually happened
Real corrective action — not assumed closure
Regards,
Upendra Prajapati
+91 9898600143
Ordered a cake that was spilled and was not tye design I ordered. Neither restaurant nor Zomato offer any satisfactory resolution. Spent thousand rupees on the order and what I got in return was just a two hundred rupees. On top of that, that too to be used within one month pathetic service on top of that they do not provide any actual agent to talk. Ruined our special occasion it was my father's 60th birthday.
I ordered a lemon mint soda in a restaurant from Zomato. When I received it, the packaging was not proper and half of the soda was spilled. I received only half bottle soda. When I raised complaint in Zomato, the customer care didn't respond properly. They simply said that they will inform the restaurant and closed the chat. How ridiculous it is. If Zomato didn't give resolution, then who will resolve my issue. Zomato's customer care is totally irresponsible. Worst customer care ever.
Terrible dining experience. Swiss Chalet Restaurant, 1240 Rymal Rd. E., Hamilton, ON:
Small chicken leg; requested bacon on caesar salad, got none; no celery in caesar cocktail, had no celery in restaurant; got charged $0.99 for an extra chalet sauce even though their website says no charge for this; received no credit for "scene" in restaurant points even though we gave the card to the waitress; no water was offered and we got only one glass for two of us when we asked; slow food service; their bathrooms were absolutely filthy. Restaurant NOT recommended.
B
Bot Gamer印度 · 1 review · Experienced 2025-09-07 ·
★★★★★
I ordered Boneless ButteTitle: “Order not delivered properly – spillage & missing quantity (Order ID: 7249514997)”r Chicken from…
I ordered Boneless Butter Chicken from Cafe Amar via Zomato (Order ID 7249514997). The food box leaked badly, resulting in spillage and reduced quantity. I raised multiple complaints with Zomato but only got denial emails, even after sharing proof photos. I paid full price but received less food. Such negligence is unacceptable. I demand refund/compensation and immediate action.
