Zomato (www.zomato.com) has a 1.1 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Manjoor AliAE · 1 review · Experienced 2026-05-14 ·
★★★★★
Zomato is a big scam platform
Zomato is a big scam platform . Ii ordered one item for my daughter on special occasion. Not delivered perticular item nor refunded . No refund from zomato . Delever boy liar and customer care also .order no is #8117012237. Zomato don't deserve to do buisness . I m badly disappointed. No response proper from customer care . They making fool .only my mob no was not working but address was correct . They hurt me lot . Money doesn't matter. But trust shattered. Zomato do have little shame .
They don't care about customers, chat bots provide standard reply. There was an issue with my order, they said that they would call and resolve within 30 mins, now it's more than 3 days. I now removed Zomato & Blinkir apps from my phone. Happy with Swiggy and will continue
Extremely disappointed
Zomato cancelled our order without any valid reason, but still deducted the full amount. Initially, we were told support team even also not Respond Even though asking for the refund it is not saying anything for me lies on me only I never see this like company. worst service to provider to the customer . fraud company didn't trust like this company.
It is absolutely unacceptable and dishonest. Will not be using Zomato again and strongly advise others to be cautious.
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Mahendra pal Kaleshriya印度 · 1 review · Experienced 2026-05-25 ·
★★★★★
Not received my order rider not deliver…
Not received my order rider not deliver my location par nhi aaya dur se dilevery kar ke chale gaye refund my amount call me back not deliver my order call me 8982698213 order I'd nambar #8157666115
Terrible support system. My order was delayed by over 30 minutes I contacted customer care while tracking the rider, but the chat agent offered absolutely no helpful updates or compensation. They just gave scripted responses and told me to keep waiting. Zomato has completely stopped prioritizing customer satisfaction
Very bad experience with delivery guy and customer care they have lost one customer today delivery guy gave the parcel to anybody and the customer care is closing my chats without any resolution lost my har earned money while standing outside in the hot weather waiting for food learned my lesson it's better to not rely on these apps and there useless attitude.
They are horrible. They loot you and have good connection with restaurants. They take your money and then ask restaurant to send you stale food. Their customer care is literate and have no knowledge about how to resolve issues.
Very bad service and they don't have a professional approach
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I De印度 · 1 review · Experienced 2026-05-19 ·
★★★★★
Pathetic service
My Zomato order was delayed by 26 mins with Zomato blaming the restaurant and the restaurant blaming the delivery partner. On top of it, there was zero refund for cancellation. I couldn't eat beyond a few nibbles as the chicken and sauce were very tangy. Extremely pathetic! All these games that Zomato is playing...
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Xyz印度 · 1 review · Experienced 2026-05-18 ·
★★★★★
Worst service ever
Worst service ever. I ordered idli but received tea instead, after waiting for 2 hours. There was no proper resolution and no option to contact Zomato customer support directly. The bot only asked me to send an email, and even that email address was invalid. Absolutely no customer service. Everyone should delete the Zomato app — this deserves zero stars.
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Pinky印度 · 1 review · Experienced 2026-05-16 ·
★★★★★
We booked a table at The Nine’s Juhu…
We booked a table at The Nine’s Juhu through Zomato on 16 May 2026.
There were no time restirctions mentioned on the app
We had a very disappointing experience at the restaurant during our corporate dinner party. We were unexpectedly asked to vacate the table within two hours, despite there being no prior communication regarding any time restriction at the time of booking — neither on the app nor during the confirmation call.
Such important terms should be clearly communicated to customers in advance, especially for corporate gatherings and planned events. The way the situation was handled felt unprofessional and left our entire group embarrassed and dissatisfied.
What was even more disappointing was the complete lack of apology from the staff and no effort made to compensate for the inconvenience, whether through a gesture of goodwill or even a small discount.
Unfortunately, this experience has significantly affected our perception of the restaurant and its hospitality standards.
Zomato staff is really very bad no courtesy no response no call no email on reply after lots of reminders thru email. After long time follow up no refund from them and created lot of problems on the order. Totally harassment if book thru zomato.
The food we order in zomato cost more, if we buy it by visiting the restaurant it will be very less compared when ordered in this app, I feel I don't want a cold food with more price
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Ashish印度 · 5 reviews · Experienced 2026-05-13 ·
★★★★★
Horrible service
Horrible service. They send non veg when ordered veg, will send chicken biryani when ordered mutton n despite proving via pics no action n only excuse. Should shut down operations n go home
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Medical印度 · 1 review · Experienced 2026-05-10 ·
★★★★★
WRONG ORDER
I was craving for a cake and I ordered a cake and he gave me a wrong order I told him this is not correct but he gave me it for free and he told me that to give the money and he will give the right order so I wait until 2 hours and he never come 😡😤
PLEASE DON'T ORDER FROM ZOMATO
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Gopinath印度 · 1 review · Experienced 2026-05-10 ·
★★★★★
Got it
Hi Zomato Team,
I’m writing about my order placed today,
The restaurant is only ∼4 km from my location, but the order was delivered after *1 hour 20 minutes*. That’s well beyond the expected delivery time shown at the time of ordering.
When I called customer support about the delay, Pratyush answered. He read out a script saying “it takes this much time, sorry sir,” and disconnected the call without offering any real solution or compensation. I didn’t get any explanation for the delay or help with the inconvenience caused.
I’ve been a regular Zomato user and usually have good experiences, but this time both the delivery time and the support response were disappointing. I’d appreciate it if you could:
Review the support interaction and ensure agents actually address customer concerns instead of reading scripts and ending calls
Let me know what corrective action/refund/credit you can offer for this experience
I hope this can be resolved so I can continue using Zomato with confidence.
I ordered pizza from Zomato and I got raw pizza and its quality was also very bad and its seal was broken, the pizza was very crushed, sold and was raw, I complained but it was not heard, Zomato is useless, you are, do not place any order from Zomato, my money was not refunded.
Subject: Complaint Against Zomato for Non-Delivery, Fraudulent Delivery Status & Mental Harassment
To,
The Concerned Authority,
I am writing this complaint against Zomato regarding a highly disappointing and fraudulent experience with my recent order from KFC worth ₹510.
Despite waiting for the order, the delivery rider never delivered the food to me. However, the order status was falsely marked as “Delivered” in the app. I immediately contacted customer support multiple times, but I received no proper response, no food, and no refund.
Because of this negligence and false delivery update, I was left stranded and hungry on the road late at night. This incident caused me mental harassment, inconvenience, and financial loss. It is completely unacceptable that a customer pays for food but neither receives the order nor gets a refund.
This appears to be a clear case of cheating, deficiency in service, and consumer exploitation. I strongly request strict action against Zomato and demand:
1. Immediate refund of ₹510
2. Compensation for mental harassment and inconvenience
3. Investigation against the delivery partner and false delivery update
4. Assurance that such incidents do not happen to other customers
I am also planning to file a formal complaint before consumer authorities/FASSAI and other legal forums if the issue is not resolved immediately.
Kindly take this matter seriously and provide justice at the earliest.
Sincerely,
Anil Kumar Dubey
8373043343
