Zomato (www.zomato.com) has a 1.1 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I am extremely disappointed with your service regarding my last KFC order on 4th July . I neither received my food nor have I received a refund. This issue has still not been resolved despite my previous complaint.
It is unacceptable that I have been left without both the order and my money. I request that my refund be processed immediately. If this matter is not resolved promptly, I will have no option but to escalate the complaint to the appropriate consumer authorities.
I expect an immediate response and a confirmation of my refund.
s
shah jay英国 · 4 reviews · Experienced 2026-08-04 ·
★★★★★
They were late by more than half an…
They were late by more than half an hour and not assisting me to cancel and refund for my order. Senior support executive Khadija wasn't helping at all.
One order (Dry Sweets) was placed from the Manohar Dairy restaurant
today, April 8, 2026, via the Zomato online partner. 8433419668 is the
order ID. My wife ordered the same thing from the same restaurant at the
same time. 8430793950 is the order ID. Two orders were received
simultaneously. After consulting with the customer service department,
we have rejected one order. They promised to reimburse the money.
However, the customer service representative states that the refund will
not be initiated in this instance. We then requested that he bring us the
same order. He declined to both deliver the food and give a refund. The
Ministry of Consumer Affairs must now assist us
Im writing to about very bad cx expirirence. I recieved wrong item, i complain in chat but they kept on asking to reupload pictures without giving any resolution, i dont unferstand if they do scam just for 65rs will they become mollionires. WORST FOOD APP EVER.....SCAMATO......
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Wena Ogi Yolika丹麦 · 1 review · Experienced 2026-07-29 ·
★★★★★
Terrible customer service and cold food
Ordered dinner for my family and the delivery rider decided to take three other orders along the way. The app showed him driving in the opposite direction for forty minutes. By the time the food arrived, it was completely cold and the containers were leaking everywhere. Tried to complain through their support chat, but the bot just offered a tiny coupon for the next order instead of a refund. They take zero responsibility for their delivery partners ruining the food. Absolutely pathetic experience, deleted the app immediately
This is to inform you that yesterday I placed an order through Zomato from a Burger King outlet. After waiting for over 30 minutes, my order was finally delivered. However, when I opened the package, I found that the wrong order had been delivered.
I immediately called the delivery partner, but he told me that I needed to contact the restaurant and that he could not do anything. I fail to understand this response. If your delivery partner delivers the wrong package, what is his responsibility? To make matters worse, when I tried calling him again, he did not respond.
I had ordered a vegetarian meal, but I was delivered a non-vegetarian order on an auspicious festival day. This is completely unacceptable and reflects extremely poor service from both Zomato and Burger King.
What is even more frustrating is that all the customer care numbers listed on your website are either switched off or invalid. Is this how you treat your customers? Such unprofessional behavior is unacceptable.
When I raised the issue through your app, I was offered only Rs188 as a refund or a Rs190 discount on my next order. This is unacceptable. Why should I bear the loss for a mistake made by Zomato and the restaurant?
I request a full refund of my order amount immediately.
Order No.: #8394766286
Order Value: Rs 393.89
Order Date: 25-07-2026
If this issue is not resolved promptly, I will have no option but to escalate the matter by filing a complaint with the Consumer Forum and raising it on social media platforms.
Zomato devs are adding the menu images on their own. You either search Veg pulao or chicken biryani, you will find many restaurants with same image. Dont order based on the image shown
This is krishna i ordered grill chicken Jul 19th 2026 order received that one not cooked properly and getting light bad smell. I call to customer care and send mails but their response was to bad.my request don't order zomato go for other apps
Order Id - 8358023086
On 15 Jul at 9.38 PM I ordered chicken kapsa from supreme restaurant and as usual it arrived at 15 Jul at 10.53 PM. when I order it was showing 38 Mins to deliver. This restaurant is located under Sakinaka Metro station and My home is at Marol Naka metro station 5 mins on bike at evening time to reach the location. When I tried to contact the customer care the girl name Ishita called me without a solution and when we were on chat she clearly mentioned that order will reach by 10.53 PM I told her that people r waiting for the food and on app it was showing 38 Mins and now U r saying order will reach by 10.53 PM it was like a harassment from her and Zomato beacause they did what they told after misusing the fake app timing. from 38 Mins to 1 hr 14 mins straight to cover the distance which is only 5 Mins. And on chat they were giving the offer to for the late arrival but that too were fake coz I didn’t received anything. As per them if they deliver after 10.50 PM I will get refund when I contacted them they refused and said deliver partner delivered before time. But it was not. And when I checked on Zomato app the delivery time is 10.52 PM.
I have screen shot and call recording
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Anthony Das英国 · 3 reviews · Experienced 2026-07-11 ·
★★★★★
My Zomato Order No.8335629859
My Zomato Order No. 8335629859, dated 11 July 2026, for ₹745.00 was placed with The Filter Coffee, Kalyan Nagar, Bengaluru.
The order was cancelled by Zomato, but Zomato refused to refund the amount I had already paid. They claimed that the restaurant attempted to contact me and that I did not answer their calls. This is simply not true—I did not receive any such calls.
I am extremely disappointed with the way this matter has been handled. In my experience, Zomato failed to resolve the issue fairly or honour the refund. I would advise customers to exercise caution when ordering through the platform.
Zomato is a scam company. They change the order on their own and do not even inform customers and once you try to cancel the order they will not even let you cancel it. Ordering from Zomato is a nightmare. The orders are delivered an hour late, they restaurant change and mess up your order, packaging is horrible, customer care is useless and the services are disappointed. It is better to use any other app or go out and eat rather than ordering from Zomato. I have deleted the app and I am never ordering from such scammers again. DO NOT USE THIS APP
Dear Customer Support,
I am writing to express my disappointment regarding my recent order, which was supposed to be delivered within 20 minutes but was delivered more than 45 minutes later.
I placed this order specifically for my 3-year-old daughter. Unfortunately, due to the excessive delay, she had already fallen asleep by the time the order arrived, making it completely useless. No one else in my family eats waffles, so the entire order went to waste.
I contacted your customer support immediately, but I was informed that no refund or return could be processed because the delay was on the restaurant’s side. I fail to understand why I, as the customer, should bear the financial loss for a delay caused by the restaurant or your delivery partners. From my perspective, I placed the order through your platform and expected the promised service.
In addition to the wasted order, I was also delayed for work because I waited for the delivery based on the estimated arrival time shown in the app. This has caused unnecessary inconvenience and reflects very poorly on the service.
I request that you please review this case fairly and issue a full refund for this order. It is unreasonable to expect customers to pay for an order that became unusable solely because of a significant delay that was beyond their control.
I hope you will resolve this matter promptly and take appropriate steps to ensure such incidents do not happen to other customers.
s
shah daksh印度 · 1 review · Experienced 2026-07-15 ·
★★★★★
Today i have ordered Kichdi kadhi but…
Today i have ordered Kichdi kadhi but zometo delivered another place and not received call and talling lie bike puncture other and refund talk so declined very bad service zometo please Provide best delivery service
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H Surya印度 · 1 review · Experienced 2026-07-06 ·
★★★★★
Terrible service...
Terrible service...the delivery time got stuck at 7 minutes for a whole 40 minutes while the actual time shown for the order was 20 minutes and the customer support did nothing.
B
Basavaraj S G印度 · 2 reviews · Experienced 2026-07-09 ·
★★★★★
In accurate order delivery and zero…
In accurate order delivery and zero accountability. Don't use their app. Swiggy and uber eats are better
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Sandhya印度 · 1 review · Experienced 2026-07-11 ·
★★★★★
My experience with Zomato has been bad fuckedup
My experience with Zomato has been extremely disappointing.
The app showed an estimated delivery time of 25 minutes, but my order, which I placed at around 11:50 PM, was delivered only at 2:45 AM—almost 3 hours later. Such a huge delay is completely unacceptable. If the actual delivery time is going to be this long, customers should be informed honestly instead of being shown unrealistic estimates.
The food packaging was also poor, which further spoiled the experience.
What frustrated me the most was Zomato`s customer support. The chat executives were not helpful, and some even disconnected the chat without resolving my issue. Whenever I tried to speak to someone, I was simply told to send an email instead of receiving immediate assistance. Customers should not be forced to keep sending emails for every complaint, especially when they need urgent support.
Overall, the service, delivery experience, packaging, and customer support were all below expectations. I hope Zomato takes this feedback seriously and improves its delivery commitments, packaging quality, and customer service.
I had a very disappointing experience with Zomato. The food packaging was poor, and the order was not handled properly.
What made the experience even worse was the customer support. The chat executives were unhelpful and disconnected the conversation without resolving my issue. Despite trying to contact Zomato multiple times, I did not receive any proper assistance or resolution.
This level of customer service is unacceptable. Customers expect support when they face an issue, but Zomato failed to provide it. I hope Zomato improves its packaging standards and trains its customer support team to handle complaints professionally instead of disconnecting chats.
I just want to stop the zomato
Swiggy is much better
Extremely disappointing experience with Zomato.
I ordered 2 items, but received only 1. I immediately shared photo proof along with my order ID and screenshots. Even the restaurant owner confirmed over the call that only one item was sent by mistake and assured me that he would check and refund the amount.
However, after I gave a 1-star rating based on my experience, his attitude completely changed. Now he is denying everything and claiming that the correct order was delivered. This is completely unprofessional and unacceptable.
What’s worse is that Zomato is also not taking any responsibility. Despite sharing all proofs, including photos, screenshots, and even the audio recording of the restaurant admitting their mistake, they are refusing to process my refund and putting the blame on the customer.
This is honestly one of the worst service experiences I’ve ever had. Very disappointed with both the restaurant and Zomato’s customer support.
Delivery guys are frauds.
Pre paid orders not delivered.
Delivery guy doesn't answer phone calls
No one to contact in zomato after such frauds happen.
Refunds are not done soon.
Totally fake.
Zomato
