Zopim

CustomerUnited Kingdom · 4 reviews · Posted 2022-03-21

Terrible customer service

Terrible customer service. 3 days waiting on their 'live chat support' still not getting anywhere

We have been using Zopim for 5 years…

We have been using Zopim for 5 years now and have been extremely happy with the performance, customer service and pricing.

Terrible customer service

Terrible customer service. For a customer support app, you'd think they would support their own customers... they don't. I emailed support and it took over 3 weeks to get a response.

Happy with Zopim (Zendesk chat) since…

Happy with Zopim (Zendesk chat) since the beginning of 2015 when we started to use it.

Arda YazırNetherlands · 1 review · Posted 2019-08-02

Zopim (now zendesk chat) has been the…

Zopim (now zendesk chat) has been the easiest to setup / use chat platform for our business. Helped us receive many qualified leads through our website that we normally would have potentially missed. It is also super easy to setup on wordpress based sites too.

solidbiomassIreland · 3 reviews · Posted 2017-12-20

Excellent support level!

Dunc WardUnited Kingdom · 1 review · Posted 2017-08-07

Dont Trust them unless you want to be ripped off

This is a hard review. Zopim is stable and I doubt anyone can disagree... But this is where the story ends unless you’re a company with big pockets Im a small company with very limited funds. I approached zopim and queried certain feature that seemed…..well strange in many situations. My chats should only be visible to me and my employees should only be able to see their own with me seeing all This wasn’t an option but I was assured it was coming soon and this is where Zopim / Zen Chat have failed miserably. Its now arrived… woohooooo but only to people who can afford £50 per user per month. That would double my costs. I should point out I’m a non-profit charity, I help people I don’t sell. Zendesk clearly don’t care and clearly will tell you anything to sign you up…. Useless Company

Was not working one day had a downtime

Was not working one day had a downtime. We asked for refund or compensation for that day. Because we lost a lot new clients and live chat is very important for us.

Terrible customer support!

I sign up - and never get the verification email. I contact support, and spend almost an hour on being allowed to become a customer. And I have to give up. Those guys cannot solve simple issues! If you guys can't deliver an email to Office365 hosted by Microsoft - You don't know a thing about emails! I thought you got the basic right, as you are owned by a email-ticketing-company Zendesk! DISAPPOINTED!

Karl DieterUnited States · 20 reviews · Posted 2016-08-25

As competitive as it gets

This service is brilliantly simple, comprehensive and the pricing is value driven. Buying stock in ZEN now.

Worst service i have ever seen. Will never work with these guys again.

After i cancelled my subscriptions and site was offline, they still kept charging my paypal account for almost a year. After i contacted them, they waisted 30min of my time and just kept repeating the same sentence. Like i was talking with a Robot. Thanks Anthony, they should train there service employees to be abit more human. Will never work with them again, there are far better chat services available against better prices aswell.

Terrible service

be weary of their tech support, also they like to screw you around.

Good

Good experience

Great experience!

Great experience, would definetely continue to use it!

Best Chat Software

It is Best option for website owner to give chat option on there website. Make it more Impressive and Easy for lite partner. Best Software Keep It Up.

Its good

Very nice to connect with customers form anywhere. Can improve mobile application.

Very good

very good software but some very small issue i do not open my site in other browser then still show in chat list for 1 minute (when i open web browser (do not open my site))

Reliable Service

Its been nearly 7 months using zopim , dependable service. and its FREE!!

Excellent way to connect with customers

We love Zooim - so easy to use and we connect with our customers much more than we did previously.

Zopim is a excellent software that met my expectations.

the only problem is that sometimes costs to start a conversation through the iOS app , you need to "join the chat" two or three times in a row to conect