Affordable Live Chat Software that can help boost your sales revenue and improve customer satisfaction! Provide sales customer support with Zopim and watch your sales surge. Zopim Live Chat is used by many blogshops, ecommerce, web hosting, realtors, travel, education sites and custom software vendors
Is Zopim legit?
Zopim (www.zopim.com) has a 4.3 out of 5 rating on OK.one, based on 90 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 18% of negative reviews. Last updated 2026-10-24.
two things need improvement:
1 - The notification that pops up saying i have a chat needs to be increased. i listen to music and that one small box that says i have new chat i cant catch it with my eye. it needs to be bigger and stay longer. Im missing about 1-2 connections each day
2 - needs more offline abilities. for example if im not around or offline can it be connected via text in real time? My AIM is like that, so when i log off my messenger i can continue any convo.
Reply from Zopim2014-11-07
Hi,
Thank you for your valuable feedback. We have relayed your message to our Product team for their consideration.
Should you need any other help, please feel free to reach out to us via chat on our website.
Best Regards,
Team Zopim
The chat alerts come in late so I miss them sometimes frustrating but I'm on the free version. Maybe that has something to do with it. Idk what the experience is like for our mobile shoppers. Wish I did. Wish there was more options.
Reply from Zopim2014-11-07
Hi Miriam,
Thank you for your valuable feedback. Although you are on a free version, the system should deliver the chat alerts in time. One of our staff will contact you shortly regarding your problem.
Our chat widget is one of the few that works perfectly on mobile. You may visit your own website and give it a test.
Should you need any help, feel free to drop by and chat with us on our website.
Best Regards,
Team Zopim
I think Zopim is intuitive to use and with many features that makes it very complete. Its layout and customization are great. To me it's the best online chat in the market.
Reply from Zopim2014-11-07
Hi Antonio,
Thank you for your good words. We are improving the product over time and will introduce new features to serve you better.
If you need any help, feel free to drop by and have a chat with us on our website.
Best Regards,
Team Zopim
We have been using this for sometime now. So far we find it useful and reliable however occasional breaks in connection does happen. Our staff use it mostly on their mobiles and reported some connectivity issues once in a while.
Free plan has very limited feature and basic starts from $14.00 agent/month bit expensive. Rest service and interface is nice and reliable.
Reply from Zopim2014-10-31
Hi,
Thank you for your valuable feedback. We are aware of occasional connectivity issues and are planning to improving it.
If you need any help, feel free to talk to us on chat.
Best Regards,
Team Zopim
This online chat system really works perfekt.
Even the free version is enough for most webshops.
We used it on our new shop www.KontorMøbler.dk
Try it out.
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