Good and fast
I've never had a problem with them, and during the chat.
Reply from Zopim2014-10-31
Hi Yacco-Sofia Thank you for your feedback and continuous support to our product. Best Regards, Team Zopim
About Zopim
Data updated- Website
- www.zopim.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Replies to negative
- 18% (2/11)
Do you own Zopim? Claim this profile for free and start replying to reviews.
About this business
Affordable Live Chat Software that can help boost your sales revenue and improve customer satisfaction! Provide sales customer support with Zopim and watch your sales surge. Zopim Live Chat is used by many blogshops, ecommerce, web hosting, realtors, travel, education sites and custom software vendors
Is Zopim legit?
Zopim (www.zopim.com) has a 4.3 out of 5 rating on OK.one, based on 90 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 18% of negative reviews. Last updated 2026-10-24.
What people say
Easy to use and scalable if needed
Great for small start-ups. Easy to use and I believe that for the right type of business the service will increase revenue.
Reply from Zopim2014-10-31
Hi Anna, Thank you for your good words. We were a start-up before so we totally understand the importance of customer support and engagement. We are glad that our product has helped you in one way or another. Best Regards, Team Zopim
Please add Lead support to Salesforce integration
I will pay for this product if it can do that
Reply from Zopim2014-10-31
Hi Matthew, Thanks for leaving your feedback. We do have an integration with Salesforce. One of our customer support advocates will contact you shortly regarding your question. Best Regards, Team Zopim
Very useful tool in this age of cyber service
Just about everything is being moved on to the net. For selling everybody needs a virtual shop. Therefore, it only makes sense that just like a shop you can attend to your live inquiries and Zopim allows you to do that. We are a small outfit so at the moment just using the free version which we find very useful.
Reply from Zopim2014-11-07
Hi Mehdi, Thanks for your feedback. We're glad that our product has helped your shop:) Should you need any help in the future, feel free to reach out to us via chat. Best Regards, Team Zopim
Super easy to use for great customer service
Zopim has helped us be able to communicate with our users more readily and solve any queries they may have when browsing on site. What's really great is that, being a sports nutrition site, this is something people often have questions about...which product is right or better for them? We are not able to provide the same level of assistance to people online as people in our physical store. Thumbs up Zopim!
Reply from Zopim2014-11-07
Hi Chris, Thanks for your feedback. We're glad that our product has helped you improve the communication with your customers :) Should you need any help in the future, feel free to reach out to us via chat. Best Regards, Team Zopim
Brilliant , reliable and functional
A really helpful tool for any website, very stable platform with a very good dashboard. It has many great functions , even the free version cannot be faulted.
Reply from Zopim2014-11-07
Hi John, Thank you for your good words. Our team must be very happy to know that you like our dashboard and functions. There are more to come in the coming years. Thanks again for your continuous support. Best Regards, Team Zopim
great sales tool
It works perfectly 24/24.
Helpful
Zopim, good app.
this exspacially chat
for my website is a wordefull experiece for the customer and for me
Reply from Zopim2014-11-07
Grazie. Con i migliori saluti, Team Zopim
Really the best app in the market!
I've tried to use about five or six similar apps. Zopim - great!
Reply from Zopim2014-11-07
Hi there, Thanks for your good words :) Большое спасибо Team Zopim
It really help my website
I met this kind of chat in another website, and I thought i really need this, so, when I change my website, I asked for this, and this are helping in my bussines
Reply from Zopim2014-11-07
Hi, Thank you for choosing Zopim Live Chat to communicate with your customers. We are glad that our product has helped your business. Best Regards, Team Zopim
Perfect for starting up with your website
Great value and I was not expecting this much to be honest. Set up straight forward and free for 30 days. I am on big commerce platform and it took couple of minutes to set it up. I will be moving into paid version soon. Well recommended
Reply from Zopim2014-11-07
Hi, Thank you for your good words. We are glad that you like our product and is considering to move into paid version. Should you need any help, please feel free to drop by our chat at our website. Best Regards, Team Zopim
Amazing!
I love Zopim, apart from the analysis of the data, I can interact with my client as never before. Thanks a lot.
Reply from Zopim2014-11-07
Hi Carla, Thank you for your good words. Best Regards, Team Zopim
Best
I really like zopim as I like my facebook profile :)
Reply from Zopim2014-11-07
Hi Cindy, Interesting comparison. We are glad to hear that you love our product! :) Best Regards, Team Zopim
Satisfied with the whole experience
I started using Zopim two months ago for my e-commerce website, and I'm very satisfied with the whole experience. I highly recommended it.
Reply from Zopim2014-11-07
Hi Saas Saout, Thank you for trusting and using us on your website :) Best Regards, Team Zopim
wery well
I fantastic experies from zopim live chat...!!
Very good
The only observation is that the translation in spanish is not so good.
Reply from Zopim2014-11-07
Hi Susana, Thank you for your feedback. We are aware of the imperfection in the translation and are working to revise the translation. You will expect to see better translation in a couple of months. Best Regards, Team Zopim
The best live chat that I tested to my Website.
I like So much, unfortunatly to open more than one chat you need to pay :/ But until now, the free version is working well to me...
Reply from Zopim2014-11-07
Hi Patrick, Thank you for your feedback. If you have a small amount of traffic, our free version would be sufficient to handle the chats. If you have any question, feel free to reach out to us via chat on our website. Best Regards, Team Zopim
Integration with Zendesk is perfect
It's fully functional and simple. It would be great to have an intermediate price between the free plan and the first payed one.
Reply from Zopim2014-11-07
Hi Damian, Thank you for your feedback. It's great to know that you like our integration with Zendesk. I have taken note of your suggestion on pricing and will relay the message to the team. Thank you once again. Best Regards, Team Zopim
Good Tool
Pull in future customers to your business. Communicating in a non threatening and relaxing method usually produces results and open dialogue. Get hooked up today.
Reply from Zopim2014-11-07
Hi, Thank you for your feedback. It's very flattering to know that our customers love the product. Best Regards, Team Zopim
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