I haven’t received my shipment
I haven’t received my shipment. I have sent numerous emails asking about tracking and haven’t gotten a response.
About You Booze
Data updated- Website
- youbooze.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · San Diego
- Status
- Unclaimed
- Last 12 months
- 65 reviews
- Replies to negative
- 0% (0/59)
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Is You Booze legit?
You Booze (youbooze.com) has a 1.4 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
I placed my order a month ago
I placed my order a month ago, you sent me a tracking number but when I click it simply says label created. I emailed you for a refund and heard nothing back. Absolutely the worst customer service I have experienced.
Took 2 and half weeks to shop tequila
Took 2 and half weeks to shop tequila. Apparently they did not have in stock when I placed order !!
Never received order
Never received order. After 3 weeks and no one answering phone the order was cancelled.
NEVER AGAIN
NEVER AGAIN! horrible customer service, they NEVER answered any of my emails or phone calls and NEVER got my package. I had to call my bank to do a refund because this company takes your money and ignores you.
I placed an order months ago
I placed an order months ago. I was told that it was shipped but I haven’t received any shipping information nor will they respond.
Sent to an address in Colorado instead…
Sent to an address in Colorado instead of Florida. Did not respond to my complaint. Avoid!!!!! Update: apparently it was returned to them, and they reshipped it to guess where? Back to Colorado instead of Florida. You can't make up this level of incompetence. Update #2: Finally got here, after going to Colorado, back to California, back to Colorado, then to Florida. Was shipped from a third part liquor store, so this place appears to be a middle man who simply takes profit and little responsibility. Took 8 weeks from order to final delivery to correct address.
If I were you I wouldn’t purchase…
If I were you I wouldn’t purchase anything from them !!! It’s been 4 months and I’ve not received my products just yet”excuses”!!! Unless you want to tie up your $$ and never receive your product the “order from them”! Very very disappointing !!!
Beware of ordering from YouBooze
I ordered two Woodford Reserve Derby in February but have not received them. They blamed it on UPS and still haven’t sent the bourbon. I asked for a refund and have heard crickets. Don’t use this company!
You sent me the wrong order
You sent me the wrong order! I paid for a collectors edition bottle with Donald Trumps face on it. You sent me the non collectors edition. Please fix and I will fix my rating. I have sent the same email twice before! What are we doing here! Please fix the problem and let me know what you want me to do with the wrong bottle you sent me!
Terrible service
Terrible service. They blamed the courier( usps). For not delivering my order. Two months went by and I still haven't received my order. Its easy to get rich that way by using other people's money by submitting unexisting orders/product.
Horrible company!!
J isHorrible company!!! No wonder they are getting 1 star. My shipment was improperly shipped and returned to sender. I spoke to the same person multiple times who works at an Indian call center. She sent 5 messages requesting a refund and no response from company. When I said I was going to file a claim they instead sent out the order again to prevent me from filing a claim when I asked for a refund weeks ago! I am filing a claim with the fraud department at my bank.
This has to be the worst company of all…
This has to be the worst company of all time. This is not a 1 star review, it deserves negative stars. They play you like they are going to deliver and then blame FedEx but refuse to provide a tracking number. Needless to say the item never arrived and they just stopped communicating. Had to file a claim with my financial institution because they refused to refund despite non delivery.
Avoid at all costs!
Placed order for Caymus Cab to be delivered as a gift. Received notifications including image and name of Caymus Cab when it was being picked up when it was being delivered, when it was delivered, all with the name and image of the wine i bought however it was delivered 3 weeks after order and it was not Caymus, instead it was Post & Beam.$80 bottle bought, $45 bottle delivered. Embarrassment all around. Can't get a hold of customer service in any format. Also received emails after that delivery confirming they haven't forgotten about my whisky order that I never placed. It hasn't been charged, thankfully, but they are horrible. Run to another option.
Wrong Items shipped, no Reply or Refund
I ordered two bottles strictly for collection purposes—I don’t even drink alcohol—yet the company assumed otherwise. After 52 days, they sent me two completely different liquors I never ordered and falsely claimed I had ‘agreed to substitute.’ I absolutely did not. I’ve emailed repeatedly requesting a return and refund, and they have not responded once. I am still waiting. This is unacceptable, unprofessional, and shows a complete disregard for customers. I strongly advise avoiding this company altogether. Do not purchase anything from their website
I ordered a case of The Prisoner
I ordered a case of The Prisoner. You sent freak show. I have sent two emails into customer service with no response. I want return shipping label and a refund. I will never do business with your company again. Horrible service
I entered the wrong address which…
I entered the wrong address which delayed my shipment. I did not notice and do not recall being notified of the issue. The gift for the delay was an added bonus.
I never received my bottles of…
I never received my bottles of Tarantula Tequila. I was reimbursed, but I waited for over a month for bottles that never came. I hope you fixed your shipping system. I’ll stick to a local vendor.
Lower quality & cost Replacement received
I ordered a hard to find product but, without any heads up, received a lower quality (and cost!) replacement. To make matters worse, YouBooze makes it impossible to contact them (generalized msg submission, full voice mailbox). Do not shop here!
Don’t buy anything from them.
Don’t buy anything from them. You will never receive the product. They don’t email back, don’t pick up the phone. The website is a Scam !