You Booze (youbooze.com) has a 1.4 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 85% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Very disappointed. Finally after 42 days I received all 4 of my orders, only to have all four filled wrong. I had bottles I didn't receive while receiving other bottles I didn't buy. For the amount of money I spent I want this corrected. I sent a detailed email to customer service showing by proof, with photos attached, of what I received. Looking at the 4 orders you can plainly see they are wrong and I request it be corrected at no additional cost to me. I promise you I will not ever buy anything from youbooze again and will be suggesting the same for my colleagues. Now do your dudiligance to correct this matter to give me what I actually paid for and ordered. Worst online experience i have ever faced!
I ordered in February, by April I asked for a refund because I hadn't received my order (which they had charged me for). They kept putting me off. They finally shipped in late April but substituted for what I ordered for something different. They did include something free but this wasn't worth the aggravation. I won't order from them again.
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William Patrick · 2 reviews · Verified · Experienced 2026-03-25 ·
★★★★★
Received product with decanter broken. two…
Received product with one of the two decanter broken and empty. I reported it, your customer service did come back and ask for pictures. I tried to upload pictures but your email system would only let me upload one picture. I tried to send additional emails with pictures but was rejected. Eventually email link timed out and I could no longer communicate. Love the product but lost one decanter and contents.
M
Mark · 2 reviews · Verified · Experienced 2025-10-16 ·
★★★★★
Patience is needed
Great selection and fair prices compared to other online liquor stores. You will always get what you ordered if you are willing to wait a month or two. They will let you know immediately if there is a delay with your order, but getting it touch with them to do something about it is extremely difficult.
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C. Hill · 2 reviews · Experienced 2025-04-22 ·
★★★★★
Wonders never cease - my wine showed up 6 months later!
I wrote a scathing review in July because I never received the product after ordering it in April. The wine finally arrived this week, and I’m relieved I didn’t lose my money. However, I am still unhappy with the customer service and the wait time.
