Zeelool (zeelool.com) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
M
Marie DePree · 3 reviews · Experienced 2026-06-15 ·
★★★★★
Son's Glasses Broke At Work Today!
My son (James) glasses arrived this morning. He was happy with them and so was I. Then he just called me from his job a said the (R) side bow that goes over his ear broke. He had to have it taped so they would stay on his face. He sent me the picture of where it was taped up
Reply from Zeelool2026-06-16
We are very sorry that your order encountered this situation. We deeply understand your feelings. After checking, we noticed that you have already sent us emails and pictures. We have arranged for a dedicated customer service representative to check your order, and we will resolve it for you as soon as possible. Please don't worry.
Love the second pair! The first pair I didn’t use the “try on” feature, (couldn’t figure it out) so I didn’t like them as much. This second pair fit my face perfectly! Good quality too! Gone are the days of me spending $700+ on a pair of glasses…I Will buy another pair when I need one! They came pretty quick too.
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Lulu E · 1 review · Experienced 2026-06-15 ·
★★★★★
Amazing quality and fast delivery!
Amazing quality and fast delivery! This is a real review btw lol
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Sandy Smith Lewis · 1 review · Experienced 2026-06-16 ·
★★★★★
Too big
Beautiful glasses. I can’t wear them. Too big for me. They say narrow but they are huge on my face. Waited probably around 3 weeks for them and was so disappointed. Will give them away since I can’t trust the timeline of returning or exchanging.
Reply from Zeelool2026-06-17
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as possible after receiving your reply. Please don't worry. Thank you again for all your patience and time, and we look forward to receiving your reply.
X
XXXX · 1 review · Experienced 2026-06-15 ·
★★★★★
The pricing on frames is great
The pricing on frames is great. The fit was horrible on both pairs of glasses I ordered. I put them on and the fell off my face. Zeelool doesn't offer a size variance such as wide/narrow etc like Warby Parker does. I have been able to adjust one pair but will need to take the others else where for adjustment.
Overall the time delivered was faster than expected which was great! Delivery was safe and reliable.
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Rachel · 4 reviews · Experienced 2026-05-31 ·
★★★★★
I took 2 star off because my first…
I took 3 star off because my first order the glasses were cheaper and I used their tool for PD which the glasses were blurry. I paid more to send back, didn't get my discount they promised in the email, and the glasses were higher. Because I wanted, these glasses it's the last time I purchase. I'm moving on to their competitors.
So Zeelol reply is senseless. Again the original pair were cheaper (7.00) the price went up to (15.00) yes that is an increase from my original purchase. The 10 percent discount was from another source, not what you promised in the email sent to me. The $14.00 cost to send them back added to the original cost still increasing the cost. As I said will be purchasing from competitors trying to justify when i'm the customer spending my money that should know in comparison what I spent. You allowed review and i'm sharing what I experienced whether you agree or not. No worries will never purchase from your company again!
Reply from Zeelool2026-06-17
We apologize for any inconvenience this may have caused. After reviewing your orders, we noticed that the prescription and frame price of your new order are higher than your last order. This is the main reason why your new order is more expensive than the original. Additionally, your new order also used a 10% discount coupon. Thank you very much for your support of our website. Please feel free to contact us if you need any assistance in the future. We look forward to serving you again.
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Belle · 1 review · Experienced 2026-06-16 ·
★★★★★
I cannot see out of the eyeglasses
I cannot see out of the eyeglasses. Lens is thicker and all I requested was same glasses I previously had, same prescription, just wanted another pair in sunglasses so got transitional. Feels like I’m falling and glasses are not clear.
Reply from Zeelool2026-06-17
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as possible after receiving your reply. Please don't worry. Thank you again for all your patience and time, and we look forward to receiving your reply.
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Lisa Charlton · 1 review · Experienced 2026-06-15 ·
★★★★★
Lenses looking to the right and left
Script seams to be right
I’m use to line bifocals
When I look to the side of each lense looks like I’m looking through the bottom of a glass bottle. I look straight on no issues
Reply from Zeelool2026-06-17
We apologize for any inconvenience this may have caused. I noticed that you have talked with our agent, and the agent has already sent you an email to follow up on this matter. We will resolve it as soon as possible after receiving your reply. Please don't worry. Thank you again for all your patience and time, and we look forward to receiving your reply.
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Reginald Scott · 2 reviews · Experienced 2026-06-10 ·
★★★★★
Customer for life
This whole experience has been excellent and seamless. I love all the wonderful styles and color variety. I paid for expedited delivery and you all did great. I had recently ordered glasses from a local company Stanton Optical because they two say they have expedited delivery here we are 10 days later and I do not have my glasses
My glasses was suppose to be transitions and they were not!
Reply from Zeelool2026-06-17
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as possible after receiving your reply. Please don't worry. Thank you again for all your patience and time, and we look forward to receiving your reply.
The glasses are pretty but the progressive prescription is very poor
Reply from Zeelool2026-06-17
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter, and we will resolve it as soon as we receive your reply. If we made a mistake with the glasses, we will take full responsibility, so please don't worry. Thank you again for all your patience and time.
I did not expect all of the extra things that you have to buy to get your glasses. I feel like the ad is deceiving.
Reply from Zeelool2026-06-17
If you need to order prescription glasses, all the information you added to your order is required. I also noticed that our colleague sent an email to your address: [email protected], to verify information about the relevant coupon. We will process your request as soon as we receive your reply.
Great experience from browsing, to entering my information, and receiving my glasses. I’ll be back
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Traci · 4 reviews · Experienced 2026-06-15 ·
★★★★★
They’re ok…I guess
Reply from Zeelool2026-06-17
Please contact us if you have any questions about the glasses. You can also contact us within 30 days of receiving the glasses if you need a return or exchange. Thank you again for your support of our website and products.
We are sorry your order encountered this issue. We are committed to providing our customers with high-quality, affordable, and correct products. Upon reviewing your information, we found that you have already contacted us to report the problem. We have provided you with the relevant information and will process your next steps as soon as possible after receiving your reply.
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Chris · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Fixed my prescription issue quickly and…
Fixed my prescription issue quickly and efficiently. Thank you! The glasses are great!
I bought 2 pairs of glasses! They arrived so quickly, absolutely beautiful
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RK美国 · 7 reviews · Experienced 2026-06-15 ·
★★★★★
Glasses exactly as advertised
Glasses exactly as advertised. Interesting frame. Solid optics. Good material. Extremely great prices. Fast shipping. 10/10 will shop there again, I don't see these frames elsewhere.
