OK.one
For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Money & Insurance

Zengo

Claimed

102 reviews

4.4102 reviews
Write a review

About Zengo

Data updated
Website
zengo.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
85 reviews
Replies to negative
93% (14/15)
Do you own Zengo? Claim this profile for free and start replying to reviews.
[email protected]zengo.com

About this business

Zengo is the most secure crypto wallet with no private key vulnerability with unparalleled simplicity. Buy, trade, sell, earn and store Bitcoin, Ethereum, BNB, DOGE, and 380+ other crypto assets with unbelievable simplicity and bulletproof security.Buy crypto securely though any of the following payment methods: PayPal, credit/debit card, bank account transfer, SEPA (in Europe), Apple Pay, Google Pay, Cash App.Zengo’s 3-Factor secure authentication process ensures that 1) no one but you can access your crypto, and 2) your wallet is backed up, so you can recover your crypto through a secure verification process. Desktop accessible - Securely manage and purchase assets from either your mobile device, or from the convenience of your desktop, both powered by Zengo's bulletproof security record.Here's the best part: there's no password to remember - or forget. No private keys to store - or lose. Zengo eliminates the risks of accidental loss and malicious account theft. Zengo Pro: While Zengo Essentials is the most secure crypto wallet to self-custody for free, upgrading to Zengo Pro unlocks a suite of premium industry-first security features.Create Multiple Wallets to enhance security, privacy, and organization by managing your high-value assets, minting wallets, and public-facing wallets separately. Protect assets from unauthorized withdrawals with Theft ProtectionA built-in Web3 FirewallEnsure assets never get lost with Legacy Transfer, the industry’s first inheritance-style feature.Priority live supportAnd a growing list of additional perks and benefits Learn more about this industry-leading security standard here: https://zengo.com/proBook Online

Written by the business, not verified by us.

Is Zengo legit?

Zengo (zengo.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 93% of negative reviews; 85 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

D
Deborah schillUnited States · 2 reviews · Experienced 2025-08-21 ·

Best Service Ever

I needed help setting up my account on the website. I've used my phone for so long I got a new laptop. I contacted the team and they helped me through the process right away. I didn't have to wait forever for a response it was immediate. this best service I've encountered in a long time. I recommend this website they are very good.

Janis WilliamsCanada · 1 review · Experienced 2025-08-09 ·

Needed help & Felipe Helped Me Out

I wanted to transfer my funds in BNB to my bank account. I did encounter some challenges and Felipe guided me through these challenges. He was patient with me and provided screenshots to help me out which was great since I’m a visual learner! In the end I had to swap BNB to BTC and then send it to my wallet since I needed a minimum amount before transferring to my bank account. Every thing worked out well thanks to Felipe! Their customer service is wonderful!!

h
hartawanIndonesia · 2 reviews · Experienced 2025-08-09 ·

it's too long to respond

it's too long to respond the notification from zengo is 4 minutes for a respond I have waited for a respond mire than 5 minutes

Reply from Zengo2025-08-11

Hi Hartawan, This isn’t correct, our SLA for non-Pro users is up to 24 hours, and our current average response time is around 3 minutes. Please reach out to our 24/7 support team at [email protected] so we can assist you directly

Carly TaylorUnited Kingdom · 4 reviews · Experienced 2025-07-31 ·

Absolutely amazing customer service

Absolutely amazing customer service. I really struggled to get my head around everything and Jacobo helped me patiently every step of the way and was so quick to respond really clearly. I can’t recommend enough

Reply from Zengo2025-08-01

Thank you very much for taking the time to share :)

Mildred VanhooseUnited States · 1 review · Experienced 2025-07-28 ·

Keep up the smooth approval lately and…

Keep up the smooth approval lately and I'll give 5 star once transaction keep going smoothly with some providers.👍🏼

Reply from Zengo2025-07-29

Appreciate the feedback. Just to clarify, this isn’t related to Zengo, we don’t control blockchain congestion or our partners’ processing times. What we do ensure is a smooth and secure experience on our end, always. If you need any assistance, feel free to reach out 24/7 at [email protected] or via the in-app chat. Thank you

T
T ZIsrael · 1 review · Experienced 2025-07-21 ·

Banned for reporting bugs

Banned for reporting bugs. Broken UI. And a CEO with a short fuse — and not just in attitude. I was banned from their support just for reporting issues and refusing to act as their unpaid QA tester. When I asked them to stop spamming me with unwanted notifications, they demanded screenshots and logs. Sorry, but I’m a paying customer — not your employee. The cherry on top? The CEO himself once replied “tu m’as saoulé” (roughly “you’re annoying me”) when I politely pointed out UX bugs and glitches. Let’s just say his sense of professionalism is as small as… well, let’s just say his attitude. The UI/UX is a disaster: full of glitches, crashes, and inconsistent behavior. If their backend is built with the same carelessness, I honestly don’t feel safe entrusting them with my money. And despite being banned, I still receive spam notifications. So I get the worst of both worlds: no help, and constant harassment. I’m leaving this review fully expecting them to do what they always do: accuse reviewers of lying or not being real customers. That’s their signature move instead of taking responsibility. Avoid this company. They don’t care about users — only about silencing criticism.

Reply from Zengo2025-07-24

You were not banned for reporting bugs but for harassing our staff and insulting our team. While we explained the issues you had were not bugs but related to the way to the blockchain works you became aggressive. This happened over a year ago and you decided to disparage our company today. We will take all legal measures from here.