Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding. Register Now on ZenMarket Join ZenMarket and receive 500 ZenPoints welcome gift! Sign me up
Written by the business, not verified by us.ZenMarket (zenmarket.jp) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Business Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers consistently praise the exceptionally secure packaging and protective bubble wrap materials, noting that fragile items arrive safely in pristine condition regardless of long international transit distances. People truly appreciate the transparent, smooth ordering process and the exceptionally helpful support team when purchasing exclusive products directly from overseas online stores. However, some people mentioned that unexpected handling fees, extra storage charges, and high international shipping rates can sometimes catch buyers completely off guard. Consumers also noted occasional frustrating delays during warehouse package assembly, inventory management, and complex customs clearance procedures.
Auto-generated from all reviews of this business. For reference only.ZenMarket has been an amazing resource so far.
Thank you for your kind review. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team
As advertised, good service overall. Quick shipping, kind support and I got the item I ordered in perfect condition.
Thank you for your review. We’re happy to hear that you received your item in great condition and that you were satisfied with our quick shipping and kind support. We look forward to assisting you again in the future. Sincerely, The ZenMarket Team
I was a little confused on How Much Yen to add at first, but eventually got the hang of it. Easy experience for getting a certain figure to a friend!
Thank you for the review. We appreciate your feedback, as it helps us understand how we can make our system even more intuitive for our users. We look forward to assisting you again in the future. Sincerely, The ZenMarket Team
It was my first time buying from a Japan proxy and everything was quick!!, very clear and fast responses, good payment methods and shipping options, would recommend 100%!!
Thank you for sharing your experience with us. We’re delighted to hear that your very first experience using a Japan proxy service was such a success. We look forward to assisting you again in the future. Sincerely, The ZenMarket Team
I ordered 10 boxes worth of the One Piece Collectible Card Game and paid approximately $650.00. Instead received 10 packs worth about $100.00. Zenmarket would not correct this mistake. Terrible customer service. Use at your own risk!
Dear Douglas, Thank you for your feedback. We’re very sorry to hear about this situation and understand how concerning it must be. Receiving items that do not match your order is a serious matter, and we regret that you are dissatisfied with the outcome of the support process. Cases involving collectible products are investigated based on the information provided by the seller, parcel records, and warehouse documentation available at the time of handling. If there are still unresolved concerns regarding the contents of your order, we encourage you to continue communicating with our support team through your account so the case can be reviewed further. We understand your frustration and appreciate you taking the time to share your experience. Sincerely, The ZenMarket Team
Company is extremely overpriced and gouges heavily on shipping costs/fees. I lived in Japan (Aomori Prefecture 2020 - 2025) and am very familiar with the shipping costs of forwarding companies from the abroad to Japan, and for shipping a relatively small package (20in × 10in × 9in and 4lbs) they charged nearly $200 when the shipping costs only totaled about $90. This wouldn't have even been that big of an issue if they hadn't provided a much less expensive quote for the shipment, instead they increased the price only after waiting for me to purchase the items from Amazon.jp and having them delivered to their warehouse, very dishonest and underhanded. I reached out to their customer support team twice to ask for why the cost was so high, and both times was given short, unhelpful responses that did not explain the nature of the cost increase. Given the wide range of services who do essentially the same thing, I will definitely never be coming back to ZenMarket, and I recommend you avoid them at all costs.
Dear Charles, Thank you for your feedback. We’re sorry to hear that the final shipping cost did not meet your expectations. Shipping estimates provided before purchase are approximate and based on the information available at the time. Final international shipping costs are calculated after the item arrives at our warehouse, where the actual dimensions, weight, packaging requirements, and available shipping methods can be confirmed. This process is explained in our Shipping Information page: https://zenmarket.jp/en/shipping.aspx We also understand your frustration regarding the difference between the initial estimate and the final amount, as well as your concerns about the responses you received from support. Your feedback regarding communication and transparency is important to us and will be shared internally for review. For full details regarding our service structure and fees, please also refer to: https://zenmarket.jp/en/fees.aspx We appreciate you taking the time to share your experience. Sincerely, The ZenMarket Team
I don’t know if my 2nd review went in, but here we go. 2nd time using ZenMarket and they still have yet to disappoint! This package came even sooner than my first too. The box was slightly damaged at the corners, but I’m assuming from transit and not ZenMarket themselves. Thankfully nothing was damaged in the package & thank you yet again, ZenMarket! ^^
Dear Flying Pikachu, Thank you very much for your continued support and for sharing another review with us. We’re delighted to hear that your second experience with ZenMarket was just as positive as the first and that your parcel arrived even faster this time. While it’s unfortunate that the outer box experienced some transit wear, we’re very glad to know that the contents arrived safely without damage. We truly appreciate your trust in our service and look forward to assisting you again in the future. Sincerely, The ZenMarket Team
Just back from my usual TT game, a parcel placed at door front, nice outer package with ZenMarket sticker. My shoe inside a original asics box, wrapped with protective bubble wrap! I got detailed information where about the item since i placed an order, delivery, warehouse, packing and despatch of the item. The team was so patience to reply my emails, so professional of the logistics process, impressed! Really a wonderful online shopping experience! Thank you ZemMarket team!
Dear Gk Lau, Thank you very much for your detailed and kind review. We’re delighted to hear that your parcel arrived safely and that you were satisfied with the packaging and communication throughout the entire process. It’s especially rewarding to know that our team’s support and logistics handling helped make your experience a positive one. We truly appreciate your support and thank you for choosing ZenMarket. We look forward to assisting you again in the future. Sincerely, The ZenMarket Team
I was unsure how to use the site but there are plenty of tips and instructions, I just had to take the time to read. It’s nice being able to buy things not offered in my country or things I didn’t buy while I was in Japan
Dear Meimei, Thank you very much for your kind review. We’re glad to hear that the guides and instructions helped you become more comfortable using the platform. It’s great to know that ZenMarket allowed you to access items that are difficult to find locally or after visiting Japan. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team
Affordable and trustworthy. Pretty quick product buy, delivery to the warehouse and packaging. Good support also!
Dear Zorian, Thank you very much for your kind review. We’re delighted to hear that you found the service affordable, trustworthy, and efficient throughout the purchasing and shipping process. It’s also great to know that our support team met your expectations. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team
This is a great site with a wide range of products. My son very excited about this platform so we ordered not realising the huge shipping costs. This is the only real set back- postage was around £35 for a £16 product. If you are looking for variety, its a great site but budget in those postage costs!
Dear Gemma, Thank you for your feedback and for sharing your experience. We’re glad to hear that you enjoyed the variety of products available on the platform. At the same time, we understand your concerns regarding shipping costs. International shipping fees can vary significantly depending on parcel size, weight, destination, and the selected carrier, and in some cases the shipping cost may exceed the value of the item itself. We appreciate your honest comments, as they help customers better understand the importance of checking estimated shipping costs in advance when planning purchases. Sincerely, The ZenMarket Team
Terrible company with terrible customer service. Have asked them for my parcel multiple times but it's obvious they do not make any attempts on tracking it, and only asked me to wait. Turns out they have had the parcel in the warehouse long ago but didn't care to follow up. The delayed parcel means that I need to pay more for faster shipping to have the item on time, and they refused to take responsibility of it. Don't support this terrible company!
Dear Tony, Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating delays can be, especially when timing is important. Please accept our apologies for the slower responses and parcel handling during this period. Due to the Golden Week holiday season in Japan, both processing times and carrier operations may experience delays, which can also affect tracking updates and follow-up investigations. We understand your concerns regarding the additional shipping costs you incurred and regret that this situation caused disappointment. Your feedback has been noted and will be shared with our team as we continue working to improve communication and support during high-volume holiday periods. Sincerely, The ZenMarket Team
Easy to use and frequent status updates. Excellent service.
Dear Courtney, Thank you very much for your kind review. We’re glad to hear that you found the service easy to use and that the frequent status updates were helpful throughout the process. Providing clear communication and a smooth experience is always our goal. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team
I shipped a Gibson Les Paul guitar via ZenMarket. It arrived with the headstock wrapped in bubble wrap. The guitar is finished in nitrocellulose, which can react with bubble wrap. Bubble wrap is known to eat into nitro and leave permanent imprints. The hard case is moulded around the guitar body and neck, and the headstock is fixed in position with plenty of space around it, so the wrapping was completely unnecessary. I’ve purchased over 50 guitars, many coming in hard cases, and I’ve never had a guitar arrive with bubble wrap on it. Thankfully I did not detect any damage but I wrote a message to ZenMarket to inform them of this, so they can avoid potential accidents with guitars shipped to all customers. The message was polite, non-accusatory, and obviously I did not ask for any remedy or compensation. The response I received shocked me. Instead of thanking me for warning them and saying they will educate their packers, they accused me of not giving specific packing instructions and said they have no special knowledge on packing guitars. They wrote a reply twice the length of my feedback just to basically say they were faultless and if anything wrong happened, it was completely my fault. 1. The last guitar I shipped via them was also a Les Paul type in an almost identical hard case and there was no such bubble wrap on the headstock. How would I know they would do something different this time? How am I supposed to anticipate the millions of things they could do and tell them in advance not to do each of them? 2. They market their services strongly with photos of guitars; presumably they ship many guitars. On Digimart, Japan’s largest online guitar marketplace, their service is even integrated into the site, with a ZenMarket banner hovering over the splash side, or on the side on all product listings. Yet they say they have no special knowledge regarding how to pack guitars. Nitro is a traditional but very reactive finish still found one many guitars, for example all Gibson and PRS. It’s truly absurd for them to be so prominently marketing their services for the acquisition of guitars, yet say they have no knowledge of the care needed with nitro finish. This is the 3rd guitar I’ve shipped via ZenMarket and I have 2 more on preorder. This experience has left a very bad taste in my mouth and destroyed my confidence that ZenMarket is able to handle guitars. And if anything ever goes wrong, I know they will be quick to deflect responsibility. This is a warning to all guitar collectors shopping for guitars on Japanese sites.
Dear Zenith, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear that this experience left you disappointed and concerned. We appreciate you bringing the potential issue regarding nitrocellulose finishes and bubble wrap to our attention. Feedback from experienced collectors and musicians is valuable, especially for items that may require handling considerations beyond standard packing procedures. We also regret that our response made you feel your concerns were dismissed. While our intention was to explain that packing methods can vary depending on the item, case structure, and warehouse judgment at the time of packing, we understand that the communication could have been handled more thoughtfully and constructively. ZenMarket ships a wide variety of items, including guitars and other instruments, and our team always aims to package parcels securely for international transport. At the same time, we recognize that certain finishes and materials may require additional care, and your comments have been shared internally for review with the packing team. We sincerely appreciate your past trust in our service and regret that this interaction affected your confidence in us. Thank you again for taking the time to provide detailed feedback. Sincerely, The ZenMarket Team
Over the past 2 years I’ve shipped more than 10 parcels through ZenMarket without a single problem. Their customer support and warehouse team are always helpful and responsive. I really appreciate the high level of control they give you — you can choose exactly how you want your items packed and shipped depending on whether you prioritize speed or cost. Highly recommended.
Dear Mat, Thank you very much for your continued support and thoughtful review. We’re delighted to hear that your experience over the past two years has been consistently positive and that our customer support and warehouse teams have been able to assist you reliably. It’s especially great to know that the flexibility of our packing and shipping options has been valuable for you. We truly appreciate your recommendation and look forward to assisting you with many more shipments in the future. Sincerely, The ZenMarket Team
Very efficient and reliable. It always keeps the customer informed the progress of the purchase, arrival of the product at their warehouse, packing and delivery.
Dear Andreas, Thank you very much for your kind review. We’re glad to hear that you found our service efficient and reliable, and that the updates throughout the purchasing and shipping process were helpful. Keeping customers informed at every stage is very important to us. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team
I ordered a kotatsu and ZenMarket packed it with absolute care. Although the parcel had several dings from the shipment, the goods inside were protected and untouched! Thank you for your care and working with me along the way to order such a large item! (I love this thing!!)
Dear Esrohner, Thank you very much for your wonderful review. We’re delighted to hear that your kotatsu arrived safely and that the packaging protected it well during shipment. Large and delicate items require extra care, so it’s especially rewarding to know that our team’s efforts made a positive difference. We truly appreciate your support and hope you continue enjoying your kotatsu for a long time to come. Sincerely, The ZenMarket Team
Flawless service. Easy to use. Relatively inexpensive.
Dear Pen Buyer, Thank you very much for your kind review. We’re glad to hear that you found the service easy to use and reasonably priced, and that your experience went smoothly overall. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team
Once packed and shipped, the items were packaged well and received extremely fast! Even from overseas! Extremely happy with the speed and overall care that went into this package! As well as the communication throughout the whole process!
Dear Joseph, Thank you very much for your kind review. We’re delighted to hear that your parcel arrived quickly and that you were satisfied with the packaging, care, and communication throughout the process. Providing a smooth and reliable experience for international shipments is very important to us. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, The ZenMarket Team
I've had 2 positive experiences with zenmarket, both times they delivered pretty quickly and didn't cost as much as I thought it might. Cool
Thank you for your review! We're happy to hear that everything was smooth for you. It’s great to know you were satisfied with the shipping and our service. We look forward to helping you again! Sincerely, The ZenMarket Team
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