ZenMarket

Top service

First time I used this service to buy doujinshi. The site is really easy to navigate and once you place your order the various step are really clear. Very fast shipping, packed with care. All items arrived in perfect condition

First Time User.. Couldn’t be Better

This was my first time using Zenmarket and I am absolutely BLOWN AWAY at how easy it is to not only navigate the site, but also trust the process. At first, I was ofc a little worried as I’ve never used a proxy service, but Zenmarket employees go above and beyond for their customers. It’s super easy to buy from the site and it allows you to track your purchases every step of the way with no worries. I was able to purchase 7 figures, and customer service employees even reached out to me to ask questions about packing my order to make sure it was perfect (I made specific requests for packing). Shipment took less than a day after I paid, and got here within a week. You can clearly tell the thought and care these people put into packing your order. Everything arrived PERFECT!!! I couldn’t be happier and I look forward to using Zenmarket again!!!

Ordered some beys they arrived

Ordered some beys they arrived, shipment was a bit pricy but no complains overall

Vivian WonAustralia · 1 review · Experienced 2026-05-05 · Posted 2026-05-28

Weeks of stress over one purchase

I had a very frustrating experience with ZenMarket and would not use this service again. Before purchasing the stroller, I checked the shipping estimate and sea shipping appeared to be available. However, after I bought the item, I was told that because of the box size, sea shipping was not possible and only extremely expensive air shipping could be used. The international shipping cost ended up being more expensive than the stroller itself, which completely changed the total cost and felt very misleading. Because of this, I asked if a cancellation or refund was possible, but they refused. Communication was also extremely slow because there was no proper live chat support. Simple questions that should have taken 5 to 10 minutes to resolve ended up taking several days because every reply took so long. The item was paid for on May 5, and the issue was still not fully resolved until around May 25. What should have been a simple process turned into weeks of stress and back-and-forth communication. In the end, I had to send the package to my friend in Japan instead, and my friend then had to forward it to me personally. On top of that, ZenMarket still charged a cancellation fee of 10% of the product price, which felt unreasonable and very disappointing. Overall, this was a stressful and exhausting experience. I would not recommend this service to my friends or anyone looking for a smooth international shopping experience.

Dear all at ZenMarket

Dear all at ZenMarket Thank you for your ongoing support! I appreciate your service very much! You´re the best! Forget the others, use ZenMarket. Kind regards Michael

Great website, just requires you to have a J*B

From the times I’ve ordered from Zenmarket, I can safely say that it’s a pretty good website! I started purchasing from them because every other site had the problem of alerting fraud, and zenmarket did not. All my items were auper well packaged and everything came perfectly! I saw no damage to the items either, but I will say the proxy fee and shipping can get high. (Still better shipping prices than buyee though!!)

Perfect

Everything perfect.

Steven RollinsUnited States · 1 review · Experienced 2026-05-04 · Posted 2026-05-25

Great Proxy Service!

Having found a hard-to-find item for sale by a vendor in Japan was good. Learning that the vendor would not ship to the U.S. was not. But then discovering ZenMarket to fill the gap was great. The buying process did take some time -- but I was told that up front -- and watching the tutorial and following its steps made the process easy. And I was kept informed every step of the way. There were no surprises and I am very pleased with the service. I will not hesitate to use it again if I need it.

Excellent Service

Good seller, excellent proxy service, Zenmarket allowed me to get a vintage camera for half the price of my country, even after shipment cost and custom tax, 100% recommended!

Dmytro ObukhivskyiUkraine · 13 reviews · Experienced 2026-05-11 · Posted 2026-05-24

Very disappointing experience with…

Very disappointing experience with ZenMarket. The main issue was not the product itself, but the extremely slow processing and poor customer support. My order spent almost 2 weeks in the purchasing/shipping stage before finally being processed, and only afterward I was informed that fast delivery would no longer be possible. Because of this delay, the package will not arrive before my important deadline on June 6, making the purchase practically useless for me. Another frustrating point was a misleading product presentation. The listing photos clearly showed two earrings, while the important detail that only ONE earring was being sold was easy to miss for international customers relying on translation tools. What shocked me most was support’s response. Instead of trying to help, ZenMarket stated that contacting Japanese sellers with complaints from foreign customers could result in them being “blacklisted.” This felt extremely unprofessional and gave the impression that the company is unwilling to properly represent or protect its international customers. I understand proxy services have limitations, but customers should still receive transparent communication, reasonable processing times, and actual support when problems happen. Unfortunately, this experience seriously damaged my trust in the service.

Excellent packaging abit delay on…

Excellent packaging abit delay on respond but its not a big issue cos they pack it towards customer satisfactory!!

A serious lack of honesty, transparency and integrity pertaining to purchase and service failures.

**UPDATED** I put an order in for 64 doujinshi through ZenMarket (having bought 100+ from them before) from a specific Mandarake store. Usual process: Confirmation received, payment, all items marked as 'bought', waited for things to arrive at warehouse. 3-4 weeks pass, ETA has long since passed. Suddenly, 26 doujinshi are cancelled and marked as 'out of stock'. What's going on? Worried, I check my remaining orders - all with a warehouse ETA of 06/05 - using the weblinks to Mandarake and see that nearly all, bar around 7, of my remaining 38 doujinshi are still listed as being in stock (the same ones, not new ones). It doesn't look like ZM actually bought any of them in the first place. The explanation I received for this situation was: "Please note that this store performs stock confirmation only after the purchase has been completed." + "To clarify our process, the status of an order is updated to 'Bought' once our department has placed and paid for the purchase with the seller." Yes, I know. That's why, when they were all paid for and marked as 'bought' on my page, it should have meant that stock had been confirmed and they had been bought. Why were my items marked as 'bought' if they had, in fact, not been confirmed and bought, for nearly a month? Everything was in stock at the time of my order and after confirmation. I have screenshots. Things I've 'bought' shouldn't be getting sold on by the store if they've confirmed stock and taken payment. Are ZM telling me that they placed and paid for my order with the Mandarake store, who then just... ignored them for a month and sold everything anyway? Something wasn't right and didn't add up. Eventually, ZM admitted that because some of the doujinshi went out of stock, the Mandarake store contacted them to confirm the remainder of the order... to which ZM just didn't respond, 𝙨𝙤 𝙩𝙝𝙚 𝙚𝙣𝙩𝙞𝙧𝙚 𝙤𝙧𝙙𝙚𝙧 𝙬𝙖𝙨 𝙘𝙖𝙣𝙘𝙚𝙡𝙡𝙚𝙙 (this would explain what happened to the first 26 as well as the remaining 38) 𝙖𝙣𝙙 𝙕𝙈 𝙙𝙞𝙙𝙣'𝙩 𝙗𝙤𝙩𝙝𝙚𝙧 𝙩𝙤 𝙩𝙚𝙡𝙡 𝙢𝙚. I've since been asked to reconfirm if I want to purchase any of the remaining doujinshi still in stock from the store as a reorder. Repeatedly. I kid you not, the number of times I was asked to (re)confirm that I wanted to reorder things, leading to more time-wasting and delays, when I'd already said yes, became ridiculous. By that point, it honestly felt like they were being obtuse on purpose. DMing ZM is like talking to a brick wall: you have to chase them for updates and replies; explanations are patronising and treat the customer like a complete idiot; they don't actively keep track of your orders so the onus is on the buyer; and your custom, loyalty and money spent clearly mean very little to them. I've spent tens of thousands with them but that hasn't made a bit of difference in terms of their willingness to be honest with me or show some integrity. If there's ever a problem, certainly one this big, they'll pretend it's not their fault. They are still a company being paid extremely well to provide a service - if they fail to provide that service then customers have a right to straight answers. If ZM do not wish to see bad reviews on sites such as this then they ought to consider staying on top of their orders, listening to their customers' feedback, being more transparent when they've screwed up, and not fobbing people off with inapplicable excuses. That I was only told the truth due to persistence has damaged my confidence and trust in them far more than the loss of my purchases (still frustrating and upsetting) and led me here. Between this incident, the fact that more and more of my parcels are arriving with entirely inadequate amounts of packing material (I've raised this but they did not address it, only asking if items had been damaged which did not indicate any intent to provide adequate packing in future) and delays in making purchases has regularly lead to losing out on items, I would recommend that new buyers take the time to shop around. One-off purchases are one thing but the more you buy, the more likely you are to encounter issues such as mine. A quick look around Trustpilot shows other, equivalent proxy services with far better ratings and reputations. Once all of my outstanding orders are fulfilled, I will be taking my business to one of them instead. What other people choose to take away from my review is entirely up to them. It should at least in part be that big companies do not care about their customers, they care about making money. They only change if they lose enough business. Potential customers should be aware of what could happen and how they'll be treated. Buyer beware. N.B. I would treat some of their positive reviews with caution as many are so short, formulaic and scripted to the point that it makes me wonder if ZM staff are in here boosting their rating.

IE157335Philippines · 2 reviews · Experienced 2026-05-22 · Posted 2026-05-22

The overall process is smooth

The overall process is smooth, and the shipping and delivery to my place is quick. It arrived 2 days earlier than expected. Products are found at a good price, and don’t hesitate to order a photo service so you know what you will get.

Sasa StanisavljevicSerbia · 1 review · Experienced 2026-05-22 · Posted 2026-05-22

Everything perfect

Everything perfect! Thank you zenmarket!

10/10

10/10 smooth experience no issue,good pricing

Incompetent service, extra charges, endless delays, and constant excuses with no proper solution

My experience with ZenMarket has been extremely poor, and I will never use their service again. I originally requested the purchase of 13 units of the same item. ZenMarket only processed 12 correctly, which forced me to place an additional order for the missing unit. In other words, I had to pay an extra fee just to correct a mistake that was not mine. What followed was even worse. That additional order was left pending for around a month with no clear shipping date, while I kept receiving contradictory explanations. At different points, I was told that one unit was missing, that the seller had only sent 12, that the extra unit was from a different seller, and later that they were still waiting for an update with no estimated shipping date at all. The most frustrating part is that, after all that waiting, they even suggested cancelling the extra order. That is absurd, because that order only existed in the first place to correct their own failure to complete the original order properly. What makes this even worse is that, during this whole mess, I placed another order for exactly the same item from the same seller through another proxy, FromJapan. That second order was placed later than the ZenMarket one, and yet FromJapan processed it immediately, received it in their warehouse at once, repacked it properly, shipped it, and I already have it with me. Meanwhile, ZenMarket was still keeping me waiting for the supposedly missing extra unit, with no real solution and no clear date. So this was not just a matter of “seller delay.” It was a clear example of poor management, endless waiting, and constant misleading explanations. Overall, the experience has been one of disorganization, wasted time, extra cost, and zero effective resolution. I still do not have all the products I have already paid for. I absolutely do not recommend ZenMarket.

Jumoke OmotayoUnited States · 1 review · Experienced 2026-05-09 · Posted 2026-05-18

It was an amazing experience…

It was an amazing experience discovering the site, however I’d say it fell short with having to take 2 days to get a response after the support reaches out briefly. Photography team was excellent, I just wish they took pictures of the item I got and not the box lol. Then new users should be given a quote on how much they’d have to spend for international shipping, it caught me off guard that I’d need to spend that much on a product lol.

Fast and effective

CarmenMexico · 1 review · Experienced 2026-05-18 · Posted 2026-05-18

My first time ordering here

My product came home safely and sound! Very protected and it looked just like I ordered it. I am very greatful for the very good communication they have with their clients. Thank you very much!

Артём СидакUkraine · 2 reviews · Experienced 2026-05-17 · Posted 2026-05-17

Very beautiful