Z Grills (zgrills.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 83% of negative reviews; 75 of them were added in the last 12 months. Last updated 2026-08-12.
Have had my new grill for couple months now and things are going great. Customer service got back to me quick during initial setup (brain fart on my part) and were gracious and helpful. Grill is built solid and the fam is asking me to grill out more than they did when I cooked off propane.
I've had this grill for little over a year. In this time, i've put the grill through it's paces. Food prep for work lunches, Cooks for family events. The smoker has delivered each and every time. Today, on mothers day (2025) i had an issue where by i needed to contact customer support. The customer service dwarfed the excellence of the smoker it's self. i was contacted, given verbal instructions on how to fix my issue. The grill and customer service, continue to be outstanding.
wifi app sucks, customer service sucks, if you buy from them you are on your own dont trust there reviews probably in house reviews, face book is just them posting things that there employees do no help if you purchase good luck
Hi Dennis, Thank you for your support of Zgrills. We are truly sorry to hear that you encountered difficulties while connecting to the Wi-Fi. We deeply value your experience with us and are committed to resolving this issue promptly. To better assist you, we kindly request that you provide us with your contact information so that we can investigate the matter further. We ask for your patience during this period of heightened activity. Thank you again for your feedback — it helps us improve and better support the Z Grills community. Regards, Z Grills Service Team
Just bought my second Zgrill and am very happy with it. The first one was about 5 years old and still running great. (Only had to replace the internal probe in 5yrs). The only reason I decided to upgrade was to get more grilling space! I am extremely happy with the length of time I get out of these grills for the price I paid.
Do not buy from this shady company! I just purchased their 600D3E and received the 2021 version of that model. How?? I contacted their customer support 3x and after sending all of the pictures and documentation to them, they basically told me to return it and they weren't doing anything about it. I had no idea that this version still existed in 2025. I feel like I've been part of a bait & switch program by Z Grills. I would also like to add that they advertise a 3 year warranty with their smokers and the fine print says the warranty starts on the date of manufacturer so they basically sent me a smoker that is out of warranty.
Hi Andre, Thank you for bringing this to our attention. We're truly sorry to hear about your experience. We’d like to clarify that Lowe’s and other third-party retailers operate independently from our official Z Grills website and customer support. Because of this, we can’t guarantee the product details, model year, or service provided by those channels. That said, we completely understand how frustrating it is to receive an outdated model — and it’s unfortunate when this isn’t caught before the product reaches the customer. We don’t want you to feel unsupported or let down, and we’d love to help find a suitable solution. While we encourage you to reach out to the retailer’s customer service directly as well, please know we're here to assist however we can. Thank you again for your feedback — it helps us improve and better support the Z Grills community. Regards, Z Grills Service Team
So far so good! Assembled and seasoned the grill and did my first cook today. Chicken thighs and drummies… Cooked at 300 degrees, just a slight smokey flavor, will try low and slow on the next go around to draw more smoke. Can’t wait to cook pork shoulders next!
I love my Zgrill smoker and just bought my second one. Zgrill is a quality smoker that is well built and has performed beyond my expectations. I have already upgraded to a larger model after a year of awesome smoking. Customer service has been great and the smokers have been shipped quickly and securely. The quality of the smoked food I’ve been able to make rivals the food friends with much more expensive smokers makes. Can’t go wrong with a Zgrill.
I ordered a grill from Z-grill about two weeks ago and decided to return it the day after I opened it because I discovered they shipped a different model than I ordered on Facebook. Since they have a 30 day return policy with a free return shipping label, I decided to send it back since I didn't order this cheaper model! I have called and spoken with the customer service 4 times and they were always very nice but would always say that they will need to have a manager approve it and they will send an email back to me with approval within 24 hrs. It has never happened!!! I have called them 4 times and also emailed them but they won't refund me or return my messages saying that they will refund me. From what I have seen so far, they are NOT holding up their refund policy and I am running out of time to return the grill. I would not recommend purchasing from Z-grills and find another company that has better customer service and reputable. I will update this if they ever get back with me now that it is on Trustpilot. UPDATE: At first I gave them a 1 star but now after writing a review, they responded back and are giving me a full refund with a prepaid shipping label as long as I pay a restocking fee. Since they are taking care of me, I ordered the correct one again so hopefully I receive the right one this time so I can get smoking!
Hi Shane, Thank you for bringing this to our attention—we truly value your feedback and want to ensure you’re satisfied with your experience. After reviewing your order, we see that the model shipped matches the one selected at checkout. We realize there may have been some confusion with the product listing on Faacebook, and we regret that this led to disappointment. While returns are always an option—with a 30-day window and a prepaid label for eligible items as per our return policy—rest assured that our support team has been in touch to work toward a proper solution. Thank you again for giving us the opportunity to resolve this. We’re committed to earning your continued trust! Regards, Z Grills Service Team
The Z-Grille was easy to set up and get started. Used it for the first time on Saturday and smoked chicken to perfection. Was moist and juicy. My wifi pit module came in so after I install it looking forward to smoking all sorts of meats.
I purchased the mystery box and got the 6002b2. I can't lie, it was a little smaller than anticipated, but it worked like a charm. The set up was simple, it held temp, and clean up was super simple.
For my first time trying out my new Z grill I was willing to smoke some burgers. I was super excited to see how it would turn out. I was 100% satisfied with my purchase the burgers turned out amazing and everyone kept wanting more. Can't wait to try a brisket on this bad boy.
Tried out my ZGrill smoker with a pork roast this weekend and added a new smoke tube packed with hickory and mesquite chips—game changer. The smoker held temp like a pro, and the extra smoke from the tube gave the roast a deep, rich flavor without being overpowering. The bark was spot-on, and the meat was super tender and juicy. Cleanup was easy too. Honestly, the combo of the ZGrill and smoke tube took things to the next level. Definitely doing this again.
easy installation and customer service was great when the box was missing a piece.
The grill was easy to set up I added the wifi pid module and added the android app to the phone very simple to set it up and started the burn in process. At the top setting the grill did almost hit 500 degrees back it down and it held temp well for the rest of the process. Then we made some smokes peperoni pizza slices.
I purchased a Z Grills Mystery Box in March 2025 and couldn’t be more disappointed. What I received was cheaply made, arrived covered in leaking oil, and completely ruined my carpet. The product was wrapped in a plastic bag soaked in oil that had seeped through the box — a total mess. Beyond the packaging disaster, the grill itself is low quality. The hard plastic components feel effortless and flimsy. It burns through pellets in less than 4 hours and doesn’t hold temperature consistently, making it unreliable for any real grilling or smoking. This was not only a waste of money, but also a huge hassle. Definitely not the exciting surprise Z Grills promised. I won’t be buying from them again.
Hi Ken, We’re very sorry to hear about your experience — this is far from the level of quality and care we aim to deliver. We completely understand your frustration and would love the chance to make things right. Please reach out to our support team at [[email protected]] with your order number and photos if possible, so we can assist you further. We value your feedback and will use it to improve both our product packaging and quality control. Thank you for giving us the opportunity to make this right. Z Grills Team
Have been a GMG guy for 13 years. Decided to give it a try. Easy to assemble and works well.
Had some trouble with the electronics on my first one but customer service was amazing my new grill works great and look forward to many days on the grill..
I bought a Z Grill after my Traeger quit working. I found it easy enough to put together and easier to use. The thing I like the best is how the consistent it performs on every cook I have done. The performance is much better than any other equipment I had previously. I bought 700D4E and it is very versatile. I make ribs, chicken, tri-tip, pizza, and prime rib. Every different entree has turned out very well. This brand is the best value for the money. In fact, I'm going to upgrade my control panel so I have WiFi capability going forward.
I bought the new 700D4E WiFi, built it, hooked it up to WiFi, and everything works great. I am able to do almost everything I need to run the grill from the app, and have had no problems with connectivity. There is plenty of room to make anything I need to cook. The cabinet is awesome, so now I can keep my extra pellets and tools out of sight. Came with a very nice cover. Holds temp extremely well, and I live in the PNW and it is not summer yet. Barely used any pellets and I first smoked some wings for 30 minutes, then crisped them at high temp for about an hour.
Experience was great, grill came quickly and was easy to assemble. Worth the deal!
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