Z Grills (zgrills.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 83% of negative reviews; 75 of them were added in the last 12 months. Last updated 2026-08-12.
Ive had my zgrill for almost 2 yrs and have loved it. I started experiencing a temp probe issue. Contacted the company they diagnosed the issue and sent the part free of charge. Im back to smoking and even more pleased with my purchase because of the great service I received.
I was getting an error on my grill and they responded quickly in helping me out.
The service at zgrills is unmatched they responded to email almost immediately and offered the assistance I needed get my zgrill going again. My smoker is 2 years old and the temp.probe went bad and with minimal effort the service team at zgrills made the fix quick and easy and in less then 24 hours after contacting them my new part is already on the way. I use my smoker regularly and because of the quick actions of this team I will be back up and running in no time at all. Its service like this that keeps customers coming back for years to come
I’ve had my Z Grills pellet grill for about three years, and unfortunately it has been a disappointing experience. I never really wanted a pellet grill, but I received this one for Father’s Day. At first, I thought, wow, this is like a smoky propane grill. It was easy to start, easy to use, and it cooked decent food in the beginning. But as time went on and I started asking more of it, it continued to let me down. The cover failed within the first six months. I clean the grill before every cook, but even with regular cleaning and maintenance, I’ve had numerous problems. I’ve also had a hopper fire, which is a serious concern. Another issue is the grease trap area. It does not properly hold or control the grease, so grease ends up spreading everywhere instead of staying where it should. On top of that, I can’t get the grill over 350 degrees, which really limits what I can do with it. For someone who wants to smoke brisket or pork butts regularly, this is not the grill I would recommend. I’m not saying this grill is useless. I’m sure it works fine for some weekend warriors or someone who just wants something simple and easy to start. But for someone who wants to smoke every weekend and really cook with it, this grill has not been it for me. Honestly, this experience has been bad enough that I would not buy another Z Grills, and I probably would not buy another pellet grill at all. I’ll stick with my charcoal grills.
Hello J! Thank you for sharing this detailed, honest review, we really appreciate it. Insights like this guide us on where we need to improve. We’re sincerely sorry for your disappointing experience. Safety and performance are at the core of everything we do, and we're constantly working to improve our grills. We'd genuinely like to understand more about what happened with yours. If you’re open to it, please reach out to us directly. We want to look into your case and see what we can do to make things right. Every grill model features unique benefits alongside inherent limitations. If you ever consider giving us another chance down the line, we’ll be here. Thanks again for your honest input; it truly helps us grow. Best, Z Grills Service Team
Had a chipped cooking grate, contacted them and within the day I have new grates on arrival for free. Now that’s what I’m talking about
Hi my name is Ron Hayes, After a week wait on my tempture control or I contacted Z-grills again because I never received my controller. I contacted the girls the second time the lady I talked to this time said they were out of stock of what I needed so they was going to send me the updated version of my controller and because I didn't leave any emails or phone calls or text messages telling me that they were out of the controller I was requesting she said she would send me a temperature probe for my z grill. I waited approximately another week for my controller expecting the probe to be with the controller but I did not receive the the probe just the controller. Maybe it will come this week but I really don't like having to take my girl apart again and again. The lady I talk to you on the phone I did not get her name or I don't remember her name but she done a wonderful job and assisting me. I'm going to try to call them again this week to see if the probe has been sent out. Thank you for the trouble and your time and assist in me with the problems have a great day.
I thought this review was important to share just because how accommodating Angela was. I had an issue with my smoker that was partially my fault but she still went about her job of Customer Satisfaction, which we all know is very hard to find these days! Thanks again Angela!
Writing first about recent excellent costumer service and my overall opinion of the company and their products. I recently worked with Z Grill's customer service team to resolve an issue with my grill, which resulted in them replacing my grill. All communications were fast (same day email replies throughout), clear, and the outcome very fair. I've been a customer of Z Grills since 2021 and VERY much appreciate the outstanding customer service in helping resolve my issues that made sense for us both. This is certainly not the case for other grill manufacturers and its good to have a company like this stand behind its products. And their grills (pellet smokers) are terrific: very high value to price ratio. The grills perform very well, especially even cooking throughout the different grill chambers I've owned: an important feature for consistent and successful cooks. Their Accessories (per their website) are also excellent and have been great investments for me over these past +5 years: from insulated winter grill covers to sus304 stainless steel upgraded grill grates - all very high quality and effective. There are numerous online videos and reviews of Z Grill's various models that will attest to its high-quality products, too. In summary, I've had really positive experiences with Z Grill's (1) pellet smokers and related products, and (2) its customer service standing behind its products and working with me in a non-confrontational, honest way to resolve a recent particular issue covered under its warranty. This combination is why I will continue to invest in Z Grills in the future; really outstanding pellet smokers!
I found this company from a smoker rating website and started to investigate who they are. Soon found out that they use better grade and thickness of steel in the construction of their grills and have a reputation of standing behind their products. I bought a grill and EVERY single question to the support team has generated a timely response with real answers that build confidence. My grill (and WIFI conductibility) are amazing - as are the meals that I have cooked in my new grill. I cannot say enough about how awesome this company is and how they earned my praise and respect in this age where many companies only pretend to care. Z Grills - I recommend you to all my family and best friends as I hope they will do business with a company like you !!
Just months out of warranty I noticed my grill running 50 to 100 degrees cooler. After going back and forth via email and following thier directions to make sure I did everything right, I decided to purchase a probe and controller. Purchase made via phone, charged $100 and some change on July 7. Today (July 17) I received a package containing a connector adaptor. No invoice, no information on the other parts. Never got an invoice via email either. ‐------------------------- UPDATE(8/9/26) : Replaced controller and probe, no change. Emailing back and forth. As of 7/28 was going to pass this to engineering for review. Haven't heard from them yet. On communication on 7/26 they said they won't charge me but my credit card has not been credited.
Hello, Rob! Thank you for sharing your experience, we truly appreciate the honest feedback, and we're genuinely sorry for the frustration this has caused. We'd really like to help get this sorted out for you. If you could provide your order details or contact information, we'll review your case and ensure the missing parts are sent to you without delay along with a proper invoice. We want to make this right, and we appreciate the opportunity to earn back your trust. Regards, Zgrills Service Team
If you're looking for a pellet smoker, go with Z Grills. Most of the pellet grills are about the same: you load pellets in, set the temp, and let it go. But if something breaks, you may have to replace parts, and in some cases, it's on your dime. Not with Z Grills. I had a Wi-Fi controller go out on mine that was just out of warranty. I got with customer service, explaining what the problem was. We went through a troubleshooting process to find out it was the controller. They decided that they would send me a new one free of charge, even though it was out of warranty. You can't ask for better customer service.
After using my Z Grill for several years it stopped heating up properly. I contacted Z Grill support team and they helped me to get the proper replacement parts and gave me instructions on how to install them. This took awhile but they were very helpful and their diagnosis was right on. It now works better than ever. Thanks to the support folks. They have a great product.
I've had my Grill for about 4 years. I use it heavily. I've had a few issues. I burned through the fire pit - did I mention I use it heavily? And recently the thermal probe finally died. I'm never worried, because ZGrill has always been there, diagnosed the issue, and sent parts. My most recent issue wasn't under warranty, but the part was reasonable (except for the purchase surcharge from the state of CA) but again I got the part, and I'm back up and smoking/grilling.
Customer service was fast and efficient. This will be my second replacement temp probe after they caused an error on high heat. However, I was told they are making them in-house now and they are higher quality than before. This has been the only issue with my almost 5 year old grill.
Customer service has always been great. I had an error code and the temperature sensor needed replaced, but I was over my warranty period. Zgrills sent a free complimentary sensor still. Great grills great customer service
Great customer service. I had an issue since purchasing my grill, the power button would not work unless you pushed it several times. Z grill's took care of my request within 48 hours and shipped out a new control panel which was easy to change out. The grill performs perfectly and the overall experience has been great!
We had a grill arrive with a damaged piece. I sent an email and within a week, I had a replacement piece arrive to my house. Customer service was perfect! Highly recommend this company.
We purchased a ZGrill about 4 years back. We loved the version we had. It never let us down. We do grilling and smoking year round in Nebraska. It would always start up, get to temp and stay at temp! In June we suffered a big loss. Our ZGrill was blown off of the patio, into the yard and demolished by a 16" diameter branch from the 150 year old Cottonwood tree. We were so sad. So, after researching and checking pricing, we landed right back on a ZGrill. We upgraded a little bit and we lucked out and we're able to take advantage of the 5 year upgrade option. Our ZGrill arrived in 4 days. We put it all together, did some new grill maintenence and made a brisket that weekend. Our grease tray warped, so the grease didn't quite make it to the drip bucket. So, I reached out to ZGrills. The customer service is TOP NOTCH. I sent one email, received a response right away, and corrected the problem immediately. I cant say enough about the customer service, the product, and how proudly this company stands behind their product.
Ran into a bit of an issue with the GFI and controller fuse. Customer service responded to my inquiry very promptly and is sending the parts I need to fix the issue. I believe it's a 3 year warranty which I also think is very solid these days.
I am pleasantly surprised with zgrills. I bought one of their smokers not knowing what to expect because it's a new company. Smoker worked great and then I had one of the wires get eaten through and I thought oh no, here we go. I contacted ze girls and they helped me out determining which wire need to be replaced and provided me with the wire and instructions for replacement. Popped it in and had the for running in 15 minutes. It's a breath of fresh air to have this type of customer service. They even help me throughout the weekend and I didn't have to wait for regular business hours.
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