Z Grills (zgrills.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 83% of negative reviews; 75 of them were added in the last 12 months. Last updated 2026-08-12.
I bought a Z Grill for my first pellet grill. It was inexpensive but built well. It's been easy to use and maintain, so when I wanted to upgrade, I decided to buy another Z Grill. When my new grill came it was missing some parts, I called the retailer, but they were no help. I decided to contact Z Grills directly. They promptly found the right parts and shipped them out to me.
Sent email to explain that my grill was giving me an error message (HEr). Emily knew the exact suggestion to fix it and responded quickly. Great service, thank you. It helps that the worst case scenario would have been to cash in my next grill early - lifetime member!
Customer service tech Alice was excellent at finding a solution to the problem I had. Couldn’t be happier!!
Well I got my first zgrill because all the guys where talking about it and I'm glad I did have had it for almost 3 years now and have cooked on it at least 4 times a week my auger messed up on me and zgrill made it right again thank you again and I'm thinking about an upgraded.
I have had a Z Grill 450APRO for 6 years and us it year round. This was my first pellet grill/smoker and I have had zero issues. Great pellet grill. Stays covered and outside .
There was an issue with one of my grates damaged during transport. When I reached out, Alice responded quickly and the issue was resolved immediately.
Wasn't that happy when I first got it and put it together and turned it on. It came up with a error code. Call customer service and they sent me what I needed Express mail. Works like it should now. Can't ask for better customer service than that.
Used the grille for about a year and then the temp was all over the place, contacted Z grilles and they sent me a new temp probe. I went to replace it and found the connector loose and clicked it shut. Works great again and now i have a back up temp probe. Thx to Z grilles
I purchased a 11002b this month 1/4/26. Put it all together, went to do the burn in, the PID controller came on and shut off almost immediately. It would go on and off a couple times but then just blank. I think unit was functioning correctly but just a blank screen. I called Zgrills customer service and the are sending me a new controller. My problem is that for almost $1,500.00 with quality issues right off the bat, what else will be going wrong. For a little more money I could have purchased a U.S. made grill. Why should I be changing a part on a brand new grill. Really not happy.
Hello Eric! Thank you for your honest feedback, and we're truly sorry to hear about your experience, especially on a brand new grill at that price point. Please know that your grill is fully covered under our standard warranty. We stand behind our product and want to make things right. Our grills are designed to be user‑friendly, and we regret that the process has felt like a hassle for you. We appreciate you pointing this out, it helps us improve. Thank you for giving us the chance to fix this. Regards, Zgrills Service Team
Just a note of appreciation. I have had the z grill smoker for 6 plus years and have never had to replace a single part ever. This thing is definitely bullet prove. It has smoked thousands of pounds of meat. She dont look to pretty anymore but definitely ready to go at anytime.
Two years ago when I received my smoker it had a huge dent in the side of it from shipping. I contacted customer support and they sent a replacement with in days. This year the selector for the temp was acting weird, it took for ever to set the temp. Once again I contact customer support, they sent a new control board. I have used it three times since and no issues.
I recommend this company to everyone that asks me about getting a smoker. Incredible quality products. Impeccable customer service. Don’t let the price deter you these grills are worth more than what they are charging. Buy one you won’t regret it.
I would like to leave a comment about the customer service at Z Grills. I believe that, due to my own oversight, my Z Grill stopped working. From that moment on, I contacted customer service—the response was immediate, and the support was just as prompt. They provided clear instructions on how to proceed to identify the issue. I followed their guidance, the problem was diagnosed, and without hesitation, they sent me a replacement motor for the damaged part. I installed it, and today I’m enjoying my grill again. Thank you very much for your commitment to providing excellent customer support.
Customer service was impeccable. Very easy to talk too. Very helpful. Quick responses. Will not disappoint!! Highly Recommended!!!
Excellent product at a great price point. Getting up to temperature does take a little time. Great customer service.
I am on my second Z-Grill, The temperature probe wasn't holding the temperature I set it on, They sent me a new temperature probe. Very fast shipping, GREAT to deal with. Thanks
Purchased the premium blind box...wanted wifi control. Lid had a couple dents and was slightly sprung..emailed z grills and had a replacement lid in a few days...great customer service....
Our grill was unfortunately delivered damaged. I contacted z grill and had an immediate response! We are awaiting parts to replace damaged ones.
Had a Zgrill over 7 years, still looks and functions like new. When I first got it the fan was bad called customer service 2 days later a new fan. Great customer service. I highly recommend and love Zgrills!
100 reviews matching