Z Grills (zgrills.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 83% of negative reviews; 75 of them were added in the last 12 months. Last updated 2026-08-12.
I had several shipping issues when I purchased my grill. The grill showed up severely damaged, but customer service was so helpful and friendly. They sent the parts I needed quickly to get me grilling. The process was very easy and the staff was knowledgeable about the process. The product itself is great. Very simple and easy to use. I have zero complaints about it and have used it many times this summer without any issues.
Zgrills is very easy to work with. I got my grill just as stated and assembly was easy.
I've had my grill and used it many times this past summer. It's always worked every time. It helps to keep the grill clean! There are tips online how to do that. The only thing that I didn't love was that it didn't come with the temperature controller that had ports for the meat thermometer. Knowing the internal temperature of your meat is critical, so I think ALL grills should be sold with that. I bought from Zgrills and installed one that has two ports, and I love it having two meat thermometers monitoring the meat's internal temperature. I'm thankful for my Zgrill!
I joined the Zgrills Crowdfunding plan in May of this year. I ordered the 700D4E Model and it arrived in about a week. The shipment was well packaged and it was very easy to assemble. I'm new to using a pellet smoker and find it very easy to use. I'm thoroughly enjoying my new smoking experiences! Very happy with the product and the customer service team. I'm very much looking forward to getting a new smoker every 5 years. Plus even though I'm retired, I can transfer my plan over to family or friends.
Placing the order was a breeze! The item arrived on time and looks great — you can tell it's well made. The grill portion feels sturdy, though the stand seemed a bit lightweight and flimsy.
This is my second z grills I love the brand and I'll continue loving it the only issue I had was the fact that FedEx stinks at their job the box came with a couple holes in it but luckily enough the girl wasn't damaged due to the magnificent packing job your staff does, keep up the great work
I bought my smoker through their bonus 5yr program. I have had nothing but good experiences with mine. From assembly on, it has produced nothing but smiles. My WiFi is sometimes a bit off, but that’s just a lazy feature to have anyways. I’d buy this smoker again and again!
fast and simple love having grills for rest of my life. easy to put together just a little heavy if you struggle you may need help. it works great easy on easy off. easy temp easy smoke. use mostly as grill works great not allot of smoke if you dont like that like i do its not overpowering. use foil under grates for easy clean up.. love it would definitely say go for it...
I’ve had ZGrills for several yrs and love them. I just signed up for the 777 special. I am looking forward to having a Z grill for many more years now. Love the WiFi connectivity feature and large pellet capacity.
The purchase was easy, shipping was quick, and the overall experience was great. I have always been a traditional "stick burner" when it comes to smoking meat, but this smoker/grill has completely changed my approach. It is simple to use and works amazingly well. Definitely worth the price.
Great grill and value. I've prepared 20+ meals with no issues
I was excited to receive my new Z Grills 1025B smoker. Assembly was a little challenging at first, but the instructions were clear enough that with patience, everything came together nicely. So far, I’ve cooked on it at least six or seven times—everything from pork shoulders and spare ribs to a whole turkey. Compared to my Traeger, I found the grill on the Z Grills cooked a bit faster, which meant I had to rotate the meat during longer cooks to ensure even results. After a few tweaks to my cooking routine, the smoker performed very well, and I was pleased with the results every time. Some standout features I really enjoy are the large hopper, which holds plenty of pellets for long cooks, and the Bluetooth capability that allows me to monitor and adjust from my phone. I even tried an overnight pork roast, and it came out excellent the next morning—tender, juicy, and full of flavor. Overall, this is an excellent grill that fits my needs perfectly. The combination of cooking performance, convenience, and the peace of mind of knowing I’ll have the option to I will receive a new one every five years made this smoker a great purchase for me.
The delivery was exceptional. It was less than a week . Assembly was quick . My 18 yr old daughter helped me with that. The determining factor for getting the grill was from several of my friends having one and making some exceptional food .
I purchased the 7002C2E back in July 2025. Assembly was easy and the construction is top notch. I have used it several times since including a 14 hour cook. It performs flawlessly! You definitely can’t go wrong with Z-Grills! Do yourself a favor and pull the trigger!
Very happy with Z-Grill has my first choice of pellet smoker. Easy “set it and forget it” usage. I vacuum the ash from the previous use, fill the hooper with pellets. While it preheats I get my meat together and that’s it. I’ve done chicken, ribs, tri-tip, Picanha, turkey breast and burgers, which by the way were the best burgers I’ve ever grilled! Now I wish I would have purchased one of the larger models
I purchased this smoker and literally with my first smoke the temperature would not regulate. The smoker would run hot. I contacted the company and they sent out a new control panel and probe.This did not work, they sent me a probe again which did not help. They wanted pictures of how I installed these components which I sent them. They sent me another control panel which was for a completely different model. All I want at this point is the whole hopper unit. Why with a brand new smoker should I be rebuilding it?
Hi Ann, We're really sorry to hear about your experience — this definitely isn’t the kind of start we want anyone to have with their grills, and we appreciate you sticking with us through multiple troubleshooting steps. We understand how frustrating it must be to deal with temperature issues right out of the box, and you’re absolutely right — you shouldn't feel like you're rebuilding a brand-new grill. Our team clearly fell short in resolving this quickly and smoothly, and we take full responsibility for the confusion, especially with the incorrect control panel being sent. At this point, we’d like to make things right. Please provide us with your contact information, and we’ll escalate this to ensure a solution that truly meets your expectations — including discussing a replacement hopper if needed. We truly appreciate your patience and feedback — it helps us improve both our service and our product support. We hope we get the chance to turn this experience around for you. Regards, Z Grills Service Team
Final update(7/28/2025): Zgrills has responded and asked lots of questions for me to answer, which I have. Unforutunately, that all they were able to do: ask questions and not offer any solutions. So I finally decided to replace the fan for the burner. This did the trick. So if you have trouble with your grill getting up to the set temperature, try replacing the blower fan. Update: I finally DID hear from them (once they got my sour review here). We did some back and forth troubleshooting and the problem still persists. They "escalated" my issure to their technical team. I haven't heard a word back from anyone for several weeks now. I stand by my first assessment: Great until you need help with it. I've got a Z700D grill and have had it for about 4 years. As things have stopped working, I've replaced parts. I'm very handy and can troubleshoot most electrical faults. Lately, my grill won't heat above 325 degrees F. I went on their chat support and have been waiting for 3 hours and no one has even responded yet. I'm NOT impressed with their response time. I called and I only am able to leave a message.
Hi Trace! Thank you for sharing your experience. We truly appreciate your loyalty and the effort you've put into maintaining your 700D over the past 4 years. It’s clear you're very capable when it comes to troubleshooting, and we’re sorry to hear you’re running into performance issues—especially with the grill not heating past 325°F. We also want to sincerely apologize for the delay and lack of response you experienced on our support channels. That’s not the level of service we aim to provide, and we understand how frustrating it can be when you're left waiting without answers. Our team is actively working to resolve your issue. please provide a brief summary of the parts you’ve already replaced or tested—this will help us avoid repeating steps. Thank you again for your patience—we’re here to help. Regards, Z Grills Service Team
I have had my Zgrills smoker for a few years now. Hundreds of Lbs of meat been through the grill. Many many delicious dinners served. I had an issue with my temperature probe not reading properly, I contacted the company and they had a new probe sent out. changing the probe was easy and now everything is working fine again. Will definitely buy another Zgrill in the far future when this one is completely worn out (hopefully 10yr down the road) Thanks again!
Initially I started out frustrated with getting connected to WiFi. The setup was a bit different than expected. I reached out to Zgrill support and got a reply right away. I did what was shared in detail and was connected in 5 minutes or less. The app works as expected and is easy to use. Thank you Zgrill. Awesome budget friendly backyard smoker. The only con for me is not getting one sooner.
I have owned a ZGrill for almost 7 years now. Never an issue! Love the product so much I just ordered a upgraded model.
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