Zumbamboo (zumbamboo.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 89% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
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Linda S Huff · 3 reviews · Experienced 2026-06-17 ·
★★★★★
Customer Service made it right
Update: Since this review, I have had several updates on my order. It was still not available for shipping, but the company gave me a full refund for which I am grateful.
Thank you for making it right. Please let customers know how long to expect for delivery of their order.
My previous post: I ordered a comforter nearly a month ago, and have not received it; nor have I had updates on the order. Inquired about it a week ago, and no reply. They make contact difficult. Where is the phone number? My emails have gone to support
Reply from Zumbamboo2026-07-15
Thank you for reaching out, and I sincerely apologize for the frustration and inconvenience you’ve experienced.
After carefully checking our system, we were unable to locate any previous emails from your side. It’s possible that your message may not have been successfully delivered or was filtered unintentionally. We truly regret that you did not receive a response earlier.
We have now reached out to you directly with the latest update regarding your order #zumb53983. Please kindly check your inbox (and spam/junk folder just in case) for our message.
Your order is currently being processed, and we are actively coordinating with our team to ensure it is completed and shipped as soon as possible. Once dispatched, the tracking details will be sent to you right away.
We understand how important clear communication is, and we sincerely apologize for the difficulty you experienced in contacting us. We are here to support you, so please feel free to reply directly to this email if you need any further assistance.
Thank you for your patience and understanding.
K
Kim Nine · 1 review · Experienced 2026-07-12 ·
★★★★★
Zumbamboo is AMAZING!
Zumbamboo is AMAZING!! In every way they have been terrific from quality, fun, pretty items to customer service issues! They had quick consistent response to questions and prompt remediation of a problem (I made!) on sizing!! They were generous in making things right!! I bought many PJs from them for family members and just love them all! I couldn’t recommend them any higher!!
Reply from Zumbamboo2026-07-13
We’re truly grateful for your support and so happy to hear that you love the products and had a great experience with our team. It means a lot to us that you took the time to share this, especially after purchasing for your family that’s really special!
We’re always here if you need anything, and we hope you continue to enjoy all your PJs
Thank you again for your trust and recommendation!
Customer Service is phenomenal! Ordered the World Cup 2026 pjs and they are absolutely adorable!! The quality is wonderful!! The pattern so cute and they are so soft! Customer service always so quick to reply with any questions I had!! Have another pair just ordered from them and so excited to see them when they arrive!
Reply from Zumbamboo2026-07-11
Thank you so much for your kind words.
We are truly happy to hear that you love the design, quality, and softness of the pajamas. It also means a lot to know that our customer service was able to support you quickly.
We really appreciate your support and are excited for you to receive your next order. We hope you love it just as much.
Thank you again for choosing us.
c
customer · 9 reviews · Experienced 2026-07-09 ·
★★★★★
Super soft pajamas!
Super soft pajamas! I have ordered numerous pairs for my grandson and nephew and they love the softness. The delivery came on time and the customer service response when requesting an exchange for a different size/style was timely and exceptional! Highly recommend.
Reply from Zumbamboo2026-07-10
Thank you so much for your kind words! We’re absolutely thrilled to hear that your grandson and nephew love the softness of our pajamas.
It truly means a lot to us that you’ve chosen us multiple times and had a great experience with both delivery and our customer service. Your support and recommendation really make our day!
If you ever need anything else, we’re always here to help
The pajamas are extremely soft and have unique patterns. They were quick to respond to emails. And the variety of sizes and styles allowed me to get matching pajamas for a newborn and a 3 year old.
Reply from Zumbamboo2026-07-10
Thank you so much for your lovely feedback! We’re so happy to hear that you love the softness and unique patterns of our pajamas.
It means a lot to us that our sizing and styles worked perfectly for both a newborn and a 3 yearold matching sets like that are always so special! We’re also glad our team could support you quickly.
We truly appreciate your support and hope you continue to enjoy your matching moments!
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Lisa Zemenak · 1 review · Experienced 2026-07-09 ·
★★★★★
I’ve ordered several times and have…
I’ve ordered several times and have always been happy. The products are well constructed with quality fabrics and the personalization adds a sweet touch! Zumbamboo’s customer service is phenomenal! They answer emails promptly! I will continue to order as I love the products and the company!
Reply from Zumbamboo2026-07-10
Thank you so much for your continued support! It truly means the world to us that you’ve ordered multiple times and have had such positive experiences.
We’re so glad you love the quality, craftsmanship, and the personalized touches, that’s exactly what we aim for! And hearing your kind words about our customer service really makes our day.
We can’t wait to serve you again in the future. Thank you for being part of the Zumbamboo family!
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Karen · 1 review · Experienced 2026-06-15 ·
★★★★★
I love Zumbamboo bamboo clothing!!
I ordered several of the adorable bamboo sleepers and also a few of the bamboo roompers for my twin grand babies. The process was easy and the products came in an appropriate amount of time. We loved all of what we ordered! Each one is soft, adorable and the bamboo is a quality material and made well! I love the sell prices and will order again. Thank you, Zumbamboo! You have a new, happy customer!
Reply from Zumbamboo2026-07-10
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you loved all the bamboo sleepers and rompers for your twin grandbabies.
It means a lot to us that you found the process easy and were happy with the quality, softness, and designs. We’re also so glad you enjoyed our sale prices!
Welcome to the Zumbamboo family. We truly appreciate your support and can’t wait to serve you again
Pjs were soooo soft. Customer service was excellent as well.
Reply from Zumbamboo2026-07-09
Thank you so much for your kind words!
We’re so happy to hear that you loved how soft the PJs are and had a great experience with our customer service. It truly means a lot to us!
We can’t wait to serve you again soon
They were wonderful and accommodating for every need I had.
I bought two adorable pajama sets for my granddaughter for Easter, My daughter loved them. She was a premature baby, but now she just keeps growing! I cannot keep up with her sizes. I would definitely purchase again at the right time. Thank you. Sincerely Julie ODell Smith
Reply from Zumbamboo2026-07-09
Thank you so much for your kind and thoughtful message
We’re truly happy to hear that you and your family loved the pajama sets! It means a lot to us that we could accommodate your needs and be part of such a special moment for your granddaughter. She sounds absolutely adorable growing so fast!
Whenever you feel the timing is right, we’d be more than happy to have you back. We’ll always be here to help you find the perfect fit
Had a wonderful experience - needed to fix my order quickly after I had already placed it. Customer service was so kind and happy to help. Quality of the items is amazing and they wash so well!! My new favorite pajama shop for sure!
Reply from Zumbamboo2026-07-07
Thank you so much for your wonderful feedback! We're so glad we could help update your order in time and that you had a smooth experience with our team
It truly means a lot to hear that you love the quality and how well the items hold up after washing, that’s exactly what we strive for!
We’re honored to be your new favorite pajama shop and can’t wait to serve you again in the future!
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Toni Byrd · 2 reviews · Experienced 2026-07-07 ·
★★★★★
What kindness they showed
I ordered the pajamas and I hit the wrong key thus misspelling my great grandson’s name. When I received them they were high quality, soft pajamas. When I contacted them about it they offered to replace the pajamas with the correct spelling at no charge to me. I will order more from them because of this kindness. They went above and beyond as far as I am concerned.
Reply from Zumbamboo2026-07-08
Thank you so much for your kind words!
We’re truly glad you loved the quality and softness of the pajamas. It means a lot to us that you reached out, and we were happy to help correct the name for your great grandson.
Your satisfaction is always our top priority, and we’re grateful for the opportunity to make things right for you. Thank you again for your support. We look forward to serving you again in the future!
Shipping takes a while & Unfortunately the items were too small for my son. - At first I encountered issues with a return / exchange but customer service reached out & resolved all of my issues. The material was soft and looked like good quality, im waiting for a new pair for my son to enjoy!
Reply from Zumbamboo2026-07-11
Thank you for taking the time to share your experience with us.
We truly appreciate your patience regarding the shipping time, and we’re sorry the initial size didn’t work out for your son. We’re glad our team was able to reach out and resolve the issue for you.
It means a lot to hear that you liked the softness and quality of the material. We hope the new pair will be a perfect fit and that your son will enjoy it.
Thank you again for your support.
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Aly Robinson · 1 review · Experienced 2026-01-05 ·
★★★★★
Great PJ's and very soft material
Great PJ's and very soft material! Big hit with my neice and nephew.
Reply from Zumbamboo2026-07-07
Thank you so much for your kind words! We're thrilled to hear the PJs were such a big hit with your niece and nephew
It means a lot to us that you love the softness and quality. We hope they continue to enjoy them, and we’d love to have you back again soon!
Great quality, love the customization. Great customer service, I had ordered a wrong size accidentally once and it was quickly remedied.
Reply from Zumbamboo2026-07-05
Thank you so much for your kind words! We're thrilled to hear that you love the quality and customization. It truly means a lot to us.
We're also glad we could quickly fix the sizing issue for you.Your satisfaction is always our priority. If you ever need anything else, feel free to reach out anytime
Ordered the cutest matching pjs for my 2 little boys. The quality is great. Shipping was good. Would definitely purchase from Zumbamboo again.
Reply from Zumbamboo2026-07-05
Thank you so much for your lovely feedback! We're so happy to hear your little boys look adorable in their matching pajamas and that you’re pleased with the quality and shipping.
It truly means a lot to us that you’d choose to shop with Zumbamboo again. We look forward to serving you and your family in the future!
Great customer service. They were very prompt and helpful when I accidentally ordered the wrong size.
Reply from Zumbamboo2026-07-04
Thank you so much for your kind words! We're really glad we could help you quickly with the size change. If you ever need anything else, please don’t hesitate to reach out. We’re always here for you
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Lisa Evans · 1 review · Experienced 2026-07-03 ·
★★★★★
I placed my order and realized I needed…
I placed my order and realized I needed a different size. Customer service was awesome and was able to correct the size on my order. Quality is great and pjs were extremely cute!
Reply from Zumbamboo2026-07-04
Thank you so much for your lovely feedback! We're really glad we could help update your size in time and that you love the quality and how cute the PJs turned out. It truly means a lot to us!
We hope to see you again soon, your continued support means everything to us
J
Julie F · 2 reviews · Experienced 2026-03-18 ·
★★★★★
I ordered the wrong size or so I…
I ordered the wrong size or so I thought and emailed and was written back very quickly. They handled it great and changed the size. The quality is great and they actually run a little long which is fantastic because my daughter is long. I love thay they have options for religious holidays and just regular patterns. And more than 1 religious option. I will definitely buy again from them.
Reply from Zumbamboo2026-07-04
Thank you so much for your thoughtful review! We're really glad we could assist you quickly with the size update and that everything worked out perfectly. It’s wonderful to hear the fit suits your daughter so well, and that you’re enjoying the quality and our variety of designs, including the holiday options.
Your kind words truly mean a lot to us, and we’re so happy to hear you’ll be shopping with us again. We look forward to serving you next time
M
Mona · 1 review · Experienced 2026-07-02 ·
★★★★★
I received my order sooner than…
I received my order sooner than expected and they are very cute.
My kids love it and the material is soft and comfy
Reply from Zumbamboo2026-07-03
Thank you so much for your lovely feedback
We’re so happy to hear that your order arrived sooner than expected and that your kids love it! It means a lot to us that you’re enjoying the soft and comfy material.
If you ever need anything else or have any questions, feel free to reach out anytime
N
Noela · 4 reviews · Experienced 2026-07-01 ·
★★★★★
assistance above and beyond
Appreciate communication from the store manager who went above and beyond to assist me.
Reply from Zumbamboo2026-07-02
Thank you so much for your kind words
We truly appreciate your recognition, it means a lot to us. We're always happy to go the extra mile to make sure you have the best experience possible.
If you ever need any further assistance, please don’t hesitate to reach out anytime