Terrible Nightmare Experience - Issues Solved with Seamless Installation
Update - The owner/management of Shop Appliances called me directly and "took very seriously" the issues I had dealt with over the past month. I really appreciated that he personally reached out to me not only to listen but also to help me complete the transaction with his guidance and support. I think what happened to me was enlightening to management, and I truly believe things will now change for the better. I changed my rating to 4 stars (instead of 1 star) with the trust that going forward, changes will be made to the way orders are handled and shipped. The installation went seamlessly - guided, I'm sure, with Shop Appliances management help and support to make AM Trucking Company do what they promise. I ordered a washer and dryer on June 3rd.. As of today, July 7th, I have not received my order. "Bill" said that he would be "in charge" of my order - that is where it started. Bill had absolutely NO FOLLOW-through, and he is a manager here. The order arrived to AM trucking and was incomplete. I asked them to not deliver until the order was complete - they scheduled a delivery driver anyway. I sent them back. The missing part arrived - damaged. So far I have received two more of the missing part but never the washer and dryer they have never arrived. TERRIBLE CUSTOMER SERVICE. They use a RIDICULOUS delivery company (AM Trucking) that has no idea what they are doing. Save yourself the STRESS of dealing with either of these companies. I wish I NEVER PLACED AN ORDER with this company it has been a TERRIBLE EXPERIENCE that isn't over yet. I contacted the Better Business Bureau and my Credit Card Company, NO one at this company cares about the customer.