For over 114 years, The Company Store has set the standard for premium bedding, bath essentials, and home décor. Built on a legacy of craftsmanship and the finest materials, our products blend timeless design with everyday comfort. From luxurious sheets and cozy comforters to curated home accents, every piece is thoughtfully crafted to create spaces that feel as good as they look—delivering lasting quality for generations. Explore more at TheCompanyStore.com.
Written by the business, not verified by us.The Company Store (thecompanystore.com) has a 4.0 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Home & Garden and its reputation is good. 73% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the bedding and linens, noting that the fabrics feel wonderfully soft, comfortable, and durable. Shoppers also deeply appreciate the fast shipping and reliable delivery services provided, ensuring items arrive in pristine condition. Some reviewers were not happy with frustrating issues regarding backorders and extended delivery delays that lacked proper communication. Consumers additionally mentioned valid disappointments concerning unexpected shipping fees, return charges, or confusing price discrepancies experienced during sales events. A few buyers felt the fabric quality failed to meet their personal expectations after washing.
Auto-generated from all reviews of this business. For reference only.I ordered the long women’s Turkish terry cloth robe and will be returning it. There were over ten snags already on this robe and the quality was sub par. The stitching was crooked on the hem and overall the feel of the robe was very cheap. Nothing special for 100 dollars.
I placed a large order with The Company Store on 6/8/2026 for $391.35 (Order #52707756). During checkout, I was not prompted to join Comfort Rewards, nor was I shown any notice that I needed to enroll within a short grace period in order for the purchase to qualify for rewards points. I later placed a second order on 7/5/2026, and that was the first time a rewards sign-up prompt appeared. I enrolled then. On 8/27/2026, the same day I am writing this review, I contacted customer service after returning the second order and waiting for the return to process. I asked whether the rewards points from my original 6/8 purchase could be credited as a one-time courtesy, since I had never been prompted to enroll during that purchase. The customer service representative checked with a supervisor, Jennifer, twice on my behalf. Both times, the request was declined, with the explanation that there was only about a one-week grace period. What made the interaction especially disappointing was that even after the customer service representative went back to the supervisor twice, there was still no willingness to consider a reasonable one-time exception. I was not asking for points on a returned purchase or attempting to take advantage of the program. I was asking for a courtesy adjustment on a nearly $400 purchase after explaining that the website had never prompted me to enroll. The supervisor’s decision seemed far more focused on defending the technicality of the policy than on resolving the customer-service problem in front of them. The interaction left me with the impression that preserving the letter of the rewards policy mattered more than retaining goodwill with an actual paying customer. My frustration is not about the return; those points were properly removed. My issue is that a nearly $400 purchase received no rewards credit because I was never presented with the enrollment opportunity, and a supervisor would not make a reasonable one-time exception after the situation was explained. For a loyalty program, that is a remarkably poor way to build customer loyalty, and it certainly makes me less inclined to shop with The Company Store again.
I placed an order. It arrived but was the wrong item in the wrong size. I contacted customer service. They asked me to return the item with a prepaid envelope, but I now have to use my gasoline and my time to return an item that was their mistake. Then they told me that they would waive shipping when I re-ordered. I have nothing for my money and time except another errand to do. I do not believe that their customer service deserves any awards that they claim to have. After the same kind of reply from The Company Store, they still did nothing for me. They blew a bunch of smoke and told me to call them. Why would I do that? My pound of flesh is this review because I'm not interested in a company who treats customers like that with the first purchase. I have always shopped at the Vermont Country Store for my high end pajamas and bedding. Everyone who reads this should too. They have similar items and they know how to treat a new customer to keep them coming back.
Hi. Thank you for sharing your honest feedback. We sincerely apologize that you received the wrong item and size and understand your frustration with having to spend additional time and effort returning an item due to our error. While providing a prepaid return label and waiving the shipping charge on a replacement order is our policy in these circumstances, we understand that this does not fully address the inconvenience of making an additional trip to return the incorrect merchandise. We are truly sorry for the disappointing experience and appreciate you taking the time to share your concerns. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
This company is owned by Home Depot. How can anyone support them?!
Hi. Thank you for sharing your feedback. The Company Store was acquired by The Home Depot in December 2017, which has been a great and growing partnership. Our commitment to customer satisfaction remains unchanged, and we take great pride in providing the same exceptional quality and award-winning service that our customers have come to expect from us for more than 100 years. Should you have any additional questions or concerns, please let us know. We're here to ensure that your experience is positive, and we look forward to serving you again.
Bad experience. Bought two bedspreads. One was so badly packaged the quilt came ripped and they wouldn’t even process a refund without waiting over 48 hours. The other was poor quality. Actually both were poor quality.
Hi. Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had with your bedspreads. We understand how frustrating it must have been to receive an item that arrived damaged and to encounter delays while trying to resolve the issue. We also regret that the quality of both products did not meet your expectations. Your feedback is important and will be shared with our appropriate departments as we continue to review our products and customer experience. We appreciate you bringing these concerns to our attention. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Great quality products, lovely colors and patterns, and excellent customer service! I have several sets of their sheets and duvet covers. On the recent end of season sale, I bought some things, and the next day the price went even lower. I called and asked if I could get the better sale price. I expected them to say no, but figured it couldn't hurt to ask. And they said yes and issued a refund for the difference! Then my order arrived, and I love the Summer sheets and duvet cover!
Hi. Thank you for sharing your wonderful experience! We are delighted to hear that you continue to enjoy the quality, beautiful colors and patterns, and customer service at The Company Store. It is especially rewarding to know that our team was able to honor the lower sale price and provide a refund for the difference. We are also thrilled that you are loving your new Summer sheets and duvet cover. We truly appreciate your continued loyalty and your kind words, and we look forward to helping you find more favorites for years to come.
Terrible Customer Service experience. I purchased their Legends Down Alternative King size mattress topper, and after using it for some time, sent it out to be dry cleaned – per the care instructions – as I wanted it to be refreshed for the summer. The item came back unusable. The dry cleaner is quite reputable and I have never had an issue with them cleaning my bedding. I submitted this information and photos for consideration with regard to the lifetime warranty of this item as I had been instructed to do by two Customer Service agents. The item came back with the filling missing from some of the baffle boxes and overfilled in others. I attempted to shake and fluff the topper to re-distribute the filling, but it would not re-distribute. This topper is no longer able to be used as it is extremely uneven, and now filled with firm lumps of the poly fill. I have no choice but to discard it. I am extremely disappointed as this item received many positive reviews. I paid no attention to where the item was made as it was offered on The Company Store website and they purport to stand behind their products. I asked for either replacement of the item or, at the very least, reimbursement of my $82.50 dry cleaning expense. I was told by both The Company Store Warranty Dept. as well as Corporate Customer Support: "Unfortunately, this mattress topper is not covered under our Lifetime Guarantee because it was not manufactured in the USA." And that I'd have to ask the dry cleaner for reimbursement as Corp. does not believe the item is defective and somehow the dry cleaner is at fault despite following manufacturer instructions. I was offered a 35% discount on a future purchase. I will be making no further purchases, so my compensation for a shoddy, foreign-made product is zero. I am out nearly $300 between the cost of the item and the cleaning. I have purchased a number of items from The Company Store. Never again.
Hi. Thank you for reviewing the Legends Hotel Down Alternative Mattress Topper. We are truly sorry to hear about your experience and understand how disappointing it must have been. We appreciate you taking the time to share such detailed feedback regarding the care, warranty process, and your interactions with our Customer Care team. We regret that the outcome did not meet your expectations and understand your frustration with the condition of the topper after cleaning. Your comments regarding the product, care experience, and warranty process have been shared with the appropriate departments, as feedback like yours is invaluable in helping us evaluate our products and customer experience. We sincerely appreciate your past business and thank you for taking the time to let us know about your experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.
Very pretty sheets and spread. Over 500 dollars and inferior quality. The bed spread and sheets are so thin they are like paper towels and practically transparent. I will not be a repeat customer.
Hi. Thank you for sharing your feedback, and we are very sorry to hear that the sheets and bedspread did not meet your expectations. We understand how disappointing this must be, especially given your experience with the product quality and feel. Our Customer Care Team is happy to assist you with return options and can help resolve this for you quickly. You can reach them by phone, email, SMS, or live chat at your convenience, and they will be glad to support you further.
I'm disappointed in the quality. I thought washing the sheets twice would help with the very crinkly and wrinkled fabric. But it didn't. I have 2 sets of 400ct percale sheet sets from Bed Bath and Beyond and they are wonderful and superior to The company store. I regret my purchase! I liked the selection and good website.
Hi. Thank you for sharing your feedback, and we are very sorry to hear that the sheets did not meet your expectations. We understand how disappointing it is when the fabric feel and wrinkle performance are not what you hoped for, even after washing. We truly appreciate you bringing this to our attention, and our Customer Care Team is happy to assist you with return options and help make this right. You can reach us by phone, email, SMS, or live chat at your convenience, and we will be glad to support you further.
Never shipped my order, when I finally enquired with customer service they told me they no longer had the 4 towels I ordered and would send me 3, no apology. When I didn't want 3 instead of the 4 I paid for, the customer service agent ended the chat on me. Worst customer service I have ever received.
Hi. Thank you for sharing your feedback, and we are truly sorry for the frustration and disappointment you experienced with your order and our service. We understand how upsetting it must have been to not receive the full quantity you originally purchased. At the time of fulfillment, only 3 of the 4 towels were available in stock, and we offered to send the remaining available items so your order could be partially completed. When you let us know you preferred to cancel instead, we processed that request. We sincerely apologize for how this was handled.
Really love the pillows... had no idea how much I needed them until the first night! Great quality !
Hi. Thank you for sharing your experience. We’re so glad to hear you are really loving the pillows and that they made such a difference from the very first night. It’s wonderful to know the quality and comfort are meeting your expectations, and we truly appreciate you taking the time to leave this review.
I received my order in a timely manner and love both the sheets and the bathrobe.
Hi. Thank you for reviewing your order. We are delighted to hear that it arrived in a timely manner and that you are enjoying both the sheets and the bathrobe. It’s wonderful to know they have been a great addition for you. Thank you for taking the time to share your experience!
The order arrived on time - the sheets fit as described - and were comfortable with even just the first wash.
Hi. Thank you for sharing your experience. We’re so glad to hear your order arrived on time and that the sheets fit exactly as described. It’s wonderful that they felt comfortable even after the first wash, and we truly appreciate you taking the time to leave your feedback.
These are the most plush, thick, soft towels I have ever had.
Hi. Thank you for sharing your experience. We’re so glad to hear these are the most plush, thick, and soft towels you have ever had. It’s wonderful to know you are enjoying both the comfort and quality, and we truly appreciate you taking the time to leave your feedback.
So many choices and the quality is amazing. Over the years, I've purchased 3 or 4 comforters, 4 king sheet sets...the colors are fabulous and top notch quality.
Hi. Thank you for sharing your experience. We’re so glad to hear you continue to find so many choices and consistently enjoy the amazing quality across your purchases, from comforters to king sheet sets. It means a lot to know the colors and craftsmanship have remained a favorite over the years, and we truly appreciate your loyalty and thoughtful feedback.
The sheets I ordered are incredible. They’re the most comfortable, cooling, soft, but not too soft sheets I’ve ever owned. I can’t get over how well I sleep on them and I’m so thankful to have found such comfortable sheets. Thank you!
Hi. Thank you for sharing your experience. We’re so glad to hear your sheets are incredible and that you’re enjoying the perfect balance of comfort, softness, and cooling feel. It’s wonderful to know they’re helping you sleep so well, and we truly appreciate you taking the time to share your thoughtful feedback.
Website easy to navigate, loved that they carry 100% cotton pajamas, grateful for sale and coupon code, pajamas fit accurately to size chart, quick shipping, pajamas are soft, cool and comfortable. Well worth it.
Hi. Thank you for sharing your experience. We’re so glad to hear you found the website easy to navigate and appreciated the selection of 100% cotton pajamas along with the sale and coupon savings. It’s wonderful that the fit matched the size chart, shipping was quick, and the pajamas are soft, cool, and comfortable. We truly appreciate you taking the time to share your feedback and are happy to know your experience was well worth it.
I always trust the quality of the products at The Company Store. The mattress pad was no exception. It fit the queen bed perfectly and is very comfortable.
Hi. Thank you for sharing your experience. We’re so glad to hear you trust the quality of our products and that the mattress pad is no exception. It’s wonderful that it fits your queen bed perfectly and adds to your comfort, and we truly appreciate you taking the time to share your feedback.
Lightweight, intricate design, washes easily and always looks good. Love it!
Hi. Thank you for sharing your experience. We’re so glad to hear you love the lightweight feel and intricate design and that it washes easily while always looking great. It’s wonderful to know it continues to meet your expectations, and we truly appreciate you taking the time to share your feedback.
Love the quality of your products and customer service is exceptional.
Hi. Thank you for sharing your experience. We’re so glad to hear you love the quality of our products and have had such a positive experience with our customer service. It means a lot to know both the products and support have met your expectations, and we truly appreciate you taking the time to share your feedback.
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