Terrible SPX
2 orders got stuck in the SPX delivery hub for 10days! For one of the order, the CS promise a voucher compensation to be credited in 24hrs. For those reading, don't trust on this voucher compensation. It will NEVER come even after checking with the CS 3 times in the next 4 days. This is them using this tactic to delay buyers from clicking refund on the order, cuz they quietly hoping the spx will miraclely start delivering the parcel. Once parcel stuck in delivery hub for more than 3 days, its highly lost in the warehouse. The CS and refund agents are just wasting your time to wait for more days. Really a waste of 10 days waiting for 2 parcels that never come, they should have refund after parcel stuck more than 4 days so buyer can get a new order instead of wasting 10days for a parcel that will never come! To add on regarding their supermarket: Bought a product, the product picture put it comes with a free gift. I buy it for that free gift. Product came without the free gift, this is call fake advertising! Talk to the supermarket cs and she give all sort of excuses and reply was slow. Edit: compensation voucher was promised on 7mar, finally received it 6 days later, in between have to pester cs 3 times.