Australia
Bought 2 products only received 1 never received the other and the 1 product was wrong. Received the wrong colour dress they made an excuse slight difference. Actually completely different you would have to be colour blind. They wouldn't refund wanted me to keep it with a 50% discount on next purchase. Why would I purchase anything again if you cant even send through product or the correct one? RISK.
They have an issue with their dispatch area where I believe someone is stealing their products. Heres the issue they don't communicate to the buyer to let them know they have received your order and is processing it or event sending it. 1) Contacted Newfrog via messenger 5 days after the order on 20 May to ask if they received it. 2) They advised it was posted and then I received it 3 days later 28 May. 3) When I received my order I purchased 3 items and they sent 3rd item but it was an EMPTY BOX with NO ORDER. 4) 28 May: I advised New Frog I received an EMPTY BOX. At which I got the we will get back to you. The kept saying so you received the item or not. They couldn't get their head right that they had SENT AN EMPTY BOX. 5) Same day I raised the dispute with PAYPAL 6) which they responded quite quickly we have sent your product please close the dispute. I'm glad i didn't 7) 9 June: Stil no order, It took them 10 days to respond so at that time I escalated the dispute further with PAYPAL. 6) 10 June: The advised they would refund 7) 20 June: NO REFUND: I sent a message that they had not and they said messaged me back with this response: " HELLO LEE, It's break time right now, we'll get back to you as soon as possible!". 8) 2 issues with this company: a) This company needs to learn to honour what they advise. I have a written email stating they would refund and they have not. I have all the messenger responses as a record of history I have the PayPal responses as history. b) The other issue is how you deal with it. This company takes days to respond by days 10 days or more. 9) Heres how this company needs to improve: 1) automated buyer order response advising order received and processing orders 2) advise email when items are sent and how sent. 3) Once a dispute is in request deal with it within 72HOURS I purchase all sorts of products from China regularly. This is the first BAD BAD CHINESE COMPANY I HAVE EVER COME ACROSS IN MY HISTORY OF ONLINE CHINA PURCHASES. THE REVIEWS ARE CORRECT FOR THIS COMPANY THEY ARE BAD SO DO NOT PURCHASE. Since this, I have received 4 items from China from Ali Express and DHGate. NO WHO TO PURCHASE FROM THIS COMPANY IS A RISK