Very impressed
I bought 2 pairs of varifocals. I wanted big frames, as they are in fashion at the moment. I downloaded a facial photo so I could test them. I received much assistance and patience online as I am a bit of a novice when dealing with this kind of thing. When my glasses arrived, I was so impressed with the quality of the frames and glass and wanted so much for them to fit. However, they looked so big on my small face and I received so much negative feedback from friends and family that I emailed Firmoo, and explained that I needed to return them and asked for a refund. I was flabbergasted when they replied and said that I could keep them and they would refund the total amount. The refund was received within 24 hours. I can only speak from my own experience of the service I received from this company for which I was very grateful. I am in the process now of purchasing normal size frames and sunglasses under the 2 for 1 scheme currently being advertised.