Good service before, but serious refund & PayPal issues now
I’m honestly disappointed writing this, because my past experience with DSers was actually good. The tool itself worked well for me, and support used to be responsive. However, over the last month my experience has changed completely. I started a trial and canceled it properly, following DSers’ own instructions. Since then, my refund has been delayed for almost one month, with repeated explanations about internal PayPal issues. Support replies are polite but very repetitive and offer no real resolution — just “we forwarded it to the internal team” over and over again. (template one) What concerns me most is that DSers continues to accept PayPal payments and advertise PayPal as a payment method, while openly admitting they are currently unable to process refunds through PayPal. No alternative solution or compensation was offered during this long delay. I don’t believe this is how customers should be treated, especially when their money is held without service and without a clear refund date. I really hope DSers resolves their payment issues soon, because the product itself has potential. But until this situation is fixed, I would advise new users to be cautious and avoid subscribing until refund processing is fully functional again.