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Ilana k

United States

2 Reviews
6 Reads
1 Useful

2 reviews

Snagged & Bagged

⭐☆☆☆☆

⭐☆☆☆☆ One of the worst online shopping experiences I've had. I placed an order expecting to receive the items I purchased, but instead I received the wrong product. After contacting customer service, the situation only got worse when a second shipment arrived and it was also incorrect. The first item I received raised serious concerns about authenticity, and the second item was completely different from what I ordered. I ordered jeans and received a pair of floral, flowy pants. What is most frustrating is that these were not isolated mistakes. Multiple items were incorrect, which suggests significant issues with quality control and order fulfillment. As the customer, I was left spending my own time documenting errors, contacting support, and arranging returns for products that should never have been shipped to me in the first place. While customer service was polite, the resolution placed the burden on me rather than taking responsibility for repeated fulfillment errors. I have completely lost confidence in this company and would not recommend purchasing from them.

2026-06-13Helpful 1
Own Up

I was hesitant about using a platform…I was wrong

I was hesitant about using a platform like OwnUp at first—I worried I’d be bombarded with calls or pressured into anything. That could not have been further from the truth. William Boyce called literally five seconds after I signed up, and we had such a great conversation. He was honest, kind, and genuinely complimentary in a way that never felt fake. William connected me with a mortgage broker and real estate agent, and he was never pushy—he just made sure I had the right people to talk to. When I spoke with the mortgage broker, I immediately saw that William’s recommendation was spot-on; they were just as fantastic. What really stood out was how easy William was to talk to—it honestly felt like chatting with a friend. This experience completely blew my mind and made me realize that OwnUp is a company that truly values honesty and has amazing connections. I would highly recommend using this platform.

2026-01-17