United Kingdom
Agoda booking complaint 17 Mar stay at B2 Suan Luang Rama 9 Srinakarin 42 Boutique & Budget Hotel. No power no electric no wifi no hot shower no air con very hot and very noisy for major works outside Agoda nor the Hotel accept responsibility Offer reward which cannot be used We lose a Lot of money Our advice Check directly with hotel for guarantee there is no problems. Not agoda They are not communicating essential information to each other Avoid
We booked a hotel in error in Bangkok because Agoda had 2 with similiar names with misleading entries in the description for a 3 night stay. On cancellation they still wanted the full payment for 3 days even though they were informed immediately. Agoda have been contacted numerous times and have refused to reply. Both Agoda and their hotel are being very Unfair and unhelpful to their customers. Clearly keeping your money is more important than customer care to Agoda or their hotels that have unfair cancellation policies. We have requested Agoda to exclude hotels with Unfair cancellation policies and so why would a potential customer want to do so? There is no customer care so avoid