RIP OFF - refund amount/order issues/customer service
This is an update to review posted 7-27. Order (2000149-03604895) placed 7-13 for one item qty of 15. Received two shipment for qty of 7. Remaining qty of 8 showed 2 shipments with FedEx in IL since 7-13. Called customer service (you can read the hassle in that review dated 7-27) and they were supposed to replace the order/lost shipments. This morning received email for refund amount $117.32. Again called customer service (Sdan), gave him order # from refund email and he couldn’t find it. He even read it back. Asked for supervisor, put on hold. He came back that he found the order, they didn’t have product, so refund issued back to credit card. Reviewed refund email received and refund on the email $117.32 isn’t correct. He put me on hold. Came back on the phone indicating $117.32 is the total refund amount. Reviewed with him to calculate $27.40 each (not including tax) x qty 8, he put me on hold. He came back on the phone indicating the refund amount is $117.32. Asked to speak to supervisor, he put me on hold. He came back on the phone refund amount will be $234.64, a 2nd refund. When asked ( he confirmed), my phone call initiated review of refund amount and another refund and that I’ll get another email. I’m not confident with this conversation and anticipate I’ll have to make another call to Walmart. I may be surprised. I’ll have to watch credit card bill. If you read other review dated 7-27, this is totally unacceptable! The time spent on this order, directed I needed to contact FedEx for lost shipments is not acceptable. I paid Walmart and should not have to call FedEx or any of their third parties that they choose! They also want you to use their AI for both online and phone (makes it difficult to not use) and it SUCKS. You get “canned” responses/several times, and doesn’t address the message at all. I would rate “zero” for this review, but that isn’t an option. I WILL NOT BE ORDERING FROM WALMART!!!!