Good service
Ralph was friendly, knowledgeable and quick to respond.
Singapore
Ralph was friendly, knowledgeable and quick to respond.
I had made another repayment plan with the bank for my outstanding loan and it was approved last month. However this month, the bank still deducted from my bank account based on the previous repayment plan but the deduction amount was even higher than the original. I called their hotline for a clarification, but all their operators just kept on pushing me to call their other departments which will "assist" me. No "assistance" was rendered except taking down my number and claiming that their colleague will get back to me.