always us weight discrepancy to charge…
always us weight discrepancy to charge me extremely a lot of money. They claim that my parcel should be 18.72kg instead of the 18kg I booked. The rate for 19kg I should be charge RM30.60, BUT they charge me RM44.11. And when I question them they ask me for the photos of my parcel to twist the main focus of this issue. I didn't even try to argue about the weight difference they claim since the parcel is long gone into customer's hand. I just need an explanation why RM1.50 price difference they charge me RM15 instead.