LYLyca Mobile USA★★★★★
Fault not fixed after 3 weeks
I stopped receiving calls on my lycamobile. Making calls was fine.
I raised a fault on 18 July and was given a ticket number.
I called again on 22 July, they said fault was fixed and ticket was closed.
I said fault not fixed and they raised a new ticket.
I called again on 6 July as I was still not receiving calls. Once again they said fault was fixed and ticket was closed. If fault was fixed surely they would try and call me!!
Poor service.
If anyone at Lyca reads this my latest ticket number is 113355343. I look forward to you fixing it and giving me a call.
2026-08-06
FOFonus★★★★★
Product never worked and no refund
Bought a plan, and downloaded the app. OK to make calls, but no incoming calls. Anyone trying to call me received a voice message "this number is engaged" when it wasn't. Passed to customer service and no resolution even after 10 days.
I asked customer services for a refund, this is their response:
The Fonus Mobile Service is a prepaid service. All purchases of service plans, SIM cards, and related products are final and non-refundable. This includes, but is not limited to, cases of non-usage, partial usage, or dissatisfaction with the service. By purchasing and activating any Fonus product, plans or service, you acknowledge and agree to this no-refund policy.
So no refund even though it never worked for incoming calls.
2026-08-03
