Very disappointing customer service.
Very disappointing customer service. I purchased a Care.com membership simply because I wanted to try the platform and see if it was a good fit for me. Within just a few hours, I realized I didn’t like the service, canceled my membership the same day, and immediately contacted customer support to request a refund. Initially, someone responded and told me they would proceed with my request. I replied with the information they asked for, and after that, communication basically stopped. No follow-up, no clear answer, and no resolution. At this point, I honestly don’t expect to get my money back anymore. I’m leaving this review because I want my experience documented. If a customer cancels within hours of purchasing a service and reaches out immediately, the very least I would expect is clear communication and a proper response from customer support. The lack of follow-up has been extremely frustrating and has left me with a very negative impression of Care.com. Based on my experience, I would not recommend paying for a membership unless you are completely sure you want to keep it.