Never again.
UPDATE: A lens was ordered from UsedPhotoPro (Roberts Camera). They immediately shipped it via UPS 2nd Day air. It was supposed to be delivered on Monday, June 1st. It was not. Instead, UPS lost it (according to UPS). I called Robert's Camera asking them to file a claim to initiate the necessary investigation to locate and move the package. An email from the director of UsedPhotoPro stated that they had filed a claim to initiate the investigation. They had not. Ten hours later, UPS allowed me to initiate the investigation, the next morning it was located and ultimately delivered. The issue wasn't the item, the sale, or even their choice of shipping; it was that once it was shipped, the implied response was that as long as they had their money, EVENTUALLY I might get my lens, and if not, well, give it eight or ten days and they'd see what they could do. When I wrote to the director and called him on his lie regarding filing the claim, he replied by throwing his team under the bus and blamed a time difference between where he was and where his team was. Truth is, they simply didn't bother initiating the claim process. I did, and ultimately THAT was what got the lens found and delivered. The true measure of company is not how well they handle the simple transactions, but how honest they are when things don't work as intended. Misleading customers to placate them is never good business. THIS REVIEW IS UPDATED TO SHOW THE MOST RECENT AND MOST ACCURATE INFORMATION.