Since 1957, Roberts has been the Midwest's premiere source for photo, video and imaging gear. Our great prices, fast shipping and top notch customer service will wow you!
Is Roberts Camera legit?
Roberts Camera (robertscamera.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 17% of negative reviews; 56 of them were added in the last 12 months. Last updated 2026-08-31.
Roberts is an excellent resource for pre-owned photo equipment!
Roberts is an excellent resource for pre-owned cameras and accessories. What impresses me the most is their rating system. What they consider "fair" condition, is rated like new or near mint by everyone else. So, if they rate something as "good" or "excellent", you can be assured that you are getting something that is pretty much flawless. Their prices are fair to competitive. They don't sell junk. So if the price seems higher than others, look close at the condition. Paying a few bucks more with them is well worth it.
UPDATE: A lens was ordered from UsedPhotoPro (Roberts Camera). They immediately shipped it via UPS 2nd Day air. It was supposed to be delivered on Monday, June 1st. It was not. Instead, UPS lost it (according to UPS). I called Robert's Camera asking them to file a claim to initiate the necessary investigation to locate and move the package. An email from the director of UsedPhotoPro stated that they had filed a claim to initiate the investigation. They had not. Ten hours later, UPS allowed me to initiate the investigation, the next morning it was located and ultimately delivered. The issue wasn't the item, the sale, or even their choice of shipping; it was that once it was shipped, the implied response was that as long as they had their money, EVENTUALLY I might get my lens, and if not, well, give it eight or ten days and they'd see what they could do. When I wrote to the director and called him on his lie regarding filing the claim, he replied by throwing his team under the bus and blamed a time difference between where he was and where his team was. Truth is, they simply didn't bother initiating the claim process. I did, and ultimately THAT was what got the lens found and delivered. The true measure of company is not how well they handle the simple transactions, but how honest they are when things don't work as intended. Misleading customers to placate them is never good business. THIS REVIEW IS UPDATED TO SHOW THE MOST RECENT AND MOST ACCURATE INFORMATION.
Reply from Roberts Camera2026-06-06
Hi Mitch - You placed your order the evening of May 29th. Your order left our facility on May 30th and your lens was delivered to you on June 3rd. UPS did not lose the package. It was correctly delivered to the address on your order. If your order is still missing, please reach out to us so that we can work with you. We would appreciate you updating your review since this information is not accurate. Thank you for your time.
Wow! Wonderful customer service. I had a question about the warranty and getting it put in the gift recipient’s name. Bruce replied with No Problem! Took care of it himself and then provided a follow-up email to let me know everything was taken care of! Really, really, really pleasant experience all around. Will definitely order from them again! Top notch!!
Reply from Roberts Camera2026-06-06
Thank you for this great feedback and for shipping with us! We appreciate you!
I ordered a Nikon Z35mm 1.2 lens from Roberts Camera. When I received the lens a few days later, It was packaged very well much better than any other Camera store. The people that work there are great. When ever I call with a question they are just the best. I love doing business with Roberts Camera. You can't go wrong with them, and the Lens is great!!
Reply from Roberts Camera2026-06-06
This review made our day! Thank you for this feedback and for choosing to shop with us. We hope to work with you again soon.
My shipment arrived in record time and it was beautifully packaged. The Westcott fj80 flash I ordered works well with my camera, just as the listing said it would. Satisfied customer!
Reply from Roberts Camera2026-05-18
Thank you for your business and for this wonderful review! We appreciate you and hope you love your new gear!
I had a great experience ordering a camera and accessory on the website. I called the physical store before purchasing and they were very helpful and fast. The camera shipped out the same day of my order which was great and everything was packaged very nicely. I’d do business again with Robert’s Camera.
Reply from Roberts Camera2026-05-18
Thank you for this feedback and for your business James! We hope to work with you again soon!
Robert’s and UsedPhotoPro are Fantastic to Work With.
I literally order and preorder all of camera gear from Robert’s or UsedPhotoPro (Robert’s used department). Their used gear is very well described and well priced. Their new gear ships fast, and they always have a $0 invoice to preorder. When I bought my X100VI, my Sony A7V, and my Sigma 17-40mm f1.8 I preordered through them, and it was very easy.
I am a professional wedding, portrait and event photographer so it’s critical that if I need something, delivery turn around can be fast. They have always been great.
Reply from Roberts Camera2026-05-18
Thank you for this wonderful review! We truly appreciate your business and trust and we hope to work with you again soon!
Customer service. They answered the phone and talked to me like a friend and went above and beyond to help fix my issue even though it was 100% my fault.
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