They have stolen my refund
I previously left a review about how I was owed £100 for a cancelled Eurostar (the tickets cost £170 and I was only refunded £70 from them so I am owed £100). Omio replied telling me to be patient as someone was dealing with it. However, the person emailing me about it (Sanelisiwe) stopped replying to me or updating me and it was only after I mentioned I’d left a review that he replied again telling me it was being passed to another department. This was weeks ago and I have since asked them to provide evidence such as confirmation showing when it was transferred and a case reference number but once again they have ignored this and stopped replying to me, suggesting that it has not been transferred at all. It has now been over a month since Eurostar cancelled the train and I am still owed majority of the refund. Eurostar have also confirmed to me that they have already issued the full refund amount to Omio and that they need to pay it me. I sent this to Omio but they ignored that too. So they are essentially keeping the money Eurostar payed them which I am owed for themselves. I would have been happy to change my original review had they sorted it out like they said they were doing but they haven’t, it’s only got worse. Omio is the worst company I’ve ever come across and I will warn everyone to avoid them at all costs as they steal money from you.