1Outlets.com - a trademark of Simba P/L (UEN: 200716171N) - is one of the Largest Toy, Baby, Pet, IT, mechanical, electrical, medical, utilities Online Shop.
Most reviewers were let down by their experience overall. Consumers frequently complain about extreme delivery delays, completely unfulfilled purchases, and receiving zero helpful communication, dealing instead with frustrating and repetitive automated replies. Many buyers also struggle heavily to secure proper cash refunds, often being pushed to accept unusable store credit that fails to resolve their issues.
Though some shoppers faced severe problems, a small group of reviewers were satisfied with certain positive aspects of the service. These individuals appreciated the website's unique ability to source hard-to-find international items, alongside experiencing secure packaging and clear order confirmation details during successful transactions.
I am giving a 4 star rating in view of the fact that after the refund was processed there was good follow up via call and emails to advise on status i.e. 1outlets Customer Service redeemed themselves.
However I will give 0 stars for the extremely poor response from 1outlets in processing my refund in a timely manner (promised to be in 30 working days) and not replying to my e-mails or initial calls I made to inquire about the status of my refund.
For your info, this is my second bad experience relating to refunds on orders. Why promise 30 days when you cannot deliver at all! Better to change your KPI to 90 days and meet it! In any case it is your call whether to take up my suggestion or to improve!
Very helpful customer service. However, your e-commerce system is not friendly enough and caused so many cancelled orders. Detecting the potential order failures such as billing/delivery address mismatch, before payment will reduce the hassle from reorder/payment, and then waiting for refunds.
After almost 45days (lost count) and numerous calls and emails, I eventually get my USD300+ refund back.
I think their customers team have put in a lot of afford in tracking my money. Thanks to the TEAM.
The problem is the with such a BIG International Firm, as they claimed themselves to be, have such a backward accounting system and using a third party to handle all money transactions.
Make sure they have the item before paying, else, good luck!!
First time buying from 1Outlets. The customer service was great. They would update on the items via email. Only things to improve on is the shipping. Waited about 3 to 4 weeks. Otherwise, all is good. Thank you!
Great customer service! Called to confirm if I had received my item.
Would have given 5stars if delivery had been speedier. Took more than 2 wks after order date before receiving e-mail to inform that item was shipped.
Hi, my 1st purchase was very good and happy.
My 2nd purchase I felt been cheated, as i know i got purchase at least 2box in order to send over to me, when I receive the item is just 1box inside, can someone look into this case!!!
I don't even understand why this online store isn't meeting people's needs & yet they receive payments. I was looking forward to placing my own order- I'm based in South Africa but after reading so many below average ratings, I've decided to stay away.
Moreover, it doesn't seem like they wanna do things better based on the negativity that they're receiving from disappointed, unsatisfied customers.
It's pity coz they've a lot of products that I was interested to purchase.
My purchase did not go through because of some restrictions in my country. Therefore, I asked for a refund. There were hiccups in the process but in the end Simba did honour their refund policy. They made many follow ups later on and I manage to get my refund. Well done support team and thank you so much!
Maria, Singapore
Good day, order of products went all good and the whereabout of the product until it landed in South Africa and that is it.
I think they must keep track of the product till the customer gets the parcel. It took almost two months till I received the parcel with a struggle on to find out where it is.
I order conditioner and shampoo and only received the conditioner.
Just want to know what about my shampoo...are you going to refund me that 2 x shampoo amount or resend the 2 x shampoo it?
If you can let me know, i will appreciate it a lot.
Kind Regards
Rozanne
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