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I wish I could give these scammers zero stars. They have my money, but I never received my orders. No response to multiple emails. No refund in sight, although I spam their email daily demanding a refund. Run! Don’t walk away from 5econds!
5econds 回复2020-07-06
Hi Ocean's Daughter,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Never received my two orders. Tried to send emails. They went into the ether.
5econds 回复2020-07-06
Hi Marilyn,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
I have had Good luck with this company- except for the last few times. even when I purchased insurance, item never arrived. Gear BEST, never bother to notify me items might not arrive by arrival date. I am looking into 6 months.
5econds 回复2020-07-06
Hi John,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Hi Rosie,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Mine is more a comment on the customer service reslonse answers…
Mine is more a comment on the answers to bad reviews, everyone starts with the reviewers name and the says exactly the same. Almost like it's an autofil.
5econds 回复2020-07-06
Hi David,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
3-in1 magnetic cable charger is garbage!! Never worked right out of the package!!! 5econds.co sells trash
5econds 回复2020-07-06
Hi Will,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
I purchased 2-in-1 high pressure washer on May 20. Finally received the product after 7 weeks. When I contact them several times for status update, they always replied that it is in transit even though it has been sitting in "Industrial City, CA" for more than 6 weeks.
The product I receive did not work. It leaked from the side and gave me no more water pressure than typical water hose nozzles. The product is cheaply made, not working the way it is described and it leaks.
This is a TOTAL GARBAGE and it went right to trash can. I am not going to waste my time getting a refund from this company based on experience dealing with them. It is better to lose $34.99 than getting stress dealing with this company.
PLEASE BE CAREFUL, THIS IS A SCAM!
5econds 回复2020-07-06
Hi Michael,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Comment edited on July 10th : I've been emailing the website almost on daily basis since July 1st , no one is replying , and no one will, every single positive review here is fake , I can bet you that.
Comment edited on July 13th , company posted a reply to my complain here , which happens to be the same reply they posted to each complain.
Guess what? Still sending them emails on daily basis , still no response , anyone believing these fake positive reviews is , quite frankly , a moron .
Huge scam , all positive reviews here are affiliate and fake accounts to push the rating up ,easy to spot them , especially with the (installation) part.
Back to my order , ordered 2 wireless earbuds worth 50$ each , received over 4 months later , my continuous requests for a refund were ignored even after it got approved (I have the email) , team communication is a joke , and what's more , I received a completely different earbuds set from what I ordered , and the ones I received were selling for 25$ a pair on Amazon.
No one is replying to my emails with the complaint (of course) and if you're ok with receiving different, cheaper items after 4+ months , then be my guest
5econds 回复2020-07-03
Hi Omar,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Don"t buy the 3 in 1 magnetic chargers they don"t work
The Magnetic chargers i ordered did not work at all and no one has gotten back to me about refunding my money
5econds 回复2020-07-03
Hi Jeremy,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Placed an order over a month ago and still am unable to track it. I will never place an order with thia company again.
5econds 回复2020-07-03
Hi Sujelise,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
I don't want the cheap made looking shoes an I'm asking for my money back an their giving me a hard time on sending them back an the killing part about it I bought 2 pairs. I will never buy any thing from them BAD CUSTOMER SERVICE!!!!!! 🤨
5econds 回复2020-07-03
Hi Maude,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Hi Mark Miller,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately.
Have a nice day,
5econds Inc.
I placed an order on May 7, 2020. It is now July 1, 2020. I haven’t received my order and this company refuses to issue my refund. Please beware. “Alex” is the Chief Happiness Officer, but I promise you that he will do absolutely nothing to ensure your happiness as a customer. This company is not legit and it will bombard your mailbox with spam not associated with anything that you ordered. Each email will be associated with 5econds once you carefully read the details. This company has several different company names, but they are all tied to 5econds and “Alex”. You will get a bogus tracking number that is connected to nothing. This company is based in China. If I could give negative stars I would. I would not purchase anything from this company again. Consumer beware.
5econds 回复2020-07-03
Hi T Byrd,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Product as expected. I actually placed a second order! One wire didn’t work (out of 6) and was quickly replaced.Excellent company to do business with. I am recommending them to my friends!
5econds 回复2020-07-14
Hi Al Bruno,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately.
Have a nice day,
5econds Inc.
I give 5econds 0 stars, I had to give 1 star to get my review started I ordered a Hydro Jet power washer May 18 it is now July 29th and I haven't received my order I've been emailing with Alex Britt numerous times and I get the run a round, I've ask for my money back I keep getting told my order is on it's way and my patience is appreciated. I let he/she know I'm done waiting and I want my money or I'll be taking legal action, then I get a return email saying my patience is appreciated thank you, I just lost $40 I will never order from this place again I believe it's a scam! People beware of 5econds Alex Britt@5econds are dishonest!!!!
5econds 回复2020-07-03
Hi Carolyn,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us at [email protected] with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
It takes a while to receive my package but I'm in love with the products I bought in 5econds. I understand the longer delivery due to Covid 19 and their customer service is responsive and helpful.
Daviesandcooper
5mc2
5RF
Lodge Brothers (Funerals) Ltd