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The product did not help as advertised, in fact it made my foot hurt worse.
5econds 回复2020-07-14
Hi spartanx169x 169of300,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Recent experience was great. The items arrived quickly and as advertised.
Ordering through the web site was easy and quick.
5econds 回复2020-07-14
Hi Dennis DeGraw,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately.
Have a nice day,
5econds Inc.
Hi Mike Goggin,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
Never order from this company. They take your money and you never get your product
5econds 回复2020-07-14
Hi antonio magana,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
The worst ever company that to our surprise it is allowed to trade internationally. They are not even worth a x1 star and should be a negative 10! Bought the headphones, they sent over with box damaged, product itself damaged, scratches, .. all the claims they made in the ads are FALSE. As soon as I requested for return and refund, they back off and kept quite,... promises never carried out, my credit company now is on the case, legal process is next too... DO NOT BUY ANYTHING FROM THEM PLEASE! 5econds.co and 5econds.com are the same!
... got your reply, why don't you ring me then?
or email me! you REPLIED ONCE to my 57emails and more to come from my legal body!, you gave me false promises and NOTHING EVER HAPPENED, please be HONEST to buyers! as this is the best you have WRONGLY advertised your claims are professional INCORRECT AND FALSE!
the refund happened, i'd knew it is going to be in my favour as a customer being let down BIG time by 5econds' Legal proceeding to happen now for their stubborn unfair trading attitude...
5econds 回复2020-07-14
Hi xx,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
I ordered a couple of bras from 5econds and waited patiently for them as I know this is not amazon overnight delivery. When my order arrived one of the bras had a defect. I let Alex know and he told me he would ship me a replacement. It was another month wait but I did receive my replacement and it was perfect. Thank you for your great service.
5econds 回复2020-07-14
Hi Valegro,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately.
Have a nice day,
5econds Inc.
This is a scam. They invoice you but do do not ship The goods nor refund
5econds 回复2020-07-11
Hi Natacha,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
This company advertises nice things in pictures. Once you order the items take 2 months to arrive to you because they are being shipped directly from China. Quality is horrible. Very cheap materials used.
I ordered 2 pairs of 'bunion correcting sandals' in May 2020, I didn't receive them until July 2020 after contacting the company regarding my order.
Once I received the items, I quickly realized the cheapness of the materials used to make this product (they appeared like items you buy in the 99 cent store yet I paid way more than that).
I decided to try the sandals on and immediately felt discomfort. The thong on the sandal rubbed very hard against my toes leaving them red and my bunion was hurting from walking less than 5 minutes in them.
I emailed the company regarding the quality of the sandal and the pain I was experiencing. I asked for help in obtaining a refund. I got an email stating they could give me 25% discount on my next order!
I continued receiving several emails asking me how satisfied I was with the product and service. I stated I was not happy at all. They said they could exchange the product ONLY if there was a manufacturers defect or if they sent me the wrong size. Why would I exchange the product when it hurts to walk in it!?
Anyway, I would give them zero stars but it not possible. DO NOT SPEND YOUR MONEY ON ANY PRODUCTS THIS COMPANY OFFERS. They are a scam out to steal people's hard earned money.
I ordered 3-IN-1 MAGNETIC CABLE CHARGER - MICROUSB TYPE C LIGHTNING CORD FAST ADAPTER black type C 3.3 cable length and was sent I-phone plug. I contacted them and instead of sending type c they sent me mirco usb. I contacted them again & they refuse to send the correct plug & they said that they already sent me the item. I am still missing type c. Now I have two iPhone plugs and two mirco usb plugs that dont work for my galaxy Samsung s9....
5econds 回复2020-07-11
Hi Raquel,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
ordered lots of cool stuff... got one wrong piece and when i sent a exchange request alex and the team made it quick and painless.
you know, like it’s supposed to be! i’ll be back for sure!!
5econds 回复2020-07-14
Hi Uber Goober,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately.
Have a nice day,
5econds Inc.
Ordered sandals on 6/5/20, as of 7/9/20 I have received nothing AND no communication from 2 emails sent. Their tracking information had it in La Puente, CA on 6/8/20...I live in CA & I still haven’t received them!! Wish I had read these reviews BEFORE I ordered!
5econds 回复2020-07-11
Hi Jeanette,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
If I could give this company zero Stars I definitely would!!! This company is a fraud and a scam! I ordered a $75 dog bed months ago and have never received it. I got in touch with Alex from 5econds and heard nothing but lies and deceit. They even gave me a fake invalid tracking number!
5econds 回复2020-07-11
Hi Cheryl,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
I dont know if this is even a real company. Alex answers in the middle of the night and they give fake tracking numbers they are bogus they take your money and they do not send your product it is a disgusting way to do business they are a farce
5econds 回复2020-07-09
Hi BN,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Hi Get Fit,
Thank you so much for the feedback, we really appreciate it. We are always put extra effort to improve our service and ensure every customer has a great shopping experience with us so it means a lot to us seeing your review.
If you need any help kindly feel free to drop us a reply. Our support team will be happy to get to you immediately.
Have a nice day,
5econds Inc.
Not worth it just but it from Amazon 2 for 2 times less the price …
Overpriced items I found the same thing on Amazon and it was from the real company they didn't even make they bought it from someone else plus it was 23.00 dollars for one but on Amazon u can get 2 for thirteen dollars and the one I got from them only work when it wants to like it has job hours it won't even charge now yet the one I got from Amazon still works on I suggest that u don't even buy it from them just get it from Amazon I waited for 3 and a half weeks for them to get it to me and when I got it from Amazon 2 weeks later it still came before them not worth it don't buy form them when u can get it from Amazon 2 for 2 times less the price
5econds 回复2020-07-09
Hi David,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Be absolutely sure before placing orders with 5econds.com
Be absolutely sure before doing business with 5econds. Their order cancelation/refund policy is absurd. They will keep 30% of the total order amount if you cancel an order. And it doesn't matter if the order hasn't been shipped let alone even processed yet.
I placed an order with 5econds at 11pm on July 3rd and canceled it at 9am on July 4th. After requesting the cancelation I received an email from "Alex" letting me know that they will be keeping 30% of my money for "processing fees".
So again be absolutely sure before ordering. I, myself will NOT be doing any business with this company in the future.
5econds 回复2020-07-11
Hi Steve,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Hi Simon,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
All items cheap Chinese knock offs! Long delivery!
All orders take 3 months to get. So far all items I've ordered from in game phone apps advertisements, and they ALL are half the quality of the item in the advertisements. I got the vegetable peelers, and they were half the size of the ones in the ad, I got the magnetic phone chargers and the ad shows the phones held up into the air by the cords. Well the magnets are impossibly weak to do that. I currently keep seeing ads for 80% off these remote control toys, but this time did my research, and they ARE NOT the same ones in the advertisements. All of 5seconds products are cheap Chinese knock offs no better than wish, and takes months to recieve.
5econds 回复2020-07-11
Hi Andy,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Hi Bryan,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
I made an online purchase from 5econds.com on 3 March 2020 and 4 months on (currently in July) I still have NOT received my item. I communicated with somebody called Alex Britt on (alex at 5econds dot com) requesting a full refund but am no longer receiving any replies.
During my communications the various tracking numbers she provided were unrecognisable or did not exist by any tracking company. When I requested a refund or to dispatch the item again to an alternative address I provided, she asked me to make a second online purchase initially at full price and then she would return 50% of the cost. I was shocked and asked her point blank if this was a scam, why would I have to part with more money in order to finally receive my purchase?
I wish I had checked Trustpilot before using this company but hopefully this review might help other customers.
REPLY TO 5Econds:-
1. I have reached out to you 5econds but you are not replying to my emails.
2. I made a purchase a month before the travel restrictions (due to pandemic) and although I have received purchases from Amazon, DHL etc. in the same timeframe without fail, it is 5Econds who have failed to deliver and proved to be such poor communicators.
3. I have asked for a refund repeatedly. I don’t trust their false promise anymore, 5Econds please just return my money back to me.
5econds 回复2020-07-09
Hi SFP,
I'm really sorry to hear about your experience. We only ever want our customers to have the best shopping experience with us. We always work hard to resolve any issues you may experience, so this definitely doesn't sound right.
When you have a chance can you please reach out to us with your order information so I can investigate what's happened, and hopefully turn your experience with us around as soon as possible.
Depending on the region/area some of our sellers have had delays in deliveries that are really difficult to avoid totally due to the current circumstances with the global pandemic.
Thank you,
5econds Inc.
Daviesandcooper
5mc2
5RF
Lodge Brothers (Funerals) Ltd