Hi Zubin! We would love to take hear more about your experience and what you are looking for and how we can help. Our starter plan is $19/mo and includes full call forwarding and sms services as well as analytics.
Hi Zubin, thank you for sharing your experience. We understand how unexpected charges can feel frustrating, and we’d like to provide some clarification.
Features such as call transcription and Enhanced Caller ID are optional add-ons that are manually enabled or disabled in your account dashboard. When activated, they are billed monthly based on usage. We always aim to make billing details visible within the account portal, and include them in the terms when activating an add-on, but we understand that it’s not ideal if something feels unexpected.
It looks like you were able to speak to our support team and they were able to explain everything. We wish you success in your business!
Hi Jean-Francois, we are so sorry to hear this. It looks like you had a successful conversation with support and responded via email to us that everything was working great and thanked them for their help just a few days ago. Please let us know if there are any further issues by contacting us at [email protected]. We did check your account and everything looks like its working properly on our end.
Hi Robert, we are so sorry to hear that you are having issues with your phone. After speaking with our support team it looks like they reached out to let you know there was an issue with your cell phone provider on 1/31 and preemptively went into your account to adjust some settings and see if they could solve the problem. Unfortunately, even when we called your direct cell phone line from an outside personal line it was still going straight to your voicemail. Our team has reached out several times via email and phone to help over the last week. Please email us at [email protected] so they can help troubleshoot this with your cell phone provider.
Hi Faheem, we’re so sorry to hear this has been a frustrating experience. After reviewing your account, it looks like the texting issue is related to the federally required SMS verification process. Our team explained that the initial submission didn’t match your EIN, and the resubmission included a website that returned an error. These details were shared by our support team along with the next steps needed to get approved.
We’d still love to help get everything sorted — just reach back out to us at [email protected] whenever you're ready. We’re here for you and happy to assist.
Thank you so much for your wonderful review and feedback Michael and Selena! We love that we can support your business from grassroots to scale. Thank you for trusting us with your business communication needs :)