Ali Grace Hair Provides Thousands of Hairstyles for Human Hair Wigs, Hair Bundles, Closure& Frontal, Transparent & Hd Lace. Accept Wholesaele , Customize Order, Drop Shipping Etc. 4-7 Working Days Worldwide Free and Fast Shipping, 30 Days Buyer Protection Human Hair Wigs Hair With Closure Ombre Hair Closure&Frontal
They had an image of a thick/full 13 x 4 Transparent Lace Deep Wave Wig and I got a very thin wig.
Clearly false advertising but they want to say it’s just a model. Naturally it’s just a model, however if use a picture showing the wig being full, I’m expecting the wig to be full when I purchase it.
I paid $182.19 and they want to pay me $15.00 as compensation for being lied to.
Oh yah, the picture they had used has now been removed. Fraudulent behaviour. I’m surprised they have some good reviews.
Unsure how to respond to your message below, thus I’m adding on to this one.
You have insistently tried to put the blame on me. You have said that I should have contacted you if I didn’t know what to buy instead of taking accountability for your false advertisement.
You said the hair I purchased was 180% density and if I wanted it thicker, I should have contacted you.
How about you don’t put pictures up that do not match your hair? And saying 180% density is a stretch. You have seen the pictures of what you sent me. It is basically a ponytail. You have scammed me. You know it was false advertising because you have even changed the pictures now. I still have the picture of what I thought I was getting.
You have refused to give me a full refund and have refused to pay me at least $55.00. This is not even half of what I paid.
You keep deflecting and not taking accountability. I would rather you just give me the full refund.
It’s a shame I can’t put the pictures of what I ordered and what you sent to me on this platform. I’ll have to do that on the others.
31/07/2024.
This company has refused to issue a refund for me without deleting my review.
Now I understand why they have so many good reviews. It’s obviously because they make customers delete their reviews.
I have advised that if they issue a refund, I will gladly edit my review to show that we have come to a resolution but they keep saying no. Delete it or write a good review.
Fraudulent company. Take no responsibility for their actions. Require customers to lie/delete honest reviews instead of holding themselves accountable.
They keep ignoring what I am saying and saying the same things. Going around in circles so they don’t take accountability for being fraudulent.
I advise caution to everyone who purchases anything with them. I would advise no one buys anything. My experience doesn’t have to be your experience. Please be very careful of being scammed and being coerced into writing good reviews.
Aligracehair 回复2024-07-29
Dear customer, thank you very much for your purchase.
We contacted you as soon as possible and handled your feedback for you. Regarding the display of the product page, I think you have some misunderstandings. You can contact us at any time for specific details and we will reply to you one by one. Finally, we have been actively providing you with solutions and hope to help you deal with it as soon as possible. Thank you for your cooperation.
The best in the market, the wig is beautiful with the gifts. I buy 6 Times in aligrace hair , the wig have a very good quality and you can use the same during many years
Aligracehair 回复2024-07-27
Dear Sely Diakité, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
my go to for wigs! i’ve already ordered 3 wigs from here. great and fast communication from seller when they realised they had stock issues, fast delivery despite stock issues, and hair came as described! just bleached the wig and experienced minimal shedding. the wig also maintained its curls well. will continue to buy from here :)
Aligracehair 回复2024-07-12
Dear Shalewa Olayiwola, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
Good quality hair, they never had a both of my lengths in stock however they updated me soon as and gave me a 13x6 for the same price which I appreciate.
Aligracehair 回复2024-07-11
Dear Shen-teh , we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
hair is amazing, love how soft and curly it is. thanks!! also the gifts are cute!!
Aligracehair 回复2024-07-08
Dear Nluvv, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
The hair is so soft and the packaging, gifts are so nice. I love them. I will purchase again soon.
Aligracehair 回复2024-06-19
Dear bertha neps, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
I love the packaging box and the hair is soft and love all that comes with the hair in the box such as eyelashes, a cute brush wig cap and band to tie it down. Can’t wait to wear it for the full experience
Aligracehair 回复2024-06-11
Dear Samantha Cole, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
Absolutely loved the hair, very soft and the box with the hair.. very thoughtful. Thankyou for the goodies
Aligracehair 回复2024-06-04
Dear Cynthia Buque, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
The wig came as described I did have one concern but the company was very nice at fixing my concern. Customer service is excellent!! This is not my first wig from this company my experience has always been good.
Aligracehair 回复2024-03-21
Dear DW, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
Shipping was fast and hair quality is great. I can’t wait to have it installed!!
Aligracehair 回复2024-03-14
Dear Tia Smith, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
I love buying my hair extensions here. Never been disappointed.
I also always dye my hair as I don't like it when it's black. The coloring doesn't bother the hair and it's still in top condition.
Aligracehair 回复2024-03-05
Dear Naïka Moser, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
The hair color of the product you purchased is natural and is the best-selling color. If there are additional requirements, we can customize them for you. If you have any questions about the product, please feel free to contact us.
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
They kept in touch with me and provided quick service. Will buy again from them
Aligracehair 回复2024-02-08
Dear Rachel we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
The original wig I ordered had to be customized, but I did not have the time to wait. I was offered an alternative, which was great. The shipment was fast, and the sellers responded quickly to all inquiries. The customer service was great, and I am pleased with my purchase and experience.
Aligracehair 回复2024-02-06
Dear Lady E, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Due to the upcoming Chinese Spring Festival, some product sizes are out of stock and require temporary customization. I'm sorry for any inconvenience caused.
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
great customer service the wig is very soft nd u can tell it’s actually human hair as advertise i will most definitely be buying from here again
Aligracehair 回复2024-01-25
Dear La’India Mitchell, we truly appreciate you taking time to leave this review! Thank you for sharing your shopping experience and support .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
didn’t receive my product and they are being so unhelpful: keep asking me the exact same questions on several ocassions and are not even suggesting any form of solution.
Aligracehair 回复2024-01-09
Dear, we are saddened to see your review. Regarding your order, I need to explain a few points to you.
Firstly, your package has been successfully delivered to the recipient's address. I have also sent you the proof of delivery for the package and a photo of the delivery to your doorstep, and confirmed that the delivery address is correctwith you . Secondly, when you contact us as soon as possible to provide feedback that you have not received the package, we firstly handle it for you. And have contacted DHL multiple times to verify your delivery status, and the investigation results have been notified to you as soon as possible. At the same time,I also suggest you how to hand it but so sad . You did not cooperate with us to handle it, insisted on not receiving the package, left a review, and submitted a chargeback. After one month of handling the incident, this review was left again. We have explained to you multiple times and provided evidence.
If you have any questions, please feel free to contact us at any time. Thank you for your understanding.
***DO NOT TRUST OR PATRONISE THIS COMPANY***
TLDR: I got awful, smelly, cheap dolly like hair, asked for a refund - back and forth for 1 week and offered $25 despite paying $255.68 and treated with the utmost disrespect and contempt.
*******
This has been a nightmare experience from the beginning. I ordered this hair on the 26/10/23, I had to download a strange app which didn’t update any of my tracking details, I had to contact customer service repeatedly just to receive an update and get my delivery.
When the hair arrived it SMELLED - badly, when I washed it still smelled. It SHEDDED CONSTANTLY and just felt like cheap plastic rubbish if I am honest. I combed, brushed and conditioned it and it just got worse.
I notified customer service with photographical evidence on the 19/11/23. THEY TOLD ME TO SEND THE BRUSHES AND COMBS THAT I USED and that they would be performing a ‘hair test’ at their factory - after sending pictures of my brushes and combs they told me they only sell ‘perfect real hair’ even after I showed them photos of the spoilt hair and I did not even receive the results of this so called ‘hair test’.
Overall, customer service was incredibly, UNREASONABLE, PATHETIC and RUDE.
I PAID $255.68 FOR THIS HAIR AND TOLD I WOULD RECEIVE A $25 REFUND (yes, insulting). I have now requested to be put in touch with the manager because this is appalling.
Lastly, word of advice - support real black owned stores instead - this is not worth the hassle and I was being treated like some fraudulent, desperate, scammer despite asking for a FULL refund for a faulty product like any regular person - I tried to reason at first but they clearly don’t care about their clients or our demographic despite plastering our images all over their stores - Rubbish.
Aligracehair 回复2023-12-01
Dear Simi, we truly appreciate you taking time to leave this review!
Regarding your feedback, we need to explain a few points to you. About logistics updates, we usually track the package 1-2 days after it is successfully shipped. And we usually firstly sent email to customers when the package arrive in the destination country.When you contacted us to inquire about logistics updates, the package was in normal operation. And reply to you as soon as possible.
Regarding the issue of hair smell, when you open the package, if there is a slight smell. This is a normal phenomenon. After normal hair cleaning and natural air drying, the smell can be eliminated. The last and most important point is about how to comb hair , please use a wide comb or your fingers to comb hair
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
Beautiful hair,it is very soft with less shredding.❤️
Aligracehair 回复2023-09-22
Dear Rose, we truly appreciate you taking time to leave this review! A small amount of hair loss is a normal phenomenon, please use a wide comb or your fingers to comb hair .
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future.
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
Potential Fraud, BEWARE! I purchased a regular order from Ali…
I purchased a regular order from Ali Grace. When I tried to track the status, it requires you to download an app and then go on a wild goose chase downloading more apps and inputting more personal information. Then I received an email telling me because its customized, it will take longer, but I didn't customize anything!
I've emailed them, I've messaged them on their online chat box, and to date, have received no response and no package. Not sure if this fraud, so BEWARE!! I'm reporting this to my bank.
Aligracehair 回复2023-10-17
Dear, We are really sorry to make you any inconvenience.If you have any questions about products ,for example : shipping time and track your logistics and so on , can firstlly contact us . We will firstly send you latest update . About your customize order , because this hair product you purchased are very popular -out of stock ,so need our factory to make for you .We will arrange to ship out firstly . Thank you for your understanding and support .
Dear,Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences.We look forward to working with you again in the future!
I like the company. I've purchased from here before. I think they should make you aware that an item is not in stock before you pay & place your order, not two days later.
Aligracehair 回复2023-08-14
Dear Mo-Mo, we truly appreciate you taking time to leave this review!
Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future. About your feedback , really so sorry for inconvenience . Because there are many orders waiting to send out every day , so our warehourse sometimes can not ship out in time . Please understand .We will arrange to ship ASAP in the future .Thank you for support again .
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
Dear Miss Edwards, thank you for your good feedback . Aligrace Hair aims to provide our customers with quality wigs and memorable shopping experiences. It's our honor to have your constant support! We will keep offering quality wigs and good services for you in the future. we look forward to working with you again in the future!
Any problem, pls contact the aftersale service for assistance, our email is [email protected].
Love you
Aligrace Hair Team
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