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Hello Kevin, Thank you for sharing your feedback with AmericanTrucks. We are sorry to hear that you did not get the help or assistance that you were looking for when you contacted us. We would like to see if we can assist you, but we were unable to locate an order with the information shared in your review. If you could send your order information and your concerns to [email protected] we will review your comments. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Stephen, Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that you received your running boards and there was some damage to the running boards. We work hard to have order shipped quickly and safely to our customers and we fell short of our goal and more importantly, your expectations with your order. We would like to review your order to see if we can assist you, but we were unable to locate an order with the information shared in your review. If you could kindly e-mail your order information to [email protected] and please add a copy of this review for context. Once we receive this email we will look into this situation for you. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Sean, Thank you for your recent order and for taking the time to share your feedback with AmericanTrucks. We do apologize for the delays in receiving the Diode Dynamics Cool White and Amber LED Front Turn Signal Light Bulbs. W We reviewed your order and your frustration is understandable. We show that the turn signal bulbs were prepared and shipped on 5/11/2026. We checked the tracking information on USPS, and we do see that it was in transit for multiple days, all around Michigan. We are happy that you received your item on 5/22/2026. Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 8/31/2026. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Andrew, Thank you for taking the time to share your feedback with AmericanTrucks. We are sorry to hear that you were not satisfied with the delivery timeline for the Fine Line Braided Stainless Complete Brake Hose kit that you recently ordered. Yes, we do offer free 2-3 days shipping on most of the products we offer on our site. It does state on our website : Free 2-3 Day Delivery on most items, see Product Page for details. Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States. Truck freight and oversize charges still apply unless otherwise noted, and can only be shipped to the lower 48 States. Tires, Wheel and Tire Kits, and certain large items do not qualify for free shipping. We note to please check the product page for details because there are some items that it may take additional time for the items to ship. We reviewed the website for the brake lines, and for example, if we placed an order for them today, to the right of the photo it shares that these are in stock and they should be delivered between Wed, Jun 03 - Mon, Jun 08. These ship directly from the manufacturer, and some items they ask for additional time to prepare and ship the orders. We do try to have this information noted on the applicable items. We reviewed your order and we do show that you placed your order on 5/6/2026 and the "get it by date" was noted as 5/13-5/16. We show they shipped on 5/13 and they were delivered on 5/15/2026. We do show that you called in and spoke with one of our Managers and they shared this information with you. They also issued you a credit to your AmericanTrucks account for the frustration this situation caused you. If you elect not to use this credit, it will expire on 11/30/2026. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you. Amy

Hello Cris, Thank you for taking the time to share your feedback with AmericanTrucks. We are disappointed to hear that the fender flares you purchased did not fit and we shared that they would. We would like to review your order and see how we can assist you with this order, but we were unable to locate an order with the information shared in your review. If you could email your order information and a copy of this review, for context, to [email protected], we will review your order and see how we can make this right for you. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy