Turn5

Hello Jeffrey, Thank you for your recent order and for taking a moment to share your experience with AmericanTrucks. We were disappointed to hear that the Ranch Hand Summit Series Bullnose Front Bumper ( Open Box) that you ordered did not come with the hardware, and our description failed to share this information when we posted it on our site. We understand and apologize for the frustration and inconvenience that this situation has caused you. We do work hard to make sure that when we list an item for sale as an open box item, that we include all of the necessary information so that will know what to expect when you receive the item. After reviewing your concerns, we fell short of our goal and more importantly, your expectations with this order. We have a few options we would like to offer you and see how you would like to proceed. I did note this information on your order so the representative you speak with will be able to assist you. Option 1: We can set up a full return and issue you a refund back to your original payment method. Option 2: We can offer you an appeasement to keep the item as is. The appeasement offered for this order would be $590 back in store credit. Option 3: You can keep the item as is and we can issue you $295 back to your original payment method. Jeffrey, we do apologize for this situation, and we would like to see how we can resolve this for you. If you would like to proceed with one of the options noted above, please send an email to [email protected] and kindly include which option you would like to select and please also share your order information in the email. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Linda and Dale, Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order. We reviewed your order and we show on 5/3/2026, an order was placed online for the following items: T566402 -Truck Bed Side Rail Cover; Passenger Side (04-05 F-150 w/ 6-1/2-Foot Bed) T566402-Truck Bed Side Rail Cover; Passenger Side (04-05 F-150 w/ 6-1/2-Foot Bed) We were unable to locate an order for the driver side rail. If this order was placed under a different email address, please send us the order information to [email protected] and we will be happy to review this order. For returns, if the item was damaged or the wrong item was shipped, we will pay for the return label. If the customer ordered the incorrect item, or they no longer need the item, we can offer them the option to purchase their own return labels or purchase discounted return labels from us. We show that you elected to purchase the discounted labels. The cost of the label is deducted from the cost of them item when they are returned. We show that your refund was completed on 5/11/2026. If you have any questions or concerns please contact us and we will be happy to assist you. Thank you, Amy