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Hello JIm, Thank you for taking the time to share your comments with AmericanTrucks. We are sorry to hear that you experienced issues while submitting your order. We were unable to locate/confirm an order with the information shared in your review. If you could email your order information to [email protected] and kindly add a copy of this review for context. Once we receive this information we will be happy to review your experience and how we can assist you. Thank you, Amy

Hello Keenan, Thank you for taking the time to share your feedback with AmericanTrucks. We do apologize for the issues that you experienced with your purchase for the FOX Performance Series 2.0 Rear IFP Shock for 0 to 1-Inch Lift (17-26 4WD F-250 Super Duty) that you ordered in April. We reviewed your order and we do apologize, when you called in to set up a return for the original shocks that you ordered, the Sales Representative you spoke with incorrectly set this up as a replacement and not a refund or exchange for a different item. So the replacement shocks were also shipped to your old address. The representative should have confirmed the address and they should have set this up correctly. We do apologize for the time that you had to spend to get a resolution for this issue. We do see that you were refunded for the replacement shocks on 6/3. This refund was issued back to your Original Payment Method. Due to this situation, we issued a credit to your AmericanTrucks account. This credit can be used on a future order and is valid until 9/30/2026. If you have any questions or concerns, please contact us and we will be happy to assist you. We do appreciate your patience while we reviewed your order. Thank you, Amy

Hello Antonio, Thank you for taking the time to share your feedback and your experience with us. We do apologize that the incorrect item was shipped. We do work hard to get orders shipped quickly and correctly to our customers, and we fell short of our goal and more importantly your expectations with your order. We would like to review your order and see if we can resolve this issue for you, but we were unable to locate an order with the information shared in your review. If you could send your order information and a copy of this review to [email protected]. Once we receive this information, we will review your order. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Philip, Thank you for your recent order and for taking the time to share your feedback with us regarding the AmericanTrucks website. We are sorry to hear that you found our website a little confusing when viewing the items for your Ford F-150. We do value the feedback that we receive from our customers as your comments help us to make improvements to the products and services we offer to our customers. We do see that you recently purchased the OE Style Headlight, Chrome Housing with Clear Lens, Driver Side. We see that you contacted us as the item you received was damaged when it was delivered. We do apologize for this frustration and the inconvenience this situation may have caused you. If you are looking for a specific item or if you have questions, please contact our Sales Team. They will be happy to help you in locating the the product that you are looking for. We do try to have the information on our website clear so that our customers are aware of what they should expect when it is received. If there is a specific item you feel we could make the page clearer, please send this information to [email protected] and we will be happy to review the information and see how we can make it easier and clearer for our customers. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy