Turn5

你好Rob， 感谢你的订单并抽出时间与我们AmericanTrucks分享反馈。很抱歉听到你安装商品时遇到问题。 我们尝试查看你的订单，但无法根据你评论中的信息确认。 如能将订单信息发送至[email protected]，并附上评论副本。收到邮件后，我们将查看能否协助安装。 如有任何疑问，请联系我们，我们将很乐意协助你。 谢谢， Amy

你好Kenneth和Jessica， 感谢你抽出时间就退款机械师费用和3年保护计划的请求向我们AmericanTrucks反馈，该计划是你2025年12月购买的BBK 1 3/4 Inch Shorty Headers的配套服务。 很抱歉你收到的商品有缺陷。该商品享有一年制造商保修，可覆盖材料或制造缺陷。我们也显示你购买了该商品的3年Protection Plan。我们联系保修公司，他们表示未收到此订单的理赔申请。你最初联系我们时表示因拆卸额外人工费用不愿设置退货/换货。但由于商品有缺陷且享有一年保修，我们本应为你设置退货和换货。 查看订单时，我们显示一位主管曾联系你并留言确认我们不报销人工费用。留言中提供了电话号码，如你想进一步沟通可回电，但未收到回电。 我们已提交申请退还该商品的Protection Plan费用。此退款将退回原支付方式。 如有其他疑问，请联系我们的Customer Service，他们将很乐意协助你。 谢谢， Amy

你好NIck， 感谢你抽出时间就Bilstein Shocks订单向我们AmericanTrucks反馈。很遗憾听到你收到的shocks有漏油问题。 我们显示你已设置退货，正在安排换货发出。对此情况造成的不便我们深表歉意。换货发出后，你将收到包含物流信息的邮件，也可通过我们的customer portal查看物流。 我理解你对再次下单的顾虑，但鉴于此情况造成的不便，我们已向你的AmericanTrucks账户发放credit。此credit可用于未来订单，有效期至9/30/2026。 如有任何疑问，请联系我们，我们将很乐意协助你。 谢谢， Amy

你好 Andrew， 感谢你抽出时间向 AmericanTrucks 反馈。很抱歉听到 N-Fab ProNerf Side Step Bars 不适合你的车辆。我们显示这款应该适配 2026 Sierra 2500 CrewCab。 我不确定为何有代表告知这是 open box 商品，因为这些是从我们合作伙伴处直接发货给你的，并非从我们的仓库发出。如果你被错误告知这是我们从仓库发出的 open box 商品，我深表歉意。 我们看到你已成功安排退货，预计昨天 6/22/2026 安排取件。 如果你有任何问题或疑虑，或想与我们的销售团队沟通以协助你选择适合你车辆的 side step bars，请联系我们，我们将很乐意为你提供帮助。 谢谢， Amy

Hello Tray, Thank you for taking the time to share your feedback with AmericanTrucks regarding your recent order for Rough Country Brake Caliper Covers; Red; Front and Rear. We reviewed your order, and we apologize for the issues that you experienced with the caliper covers. We are in the process of review the product page and confirm we have the correct fitment information on our site. We do work hard to make sure we have all the necessary information on our page, and we can understand your frustration with this experience. We show that you were able to speak with our representatives, and they refunded you the cost of the installing and uninstalling of your wheels. The refund was issued back to your original payment method. Tray, due to this situation, we issued a credit to your AmericanTrucks account, This credit can be used on a future order and is valid until 9/30/2026. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello, Thank you for sharing your honest feedback with AmericanTrucks. We completely understand your thoughts on the limited selection for gas caps, covers, and doors. We are always working to expand the items that we have to offer our customers. We do value the feedback and comments that we receive from our customers as your comments help us make improvements to the products and services we offer to our customers. Regarding the price, we strive to provide the highest quality materials and craftsmanship, which is reflected in our rates. We do offer a price match for specific items on our website. If you find an item that you are interested in and we have the item on our site, please reach out to our Sales Team and they can review the link for the item and confirm if we can accept the pricematch. Please note, we do not offer price match on sites such as: eBay Craigslist Facebook Marketplace Any other auction style site If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy