We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly.
Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
I have purchased from Ask&Embla five orders total so far. Each purchase I have made has arrived with impeccable timing and great care to packaging. All of the orders that I’ve made I’ve purchased in both gold and silver, and can stand to the test that each finish has held up over the years. Ask&Embla are my go to company for beautiful jewelry that can be worn as a special occasion or as I wear it, every day. I love this company and will continue to support them for many years to come.
Ask & Embla 回复2025-06-26
Thank you so much for your unwavering support, Frankie!
It truly means the world to us to hear that our pieces have stood the test of time and become part of your everyday style🖤
I really love the design of the jewelry I bought (earring stack and cuffs). Unfortunately, the closure wasn’t secure after a while, and I lost one earring not long after receiving them because of it. The gold finish also faded to silver quite quickly (even when I remove them with showering and sleeping everynight).
At the time, I contacted customer service and was helped in a kind and professional way. I appreciated that and even removed my negative review because of how well the issue was handled.
However, the same thing has happened again. I lost 3 more earrings because the closure failed. I emailed the company again, but this time I haven’t received any response.
It’s disappointing, especially since I gave the brand a second chance. The designs are lovely, but if the same problem keeps happening and there’s no follow-up, it’s hard to trust the quality or the service.
Ask & Embla 回复2025-06-25
Hi Tirza,
Thank you so much for following up — we're really sorry to hear about your experience.
We looked into our main inbox and, unfortunately, it appears your email from June 3rd didn’t reach us as it may have been sent to the wrong address. We're glad you reached out again, and we completely understand your frustration.
Please rest assured that your feedback isn’t taken lightly. Our customer service team regularly shares insights with our product development team, and improvements are ongoing. While these changes take time, we’re committed to refining both the quality of our pieces and the experience we offer our customers.
In the meantime, our Customer Service Manager has reached out with a small gift — a token of appreciation for your patience and the second chance you gave us.
Thanks again for giving us a second chance — we truly appreciate your patience and support as we work to be better.
had a slight problem with some older jewellery and the customer service team (Herna in particular) was very quick to help me out and solve my query.
great service. great products. many thanks !
Ask & Embla 回复2025-06-16
Thank you so much for your kind words and support, BM! . We're always here if you need anything again! 💫
If you're looking for jewelry that pushes the boundaries of traditional designs and makes a bold statement, Ask & Embla is the brand you need to check out. Offering a wide range of pieces, from minimalist elegance to intricate, avant-garde styles, this brand truly shines with its unique approach to modern jewelry. Every piece is thoughtfully designed, balancing artistic expression with comfort. Whether you're in the market for a delicate necklace or a statement ring, their designs stand out without feeling over-the-top. They take inspiration from nature, mythology, and modern art, creating pieces that are both timeless and contemporary. One of the most attractive aspects of Ask & Embla’s collection is the sheer originality. Their designs aren’t just trends—they’re statements. The customer service experience is another highlight. The team at Ask & Embla is friendly, responsive, and willing to go the extra mile to ensure that customers are happy with their purchases. If you’re on the hunt for jewelry that is as unique Ask & Embla should be at the top of your list.
Ask & Embla 回复2025-06-09
Thank you so much for taking the time to share such a thoughtful and beautifully written feedback, Tonac!
We’re truly honored by your kind words and thrilled to hear that our designs and customer experience resonated with you. At Ask & Embla, we’re passionate about creating jewelry that breaks the mold—pieces that speak to individuality, artistic expression, and timeless inspiration—and it means the world to know that it’s reflected in your experience.
Your appreciation not only encourages us but also inspires our entire team to keep pushing boundaries and crafting meaningful pieces for our community.
Thank you once again for your support—it genuinely means everything to us. Enjoy your jewelry, and we look forward to serving you again! 😊
Ask and Embla offer a unique range of jewellery, the style of which I haven't been able to find anywhere else. However, for the price, my experience has been quite disappointing. I purchased four pieces, two of which broke quickly with minimal wear. The clasps loosened or broke. Ask and Embla were very quick to respond and happy to replace and the replacements haven't showed any issues but I think for the price that these pieces sell for, this should not be happening. The replacements have held up in regards to the clasp but even with only occasional wear, the silver cranium earrings have tarnished to reveal a gold colour underneath.
I love this company's style but would struggle to purchase again.
Ask & Embla 回复2025-06-03
Hi Emden,
Thank you for your honest feedback and for appreciating the unique style we offer. 🖤
Upon checking, we noted that your replacements were sent around two years ago. Since then, Ask & Embla has continued to grow and improve in both design and craftsmanship. We take every piece of feedback seriously and are always working to ensure our pieces meet the quality our community deserves.
We’re glad to hear that our Customer Experience team was able to promptly assist with replacements, and we’re sorry to hear about the issues with the original pieces. Our team has reached out and offered something further as a token of our appreciation. We genuinely hope you'll consider giving us another chance to show how far we’ve come.
Your support means a lot, and we hope to have the opportunity to regain your trust in the future.
Originally, I had a fairly good experience. I ordered the “Ouroboros Earrings” which, while lightweight, still resembled the product photos and fulfilled their function. After a few months of maybe biweekly use, I noticed the closing mechanism becoming looser. However, they still worked. Fast forward to a few weeks ago, though, and the clasp mechanism failed completely. Hoops that don’t close are effectively useless, so I decided to reach out about a replacement. I went to the company’s website and found that they had updated the design. In the description, they now note that the previous version was not durable and used cheaper materials. By the time I contacted customer service, I was conveniently (for them) a few weeks outside of the 1-year warranty period, so they would not send a replacement. It is my feeling that since the product stopped functioning due to error in the manufacturer’s design—error that they themselves recognize warranted a public re-release of the product—it should be eligible for replacement. Live and learn. I now know that a measly 1-year warranty means someone doesn’t believe in the durability of whatever it is they’re selling. Jewelry can last for more than one year. Jewelry SHOULD last for more than one year. And if this company is as dedicated to craftsmanship and quality as they say they are, I should be getting five years out of these earrings minimum. In the time since I placed my original order with Ask & Embla (A&E), I’ve explored actual fine, handcrafted jewelry and trained myself to better identify greenwashing. And I’ve realized that there is no way the jewelry A&E is selling isn’t drop shipped or just mass produced. The difference between A&E and Martha Rotten, for example, is mountains and caverns. All my Martha Rotten pieces still look and function like new. And—here’s the kicker—several of them were cheaper than these earrings!
TLDR: Anyone who purchases from A&E, please know that the elevated price does not mean elevated quality. In addition, even if they do tremendously improve the durability of their jewelry, they’re still misleading about it being “handmade” in the sense that the average conscious consumer assumes. Lastly, no matter how “new and improved” their products are, they maintain their limited 1-year warranty, which tells me all I really need to know about much they believe in their craftsmanship. I cannot afford to and also have too much self-respect to spend $60 on the same earrings every year.
Ask & Embla 回复2025-05-26
Hi NO,
Thank you for sharing your experience in such thoughtful detail. We’re genuinely sorry to hear that the durability of your Ouroboros Earrings fell short of expectations after initially meeting your needs.
We understand how disappointing it is when a beloved piece no longer functions as intended, especially just beyond the warranty period. While we have since improved the design and materials of this item, we do currently stand by our 1-year warranty policy. This timeframe allows us to fairly address issues that may arise due to manufacturing, while recognizing that long-term wear can be influenced by various personal and environmental factors outside of our control.
That said, we hear you—and your perspective on product longevity, transparency, and value is valid. Our team is committed to evolving not only our designs, but also how we communicate their purpose and limitations. Feedback like yours helps hold us accountable and continues to shape the way we grow as a brand.
We deeply appreciate your past support and your thoughtful reflections. If you're ever open to reconnecting, our customer experience team would still be happy to chat with you directly.
I've always wanted to buy jewelry from this website because I kept seeing their ads on Instagram. Since it's a large and seemingly reputable brand, I had no doubt it would be a great shopping experience, both in terms of service and product quality.
I ordered a few earrings and a ring. The earrings fit perfectly, but unfortunately, the ring—even though I followed their sizing chart—ended up being a bit too big. Since it's heavier, it slips off my finger and I can't wear it. Still, I really liked it and wanted to exchange it for the same model in a smaller size.
I contacted customer service to start the exchange process and was then faced with one of the worst post-purchase experiences I've ever had. I was told that not only would I have to pay for the return shipping and the shipping of the new piece, but I would also have to pay the difference in price for the ring, since I originally bought it at a discount, and the replacement would be sent at full price. I replied that I wasn't interested in covering all those extra costs just to exchange the piece, and that I would rather return it and get a refund. That’s when I was hit with another surprise: the company DOES NOT offer refunds—they only issue store credit.
In other words, either way, I lose money. If I place a new order, I have to pay shipping AGAIN, and this time, without any discount.
The pieces, while seem to be of decent quality (though I've only had them for a few days, so I can't say for sure), are not handmade. We're not talking about a small artisan with high production costs. For a company to charge customers for absolutely everything involved in an exchange, and still not refund your money if you're not satisfied? It's unacceptable.
I DO NOT recommend this store. If you end up needing to deal with an exchange or return, you might as well say goodbye to your money.
__________________
UPDATE: After the complaint here, the store contacted me and they were really attentive, offering (making it clear that it would be a one-time exception) to cover the return shipping costs and the re-shipping of the item. Unfortunately, the second time, I don't know why, the order was stopped by customs, which didn’t happen the first time, and I was taxed an additional 32 euros on top of what I had already paid for the ring. In other words, it ended up being more expensive. But anyway, I received the item in the correct size almost two months later.
I wouldn't buy from the store again because of the logistics and the risk of having to pay customs fees, which I didn’t know existed and didn’t have to pay on the first order. Also, having to pay to exchange an item (not because I didn’t like it) isn’t fair to me.
But, thank you for your help in resolving this issue.
Ask & Embla 回复2025-05-09
Hi Bruna, thank you so much for taking the time to share your experience, and we’re really sorry to hear that things didn’t go as smoothly as expected.
Our Customer Service Manager has reached out via email to personally address your concerns and offer a resolution.
We truly value your feedback and are working hard to improve our exchange process to make it more customer-friendly. Thank you again for your honesty and for giving us a chance to make this right.
Terrible customer service. Refusing to allow returns claiming it’s because items were on sale when in reality it was a discount promo code used for a first time customer. Way overpriced cheap quality items and awful experience. Ask & Embla purposely orchestrated a situation to put me in a situation that “disqualifies” me from returns, what a scam!! Stay away!!
Ask & Embla 回复2025-05-06
Hi SP,
Thank you for taking the time to leave a review. We’re sorry to hear that your experience didn’t meet expectations — that’s never what we want for our customers.
We were able to locate your order, and we’d like to clarify that it was placed during one of our storewide sales. As outlined in our Return & Exchange Policy, items purchased on sale are ineligible for returns. Additionally, some product categories — such as earrings and ring stacks — are not eligible for return due to hygiene and product integrity reasons. This is stated on the respective product pages as well as in our published policy online.
That said, we do want to make things right where we can. Our customer service team has already reached out to you with a goodwill offer, and we truly hope to hear back from you soon so we can move forward together.
I’m updating my review to eat crow a bit. After posting on trust pilot I got an extremely helpful response back from the company. I believe I’ve spoken to a few people over the course of the week, and nothing was helpful until this review was posted. The customer service I received this evening was 10x better than what I received all last week and I finally feel taken care of. Before my original 1* review, I was given no helpful solutions or information. I just kept going back and forth with a few different people and kept hitting the same wall. It was impersonal and unhelpful. After posting someone else reach out with a much kinder and helpful attitude. All I needed to know was the US carrier my package went to, and this last representative finally got this information for me. I never asked for a replacement or refund, just information on the carrier so I could make steps to file a claim, which is why the runaround I experienced was so weird and unhelpful.
They offered service recovery and that was kind of them. I would recommend this business in the future on that merit, but with a caution because my first experience was lame and it could have been avoided. Whoever reached out to me from this website has great communication and soft-skills.
Ask & Embla 回复2025-05-06
Hi Danielle,
Thank you so much for taking the time to update your review — we truly appreciate it.
We're really sorry that your initial experience felt frustrating and impersonal. That’s never the kind of support we want to give. We're glad someone from our team was finally able to give you the clear, helpful assistance you deserved from the start.
Your feedback is invaluable, and we’re taking it to heart to make sure no one else goes through that kind of runaround. We’re constantly working to improve, and it means a lot that you were open to giving us a second chance.
Thanks again for your patience and understanding. If there's anything else we can do for you, just let us know — we’re always here for you.
Have received several orders from Ask & embla and it is consistently flawed or of poor quality leading to skin irritation. I have had an issue with EVERY single order. They are not transparent about materials used or they lie because I and several of my friends have had reactions to jewelry that is labeled silver or surgical steel.
Ask & Embla 回复2025-03-24
Hi Stephanie,
We’re sorry to hear about your experience with our jewelry. At Ask & Embla, we take product quality and transparency seriously—we ensure that our materials are accurately described on our product pages, and each piece undergoes quality checks before being shipped.
Our customer service team has reached out to you via email to gather more details and review your concerns. Please check your inbox and provide us with the necessary information so we can assist you further.
We look forward to your response.
I ordered a pair of earrings online and the shipping was $10
When I applied my 15% discount code the shipping changed to $17!!
So not a true discount at all.
Very disappointed and did not proceed with my order
Ask & Embla 回复2025-03-15
Hi Bev,
Our shipping rates are based on the final order value after discounts and the shipping location, so applying a discount code can sometimes adjust the shipping cost. This happens when the new subtotal moves into a different shipping rate bracket.
To know more information about our shipping policies, you may visit our FAQ page: https://askandembla.net/pages/faq?hcUrl=%2Fen-US%2Fhow-much-are-the-shipping-rates-to-my-country-1114147
To get the most value from your discount code without affecting shipping, we’d recommend exploring more designs—this way, you can enjoy the 15% savings while keeping your shipping rate lower. 😊
If you’d like help selecting items or have any other questions, We'd be happy to assist!
6 months ago I got the Erilon clicker and Astral tunnels. I have had no problem with the clicker (my septum has been pierced for 7 years). I do love the look and fit of the tunnels, however after wearing them everyday they have started to REALLY irritate my ears. I have had my ears stretched for 3 years now and haven’t had an issue like this. At first I didnt think it would be from the plugs since I have worn them for months but it’s only gotten worse. I clean them regularly too! It’s really disappointing because I do love the look of these.
Ask & Embla 回复2025-02-26
Hi Mia,
Thank you for sharing your experience with us. We’re truly sorry to hear that the Astral Tunnels have started causing irritation after months of wear.
We want to assure you that we stand by the quality of our jewelry, which is why we offer a 1-year warranty. Our team is always here to provide solutions and ensure you have the best experience with our pieces. One of our managers has already reached out to you directly to assist you further.
Please don’t hesitate to reply to them or reach out to us at [email protected] if you need anything else.
We appreciate your support and look forward to making this right for you!
Very poor quality. Every single item including replacements faulty.
Update on my experience I have now had the stalactite earrings in silver turn yellow and go more matte. It's February and I bought them in november! Also all but 12 of the titanium stack earrings have broken (I bought one stack and they sent me an entire replacement pack when 4 rings broke!!)
I don't know how much money they're saving by using such cheap materials and poor craftsmanship (whichever robot is making these).. because the warranty is 1 year, and I suspect to make use of it non stop until it runs out unless they refund me for their p.o.s products.
Your customer service means nothing if your product is garbage. Its all AI as well, this company is a scaaaaaaam.
Ask & Embla 回复2025-02-05
Hello Xandyr,
We’re truly sorry to hear about your experience and understand your frustration. However, we want to clarify that Ask & Embla is a legitimate brand dedicated to providing high-quality jewelry and customer satisfaction seriously.
Upon checking, our team has already responded to your email with a resolution. We’re more than happy to assist further if you’d like to continue the conversation through the email you sent to us.
Please feel free to get back to us so we can work towards a solution together.
2/5 Stars Given in Total ➜
+ 2 Stars Given for Quality of Products
- 3 Stars for Poor returns/refund policy
First let me preface this review with saying the quality of the products are outstanding.
When I had initially looked to purchase from Ask and Embla I signed up for their newsletter and this granted me a discount code for 15% off, I decided to use it on my first order. Unfortunately after buying a necklace and a charm to go with it I decided the style just didn't look right on me and wanted to start the process of a return.
Upon emailing customer service, I was told that I had purchased a SALE item and one regular item. Both items purchased separately and the discount used on the pricier item.
After communicating with them for a little over a week I was already very annoyed with the options given, either an exchange of the items or a gift card for the price value.
I returned the items in their original condition within 14 days of purchases delivery as stated on their website and both items are within their stated eligible for refunds.
As a student who wanted a pick-me-up me up after completing their winter finals, I'm left with more of a headache from this whole procedure.
Ask & Embla 回复2025-02-03
Thank you for the feedback, Beth.
We understand that returns should be a smooth process, and we’re sorry for any frustration you experienced.
As outlined in our FAQ, sale items are non-refundable, which is why we initially provided options in line with our policy. However, after further discussion, we’ve come to an agreement that you’ve already accepted, resolving this matter.
If you ever need further assistance, our team is always here to help!
Poor customer service. I had to prove the item truly does not fit by sending my wrist measurements. For being this pricey you can only return it if it does not fit for the exact same item in a different size. They reluctantly offered to return it for different item, no refund. A lot of stuff is sold out on the website due to sale which made it hard to find anything in the price range. Also you have to pay the shipping for returns and since it is abroad and a private shipment that was 50€ for me. I feel scammed.
Ask & Embla 回复2025-01-20
Hello Elena,
Thank you for bringing this to our attention. Your experience is of utmost importance to us and we are committed to resolving your concern.
If you've already reached out, thank you for your proactive communication and patience. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
Happy new year! Just writing to see if my order was cancelled or something. I ordered my wife a septum ring before Christmas before the Canada Post strike and I'm just wondering if that was cancelled or if it will still be on the way. I emailed support and got some weird email back saying there was no response and they'd be trying to email again for 48 hours..
Ask & Embla 回复2025-01-14
Hi Jared,
Happy New Year, and thank you for sharing your experience with us.
We sincerely apologize for the confusion and any inconvenience caused. The Canada Post strike has indeed contributed to the delay, but rest assured, your order was not canceled and should still be on its way.
We appreciate your patience and understanding, and we hope to provide a more seamless experience moving forward.
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