We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly.
Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
I’ll start by saying my first two orders were satisfactory, both were normal pairs of earrings. However on my third and most expensive order I took a chance with their body jewelry.
Big mistake.
I order a 14k gold threadless end and a threadless titanium post to go with it. At first look I was satisfied with quality and overall size but I noticed almost immediately the post was completely straight, trying to remain optimistic I fitted the jewelry into my conch piercings and it immediately fell out as soon as I moved my head. I tried to adjust it to no avail which at this point Im chalking this up to a total loss due to the fact I know this isn’t going to fit correctly but I still wanted to reach out to customer service and make sure they’re aware they are selling over priced dysfunctional body jewelry. Eight emails later one video showing the straight post and all their customer services did was gas light me and tell me “there is suppose to be bend to the post”
YEA NO SH*T.
You fools sold me a completely straight post for $125 I can’t even wear. Trash. The customer services experience was enough for me to never order again. Spend the extra $100 and get jewelry that will last you a life time through BVLA or other reputable companies that only deal in body jewelry.
Ask & Embla 回复2025-01-06
Hello Morrigan,
We’re truly sorry to learn about the frustration with your third order. We regret that you feel our customer service did not meet your expectations.
Regarding the threadless jewelry, the post is intentionally designed to allow for a slight bend to ensure a secure fit. This feature helps keep the jewelry in place when properly adjusted.
For a clearer understanding, we recommend checking out our TikTok demonstration on this process: https://www.tiktok.com/@askandembla/video/7077958264046062850.
I ordered a ring as a Christmas present that was discounted so it cost £83.30 instead of £119. This is still massively expensive but I knew the person I was buying it for would love it. The ring is too big (even though I used the sizing tool on the website) and so I need to send it back for an exchange (one of the reasons I was happy to buy from this website was the exchange policy). What I did not realise is that I have to pay for postage from UK to Singapore, I have to pay the price difference from the original discounted item as the exchange is not included in the discount (£35.70) and I have to pay for the postage for the new ring back to the UK. I would never have ordered had I realised. This is going to be well over £50! Customer service has been prompt and helpful, but I think the policy to not include the original discount is shocking and now I am left with a Christmas present that the recipient cannot wear, and I can't afford the exchange process. Really disappointing. Will not be ordering from Ask & Embla again. I think this needs to be made much more clear when ordering Christmas presents and does not feel in the spirit of the holiday!
Ask & Embla 回复2025-01-06
Hello Kitty,
Thank you for sharing your experience and feedback. We sincerely apologize for the inconvenience you encountered with the exchange process, especially during the holiday season. We understand how frustrating it must have been, and we truly appreciate your insights.
We value your input and be assured that we are actively working to streamline our returns and exchange process to make it more customer-friendly. We’re glad our customer service team could assist by waiving the price difference for your exchange, and we hope this has resolved your concern.
Thank you for bringing this to our attention, and we hope we can regain your trust in the future.
I ordered 6 rings and 2 charms (worth about $400) during Christmas 2024 to Singapore. I did not receive any items. To my shock, the delivery was abruptly "completed", no signature, no confirmation, nothing. The "delivery tracker" showed it had been dropped off at an industrial park that didn't match my verified address and somehow this was still possible??
I emailed CS on the same night. To their credit, they were quick to reply, but it still took EIGHTEEN back-forth emails over 10 days with 3 different CS agents before someone finally was able to help. They finally asked me to visit their own fulfilment center (thankfully also in this country) to collect a replacement myself. They insisted it would have to be during their office hours, so I took a halfday leave from work and travelled two hours to get there because the industrial park was so far away. Incredibly frustrating and inconvenient but I just wanted to get it over and done with it so I went.
When I arrived, I asked to check the parcel and to my shock - one ring was broken (the black gem fell out), and the other ring was completely mis-sized (size 10 instead of size 6). Wtf. The warehouse guy helped me to replace both on the spot but this was just sloppy work and careless packaging. Up close, the rings look brittle and cheap for something close to USD100, and I felt regret spending the money and hassle to get them.
Overall this was a really stressful and disappointing experience. I was a first-time customer and I'll recommend everyone to avoid buying from them.
Ask & Embla 回复2024-12-26
Thank you for bringing this to our attention, Xandyr. Your experience is of utmost importance to us and we are committed to resolving your concern.
Since you've already emailed us with your concern, our dedicated customer care team will be on standby to assist you. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
I bought a titanium ring stack and within the first 2 weeks 1 ring broke, the following week another broke.
Customer service was prompt and friendly. They tried to help by sending me replacements and allegedly a 50% refund in the form of a gift card but the issue is they sent below their literal quoted amount, and a few weeks later another one of the rings broke. I don't see the value of a gift card or replacements to just chase my tail with replacing these terrible quality rings, I've barely had them for two months now and needless to say I am reluctant to use the gift card.
Ask & Embla 回复2024-12-26
Thank you for bringing this to our attention, Xandyr. Your experience is of utmost importance to us and we are committed to resolving your concern.
Since you've already emailed us with your concern, our dedicated customer care team will be on standby to assist you. Your concerns will never be overlooked or disregarded and we do our best to respond at the earliest opportunity.
I received the gold Galactic Earrings today and they are so gorgeous! I wish I could attach images here to show them off. They’re also not heavy at all which is great for wearing for longer periods! **Side note an option to leave a review from the website/app itself would be so helpful, I spent ages looking for an option there before realising I had to come to Trustpilot and sign up here just to leave one!
I gave 4 stars due to one of the amethyst gems having already popped out when I opened the package. The gem on the other side also feels a bit loose in the setting as well, however on the other earring both gems feel perfectly fine so it’s just one that’s slipped through QC. I’ll probably glue the stones back in myself to avoid having to go through the return/warranty process, mostly because I’m eager to wear them now and don’t want to wait because they are still such a stunning design despite the missing gem 😄
I did see a comment from Ryan on Reddit in response to someone’s continued issues, and I appreciate that transparency and what they’re doing with revamping their QC. I mostly wanted to leave this review to praise the design of these earrings and also to flag the loose gems as a QC issue to look out for. Overall I’m still happy with my purchase, and would love to see more in a similar style/design as the Galactic Earrings in the future!
Ask & Embla 回复2024-11-27
Hi Brighid,
Thank you so much for your constructive feedback regarding the loose amethyst gem. We apologize for this oversight, but we’re glad that the solution our team offered worked for you. Rest assured, we’re taking steps to improve our QC process, and your review helps us continue to deliver better products.
We really appreciate your understanding and your support in leaving such a detailed and thoughtful review. We’ll definitely keep your suggestion for future styles in mind—more Galactic-inspired pieces are certainly something we’d love to explore!
Thank you again for your trust, and we’re so happy you’re enjoying your earrings.🖤
The earrings I recieved looked like a B-grade version of what was advertised on the webstite.
I came back to this review at Ask and Embla's request to add some additional details to my original review. I did not take my review down as they requested, as I feel it is only fair for others to receive a fair warning through an accurate review.
Firstly, the responsiveness of the customer support team was great. However, only after I sent in pictures twice and requested a refund in 3 separate times did they finally refund me.
The main issue with Aks and Embla was that the earrings I purchased were inaccurately represented on their website. The spesific earrings I bought were the QRIA HOOP EARRINGS SET.
When I received these earrings, they only somewhat resembled what was pictured on the website. In the website pictures the earrings have a defining 'stud' feature on the hoop.
The earrings I received were not the same thickness as pictured, and the size of the 'defining stud' was different than in the pictures on the website. These changes in proportions, along with the difference in the way the studs were attached to the earrings, made them look very different from what was pictured. At best, there was a vague resemblance between what I received and what was advertised.
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Update, in response to Ask & Embla’s response below: the pictures simply does not reflect the product. If you do not produce the product you advertise, then perhaps the pictures need to be updated.
Ask & Embla 回复2024-11-14
Hi Kat,
Thank you for sharing your thoughts and for the detailed review. We sincerely appreciate your feedback, and we want to take the time to address your concerns and provide some clarity on the matter.
We're glad to hear that you found our customer support team responsive.
Regarding the Qria Hoop Earrings Set, these designs are handcrafted, and while we do our best to ensure accuracy in product images, handcrafted pieces can sometimes show slight variations in thickness, proportions, and details—such as the size of the stud and how it’s attached. These differences are a natural part of the handcrafting process, but we certainly understand how this can lead to a discrepancy in expectations.
Rest assured that we’ll continue to work on improving how we represent our products to ensure clarity and transparency. If you ever have any doubts before making a purchase, our customer service team is always here to assist and answer any questions you might have regarding design specifics.
Again, thank you for your review, and I hope you’ll consider giving us another chance in the future.
I have been a long time shopper of Ask and Embla. Unfortunately their quality has gone horribly downhill over the last couple of years. Barely missing the one year warranty period, I had to order a new pair of ear cuffs (their clasps just fall apart now). Needed to exchange the cuffs I purchased and was told I needed to pay shipping for the return. Not ideal (clear to Singapore- probably why quality has gone down). Cost over $20 and after the 2 week wait and they finally received it- I was told I would need to pay for the new items shipping too! Might as well have just bought a new pair and thrown out the last one. Customer service was no help. despite having really liked this company in the past- between their obvious down slide in quality and terrible customer service, I will not be purchasing from here again
Ask & Embla 回复2024-10-30
Hi Olivia!
Your feedback is invaluable, and we assure you that we take it seriously.
We understand how frustrating it can be to deal with product issues especially after being a loyal customer. We acknowledge that there have been quality concerns with some of our older products, and we have made significant improvements to ensure our new pieces are more durable.
Our Customer Service Manager has reached out to you personally to discuss your experience and find a way to win you back.
We genuinely want to resolve this situation and restore your faith in Ask and Embla.
Ask & Embla's a good site to shop. Very Good Quality and really enjoyed my Pieces I've purchased. My Only issue at times is their pricing, and partially their Customer Service. I've purchased at full price to treat myself with accomplishments and my late night spending. But at times they have very bad pricing issues. Referring to when they have specific items on sell. Displaying it's pricing, and the percentage off. The issue comes in when the percentage Doesn't match the final pricing. I've contacted Customer Service on the matter, who states that they'll make the proper corrections. But they never did. So I haven't purchased from them since realizing this. They do help with other matters, so that's why I said partially customer service wise.
So a good site for quality, and spending on oneself. But I wouldn't use this site for gift shopping depending on one's budget during the holidays. Yes there's always sales and discounts. Ask&Embla isn't the place for that thou due to their issues themselves on their own discounts
Ask & Embla 回复2024-10-29
Hi Mya,
We sincerely apologize for the pricing discrepancies you've encountered and understand how frustrating that can be. Sometimes our website does experience glitches, and we're more than happy to find solutions.
We've reached out to Trustpilot to ask for your order details so we can address this issue more effectively. Your input is invaluable, and we’re committed to improving our pricing accuracy and overall customer service.
Take care and stay safe!
I have purchased several earrings from this company, and while the designs are beautiful, the quality leaves much to be desired - especially with their high prices. The clasps on the earrings do not close properly, and the locks on the hoop earrings feel like thin wire – they are incredibly flimsy, bend easily, and break far too quickly. This issue isn't limited to one type of earring, but all the ones I bought..
Additionally, their return policy is extremely frustrating. It’s almost impossible to return an item unless it’s defective, and they don’t allow you to exchange your purchase for something else. This lack of flexibility significantly lowers the overall experience.
All in all i would not recommend buying from Ask&Embla with such high price ranges.
Ask & Embla 回复2024-10-02
Thank you for sharing your thoughts with us, Freja.
Your feedback is invaluable in helping us serve our customers better, and we take your concerns seriously.
We are committed to improving our products and processes, and we appreciate you bringing these issues to our attention. Our Customer Service Manager has reached out to you directly to discuss a solution that we hope will work out well for you.
We truly value your business and look forward to the opportunity to enhance your experience with us moving forward.
Items arrived in a timely manner, but the quality was not at all what was advertised. Items are thin and misshapen. Sections appear to be bent or not properly molded together. Worst part, customer support gives you the run around about a return or refund. The company is clearly dishonest and selling cheaply made jewelry in the guise of premium gear.
Ask & Embla 回复2024-10-01
Thank you for your feedback, Jai! We regret to learn about the dissatisfaction with the quality of the jewelry.
Our team is here to assist you, so feel free to email our Customer Service at [email protected] for further assistance.
We're committed to resolving this for you!
bought a ring, after a few weeks the silver started to flake off to blackish metal underneath. i asked for a refund and they said they would only refund me with a gift card or a new ring. no ACTUAL refund. for $80 ring it’s the quality of $8 ring. don’t waste your money here.
Ask & Embla 回复2024-09-16
We understand how frustrating this must be, Violet.
Our product warranty covers any damage resulting from regular daily use within 1 year from the date of purchase.
We will be happy to send you a replacement. However, if this does not work for you, our customer service team is ready to explore other solutions, and they have sent you a separate email with additional details.
We hope you’ll have a chance to review it and let us know how you’d like to proceed. Take care and stay safe!
I think the quality of the products are super shameful considering the prices. The finish tarnishes and wears off almost immediately. The prices are equal to real sterling silver so you would expect the same durability. I’m unfortunately never buying again.
Ask & Embla 回复2024-07-29
Thank you for taking the time to provide your feedback, Dana. We’re genuinely sorry to hear that you’re disappointed with the quality of our products. We strive to offer items that meet high standards, and it’s concerning to learn that we’ve missed the mark in your case.
To better assist you and address your concerns, we’ve requested your order details through Trustpilot. Alternatively, you can email us directly at [email protected]. If you’ve already reached out, please rest assured that our team is working diligently to find the best solution for you.
We value your feedback and hope to resolve this issue to your satisfaction. Thank you again for bringing this to our attention.
The earrings I just got this week, they looked beautiful smaller than what I expected, but was ok. But I lost one after first wear today! So upset about it. The closing of the earrings were not secure and opened very easily I had to adjust them all they ad they would open all the time until I eventually lost one. Disappointed as they were expensive. Won't purchase from here again, as the price doesn't meet quality, which is a shame, because I love the design
I bought the silver snake hoops
Ask & Embla 回复2024-07-22
Thank you for sharing your feedback with us, Erica.
We regret to hear about the issues you've experienced with the earrings you purchased. Ensuring our customers' satisfaction is our top priority, and we're here to find the best possible solution for you.
We understand your disappointment and frustration with the earrings not meeting your expectations in terms of both size and quality. Losing one after the first wear is certainly not the experience we want for you.
To assist you promptly, we've reached out via Trustpilot to request your order details. Please provide us with the necessary information so that we can investigate this matter thoroughly and offer you a resolution that meets your expectations.
At first I gave them a bad review because of a very time consuming and frustrating experience regarding the return process of a product. After they saw my review here though, they offered me a good solution and asked me to update my review.
I am content with the offered solution, but since the entire experience was really stressfull and like I said, very time consuming, I decided to not give 4 stars. The customer support was always very quick to reply though, which was helpful and convenient.
Also, the quality of the products that I've recieved has been great so far.
So my advice; only order stuff you don't want to send back, because that will be a long ride.
Ask & Embla 回复2024-07-03
Hello Finn,
Your honesty is important, and we're glad we could provide a solution that met your needs.
Your advice is greatly appreciated, and you can be assured that our team will improve moving forward. We'll work to streamline our processes to make returns smoother and more efficient for our valued customers like you.
Take care and stay safe!
I love this brand abd I really do but I am a little bit disappointed concernant my last purchased. I already have rings that are perfect but I ordered the gold sacrament ring (that looks absolutely gorgeous) and the gold IS already fading after only wearing it for a week, even if I was being careful and taken it off to wash my hands. For a 140€ ring plus the custom fee 40.- I'm really sad how it turned out as I'm in love with it.
Ask & Embla 回复2024-06-28
Hello Oceane,
We’re truly sorry to hear about the issue with your Sacrament Ring. This should not have happened, especially considering the care you’ve taken.
Please rest assured that the Sacrament Ring includes a 1-year warranty. We've already reached out to Trustpilot for your order details so we can find the most acceptable solution for you. Additionally, you may reach us directly at [email protected], and a member of our customer service team is always available to assist you.
We appreciate your love for our brand and are committed to resolving this matter to your satisfaction.
They have beautiful designs but the quality is not great for the price (£220 spent so far)
I have bought their lobe cuffs twice now as the first set had completely lost their gold coat around a year after purchase. I also got their Halo Hangers and after barely any use one of them stopped locking and there was no way of fixing it. I also replaced them to see if there's more luck the second time around...
They don't give you a chance of leaving reviews, according to their customer service: 'Our review links are randomly sent automatically by the system after a purchase, and unfortunately, we are unable to provide them manually.'
This means the reviews on their website are not representative of the quality of their products.
Ask & Embla 回复2024-06-20
Hello Esther,
We regret to hear about the quality concerns you've experienced with our products. Ensuring our customers receive high-quality items is paramount to us, and we are sorry to hear that your experience did not meet these standards.
Regarding your concern about leaving reviews, I would like to clarify that all customers are given the opportunity to leave a rating two weeks after receiving the jewelry. This review feature was added to our website in June 2023. Prior to this date, customers did not have the option to leave reviews, which might explain the discrepancy you noted. Nevertheless, you can be assured that the reviews published on our website from June 2023 onwards are representative of the sentiments about each design we offer, as every customer is given the chance to leave their ratings.
Additionally, our customer service manager has reached out to you to resolve the issues with your purchases. We are committed to making this right for you and ensuring your satisfaction.
Thank you for your understanding and patience as we work to improve our products and services.
Absolutely useless customer service. They did not even consider starting an investigation with the delivery company even áfter I already contacted the delivery company for them…!!! Instead they want me to pay $25 for resending my order. So much for customer service… I am never ever going to order there again and advice you not to do so either…
Ask & Embla 回复2024-06-11
We're truly sorry to hear about your recent experience with our customer service, Ellen. This is not the level of service we aim to provide, and we apologize for the frustration this has caused you.
Our Customer Service Manager has reached out to you to make things right and ensure that your concerns are addressed. We are also initiating an investigation with the delivery company to resolve the issue with your order.
Please know that your feedback is invaluable to us, and we are committed to improving our service. We appreciate your patience and understanding as we work to rectify this situation.
Terrible customer service in relation to the unreasonable return/exchange policy. I'm pretty sure consumer protection entitles the customer to return and refund and item, within a reasonable time frame, for whatever the reason of the customer, as long as the item is unused. To try deny this is unreasonable, especially when you don't have a physical store where customers can view your products in person. Furthermore, to decline an exchange due to sizing is ridiculous. Will not shop with your company again and will not recommend. Will be sure to leave the same review on all social platforms to ensure your future customers are aware of the risk, buying an item and being told an exchange for sizing related issues will be declined. Ring sizers and conversion charts do not guarantee a 100% accurate size. You should do better by your customers.
Ask & Embla 回复2024-05-27
Thank you for your feedback, Raven. We're sorry to hear about your experience.
We do have a returns and exchange policy in place to assist our customers, and this is published in our website.
We noticed your comment on Instagram and have DM'd you several times requesting your order details, but we have not received a response yet. Additionally, we've requested your order details through Trustpilot so we can resolve this matter as soon as possible.
Please feel free to reach out to us via DM or email us at [email protected] with your order information so we can assist you further.
Thank you for your understanding.
I ordered a pair of gold hangers. Two weeks later they were rusted and had decolorized.
Then i asked for a exchange and they sent a new pair. These lasted a bit longer but after two months they are also now rusty and the gold is fading.
Honestly very disappointed with the quality of the products. Very sad because their designs are nice but i woudn’t waste another dime here for “everyday” jewelry.
Ask & Embla 回复2024-05-20
We are truly sorry to hear about your experience with our products, Alina. Your disappointment is deeply concerning to us, as we strive to provide high-quality items that meet our customers' expectations.
Please know that all our products come with a 1-year warranty, and we are committed to rectifying this situation promptly. We value your feedback immensely, as it helps us improve both our products and services.
To assist you further, could you please provide us with your order details such as the order number or the email address used for the purchase? You can send this information to us at [email protected], and we will promptly address your concerns.
We genuinely hope to have the opportunity to regain your trust and satisfaction. Rest assured, we are dedicated to finding the best solution to resolve this matter to your complete satisfaction.
Jay and Selina from the customer support were super helpful assisting me with the problem I had with the purchase. Basically the size guide says size US 11 is equivalent to Europe 64 which is the same size ring that I already have. Unfortunately US 11 from Ask & Embla turned out to be too big for my finger and it would have to return the ring back to Singapore + some further inconveniences. I decided to bring the ring to a goldsmith and we found out the ring is more like size 68.
Im not super happy with my purchase since now I had to pay more but I'm thankful for Jay and Selina for their amazing help. They are the real heroes.
Ask & Embla 回复2024-05-20
Thank you so much for taking the time to share your experience with us, TG.
We're truly grateful for your kind words about Jay and Selina from our customer support team. It's heartening to know that they were able to assist you effectively during this situation.
We sincerely apologize for any inconvenience caused by the sizing discrepancy with your ring. Your feedback is invaluable to us, and we are actively reviewing our sizing protocols to ensure that our designs align with standard industry sizing.
While we regret the additional expense you incurred, we are thankful for your patience and understanding throughout this process. Our aim is to always provide a seamless and satisfactory experience for our customers, and we're glad that Jay and Selina were able to uphold that standard.
Once again, thank you for sharing your feedback with us. We appreciate your support and look forward to serving you better in the future. If you have any further concerns or require assistance, please don't hesitate to reach out to us.
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