Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the hair, highlighting its soft texture, beautiful colors, and long-lasting durability across multiple purchases. Buyers also appreciate the exceptionally helpful customer support team, noting that representatives are always available to answer questions and ensure completely smooth transactions.
Some reviewers were not happy with certain products, mentioning that specific units felt synthetic, struggled to hold curls properly, or featured poor lace quality. A few other consumers also reported frustrating experiences regarding missing orders and encountered difficulties when trying to secure proper refunds or customer service resolutions.
PLEASE DO NOT WASTE YOUR MONEY. Esp if your from the UK..They only give the good hair to influencers. The curly hair sheds & tangles like CRAZY. I had to cut the wefts out because they were seriously matted & trust me I know how to handle curly hair. Nothing like described and the hair had brown & grey strands all over! This will not last more than a few weeks, says 1/2years with good care… bs! PayPal are no help either so don’t bother as Asteria tell them they have provided everything!
Phenomenal service!! I Purchased the wig, the wig was too big for me. I was able to send the wig back and get a size to fit my little head. The whole time customer service was with me and make sure I got what I needed. Thank you
the hair I received have been horrible. The wig cap is too small , the wig came with no clips , I had to add clips to the hair . It has a very strong odor from the time I opened the package.I want to return the hair and get my money back and the company keeps not responding to my emails. I’m very disappointed.
Let me tell you this wig is amazing, customer service is top tier, and the shipping was like 3 days. If you like to read reviews like I do you found a wonderful wig company.
I am so disappointed their hair is the worse hair. I contacted this company to tell them I bleached the hair and it all came out and their are holes in the closure. They said they cant refund me and gave me a £35.00 refund when I paid £400. The wig is unusable it is shredding soo much. I cant believe it is legal to sell this quality of wigs. It should illegal to sell these wigs. Please do not waste your money!!
Horrible company and customer service. My package wasn't delivered by FedEx but they stated it was. I filed a report with FedEx and the police and reported it to asteria. Despite paying for insurance and them having the insurance policy for refund laid out of the website they only offered me a 20% refund or the option of a lesser wig. Like what was the point of you taking insurance money. It's giving scam. Please beware
Asteria hair is the best human hair wig company out there. Have brought from many other vendors, Asteria has the best quality hair, No Shedding at all, value for money, thick density wigs, fast delivery times, wigs fit my head shape very well, generous hair on lace hair line to play with and helpful customer service. Asteria hair please stay perfect. thank you
I ordered a 26 inch body wave 250% density. I paid for expedited shipping on a Saturday and it arrived on the following Tuesday! The customer service is amazing and the hair is so beautiful and thick. I will forever be a loyal customer!😊
I was very satisfied.. the hair and everything arrived in good timing and good condition! The customer service was even excellent. I would definitely recommend!
My wig came exactly as ordered and I love that Asteria stayed in touched with to make sure that everything was intact with my purchase. As of now I’d say I’d definitely shop with them again!
I got my order yesterday and I must say I love both of them…and the customer service was really good.they were quick to reply to my concerns or questions…the hair is also as the photos …definitely buying again
I bought a wig from asteriahair that was not delivered to me. When I look up tracking it says delivered somewhere else but they say it was delivered and sighned for,I even sent proof I wasn’t home n no one sighned for it because I live alone. DHL even took responsibility,well that’s what DHL Told me and I have been going back and forth with them with no results! They just keep saying check with neighbors and family 🤦🏽♀️ WTH
I bought my first week from Astreria hair here in May but Wig was very thin in the top and it was supposed to be 150%. You could see through the top of the wig, I needed to wear it For a function, so I did not have time to send it back. I colored the wig Auburn, I usually use and I noticed right away it started shedding, I sent pictures to the stereo and they asked me to show pictures of the hair show pictures of the color. Also sent a video of the hair shedding, at this point I paid quite a bit of money for this wig and I’m very very disappointed. I have been wearing for Lacewigs for over 15 years. I’m just not happy at this point, so I guess it’s just money that I lost because I doubt if they would replace this wig
Service is excellent. I asked to have my order shipped out sooner and they did so without any questions or complications! The hair is always good quality and I love purchasing from Asteria.
My hair was very beautiful Until I installed it omg I don’t think this is 100% human hair it got tangled all Day I had to keep combing it all day!!! Shedding like crazy!!!
Asteria Hair 回复2025-02-06
Dear,sorry for this unpleasant experience,pls rest assured,our hair is 100% human hair with high quality,to better help you,may I know your order number?Looking forward to your reply.
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