I would stay well clear of this company! They are absolutely horrible, no customer service, no reply to any mail, except to reply with tracking information that is wrong or irrelevant, no response to refund requests. I already had a bad experience with the company (terrible faulty machine with cheap plastic connectors and horrible cable management issues) but stupidly I ordered something else- A24- which just hasn't arrived and when I complained they sent me a link which shows the item was delivered in may 2022, not bad considering I ordered it in December 2023. And now they just don't answer any mail. Do yourselves a favour and avoid these cowboys!
There are several vendors for AtomStack products. The vendor I use is AtomStack.net I have read negative reviews but I’ve never had a problem with AtomStack.net
I have bought a
AtomStack X20 Pro with extensions great machine. It made me enough money on one order to enable me to purchase the IKIER K1 Pro Max… This machine is awesome for many many reasons too many to list here.
To date I’ve purchased
X20 Pro with extensions
IKIER K1 Pro Max with extensions
Rotator
Roller.
I haven’t had any issues with any of the products. I did have a slight delay in shipping of the rotator it was out of stock but this was sorted out immediately by customer support. I haven’t had any issues with AtomStack.net customer support very professional very helpful.
I had issues installing the extensions on the first machine. Nothing to do with the product it’s self.. It was a me problem 😁 The support agent sent the relevant information to me with in hours.. very very good.
I will definitely be shopping with them again.
Well' where do i start. I ordered R30 v2 module and an A10 pro to run the R30 v2 on it. after over a month i received it. What a load of rubbish the engineering of the A10 is cheap unsightly wiring, the cables are to short that connects to the controller there,s no where to fasten the cables on the x and y axis rails. The performance is rubbish not what i expected at all.
Now onto the R30 v2 module the only way this would engrave any metals was power at 100% and speed at 2 mm a minute, Maybe if i used it as a chisel it would engrave something. Forget customer service i have sent emails picture,s video,s they said we have sent you an returns label' so i printed it and packed the R30 v2 and posted it that was in october. So all together cost wise' i have spent just over 800 pounds with them. they don't want to Know!!! just fob you off with excuses. i own 2 x co2 lasers out preform this pile of s***e DO NOT BUY ANYTHING FROM ATOMSTACK YOU WILL BE SCAMMED !!!!! DON'T WASTE YOUR MONEY . Not worth the upset its been over six months i have had this issue, and still not resolved. Does anyone know if i can report them to trading standard and let them deal with it. Thanks for listening
I will not lie. As a first time user of the service being in South Africa. I was a little scared. But the help and fast great service i experienced with them was something that put me so much at ease. I was in constant contact with a lady by the name of Catherine .... And trust me.... She made me feel relaxed and she helped me with so much patience. And i was really bombarding her with so many questions. Yet she always assisted me and answered me with utmost proffessionality. Thank you very much ATOMSTACK for an overall great experience. Will not be the last time i use your service.
I Ordered a Atomstack X30 laser Pro with an extention kit (and a lot more accessories) at "Atomstack EU".
First of all: I am very, very pleased with the quality of the products.
Second: I also very pleased with the services: the carrier damaged the package of my laser and send it back to Atomstack. I contacted Atomstack and they resend immediate a new one. OK, there is no customer service phone number, but the "on line chat, Whatsapp or email works well enough.
Third: I ordered 3 F3 working panels and Atomstack asked politely if this was a mistake or that I indeed wanted to order 3 pieces.
I bought a new AdamStack A5 M50 and yes it was easy to assemble and work great until on the first piece it started shuttering in the middle of the project. Sent customer support an email with the video and they suggested I had a bad controller board. That was three days ago, I have not heard nothing from them since that email... Please be aware of this problem...... I have five lasers so I understand good customer support and NO customer support...
I will say that they have terrible customer service! Ordered a 20W laser and Lightburn software key off their website. Well, the delivery time is not what they say on the website. They did not get it to me in days but rather weeks. Upon arrival I did not receive any information regarding the Lightburn key that I paid extra for. I promptly emailed the company and got an email telling me sorry but here is the link you have to order Lightburn software from for another $60 dollars. I emailed them back telling them I paid the upgraded price for the software and now all I get is crickets. Will have to pay $60 bucks now, reluctantly, but will never buy anything from Atomstack again and I hope this at least deters one potential buyer to look somewhere else for a laser. I ordered another 20W before this one got here and it was missing parts! Again, no assistance from the Company I trying to get these items replaced. Wish I could give “0” stars. Good luck with this Chinese company.
Terrible customer service and poor quality product. On the website they say that the delivery takes 3-5 days. I was waiting nearly a month. The gives evading answers like they wouldn't even know what to tell you. The engraver itself is very flimsy and like for the hobbyist device (no use for professional purposes) way overpriced. For nearly the same price you can get much better Elegoo Phecda engraver. I do not recommend Atomstack.
They were having some issues shipping my order from their German warehouse. They kept me well informed and explained the alternatives. One alternative would involve import taxes, for which they would compensate by dropping the price a bit.
In the end they were able to ship everything from Germany after all, so that's great!
I have been an Atomstack customer for over a year. The products are really reliable, and the technical support is responsive and understanding. I don't regret being an Atomstack customer and will stick with their products. Thanks to the whole team ! I highly recommend Atomstack.
I tried to make a purchase of a high end laser unit from them.
They said they do not ship to my county. Sale was cancelled and the refund was paid short by $42.58.
After several back and forth messages to their rep Catherin i am still short that amount. I would not recomend buying from them ever. Worst experience i have had to deal with.
I don’t agree even with one star.
Bought Atom Stack X-20 Pro laser engraver was in use less than two months, laser started making a vibrating noise and laser started going off the project left and right.
Finally laser stopped moving completely from left to right. I have been attempting to communicate via email or what’s app, only way they respond, when and if they respond. Same complaint video after video just so they can ware you down, hoping you will just get so frustrated you give up.
They demand you send your most expensive part the laser to them first and they will replace it DON’T AGREE to this you will more likely then not ever get a replacement and if you do it will be a refurbished part.
Since April I have spent over 1500 with this so called company.
Do your research, try if you can buy American or what ever country you live in and before you buy test them, try to call or make contact with their customer service.
I will NEVER buy from this company again.
Make and order, despate that engarver was NOT marked as SOLD OUT on they website after 2 days i got email that is out of stock and thay offer to upgrade to X7, i thing it was 25 Euro more or something, i agree and make new order after that send me my money back. After 2 days another email that X7 is out of stock and thay offer to upgrade to even more expensive one. Not this time!
Stay away from them as far as You can.
When you buy an Atomstack product expect LONG shipping times, poor communcation and little or no warranty adherence.
When you buy an Atomstack product, you can expect the following:
1. Very slow shipping times, I waited over one month for a shipment.
2. They will lie to about the delivery date
3. Poor support. If they answer you at all, theie answers have not been helpful at all. It was as it they did not know about the operation of their products.
4. If a part fails (my laser module on my X30 failed) they will put up obstacles and delays and do everything in their power not to send you a new part.
5. Confusing: there is an Atomstack.net and an Atomstack.com and I have no idea how they relate to one another. More importantly which provides product support and replacement parts.
I have only had a positive experience with the support. The response sometimes is slow, but I got my answers always.
They are helpful and go over and beyond to help.
Thank you AtomStack support team!
I ordered their A20 Pro laser as refurbished from atomstack.com but that was really not what I received.
They had replaced the M100 130W / 20W optical laser module with a tiny laser that does not even fit on the machine.
Screen is missing
Accessories are missing.
Box received in terrible condition.
I think somebody just need some training in their refurbishment department.
BUT: I contacted support and had excellent outcome: They sent me brand new machine, it arrived within few days and all is in perfect order!
Their support has been top notch!
The support is by email only, and with every response they want you to give them another video that shows what you have already showed them a video of. All support is by email only, so If they are able to troubleshoot is could take months. This is a hobby for me and I don't have the time every day to work on these issues. Support understanding of English is poor at best, so don't expect to understand the reply they give you because they cannot speak in or write in English very well.
atomstack.com
sculpfun.com
xtool.com
ACMER
iKier
LaserPecker
BlazeX
Atomstack Europe