Worst customer service. I contacted Aukey back in October, 2021 regarding a defective dashcam. They agreed to refund me but never processed a refund. I've followed up regularly and they gave excuses for 2 months saying the refund is processing, but never received it. Starting in 2022, they've stopped responding to all customer support emails. I've emailed them weekly and all emails have been ignored. I tried creating a new ticket and they don't respond to those either. Their website support form doesn't submit. Worst customer service experience ever....Don't bother with Aukey.
Terrible customer service. The ear buds I ordered arrived smashed (shipper's fault, not Aukey's). However, they would not replace them because I had ordered during a promotional offer period. I stated a number of times that I felt they should honor the deal and just send replacement product, but they refused. They said they would refund the cost instead. Yet nearly three months later they had not initiated the refund and I needed to pester them for it. Not a good experience at all.
I've purchased a USB C hub from Aukey following a positive recommendation from cnet. Aukey sent me an email confirmation with a FedEx tracking number. When I click the FedEx link it shows my package was never given to FedEx. Only a label was generated. That was 14 days ago and nothing has changed. I've sent 2 emails to Aukey customer service and have heard nothing back. There is no way to contact customer service from their site other than email. Their so called "lifetime customer support" on their main page is a lie. I'm sure I've lost my money. Beware when buying from Aukey. Find a reputable brand and pay a little more.
No way to get a hold of Aukey to get my earbuds fixed!
I have a pair of Aukey True Wireless Earbuds that don't work properly. Only 1 half works at any 1 time. I have repeatedly tried to contact Aukey via email, but never get a response.
zero customer service, after using my AUKEY PB-N74 Portable Charger for a few months it just doesn't work anymore, contacted their customer service and got no reply AT ALL. Very disappointed!
It looks like a really good deal but trust me, a good deal backfire on the product itself, at least it's true for Aukey.
it wont stop making fuzzy noises,the battery sucks,i don’t want some lady blasting “BATTERY LOW” in my ear every 15 seconds.it’s confusing and i’m just issuing it because my airpods broke.ew
product is ok but I think the quality does not fit their website, and the price is a bit high. Have not tried their customer service yet, but seems really bad from the reviews here.
TLDR: Unless you buy directly from Aukey, you can forget about support.
Bought a power bank (PB-WL02) while traveling which started to swell within months. The lack of battery cell management in a 10 000 mAh device is concerning, but the customer support when trying to have the device exchanged turned out to be utterly worthless.
Direct quote of Aukey's mail, received after providing proof of purchase:
"Dear Customer,
Sorry, we only warranty the order from our store.
And we are the manufacturer of the order from our store, as for your order, you need ask this question to the store you ordered.
Thank you for your understanding.
Regards,
Customer Service Team"
I bought in 2020 a mirror-dashboard camera together with the wiring kit. The Camera works fine, the wire kit does not, it blows the fuses if connected. I have raised 3 complaints with AUKEY and they have ignored me. A disgrace of customer service. Do not buy from them.
My headphones came broken (1 Bud does not work). Emailing customer service is beyond awful, they asked for a video and I sent three over, they were unresponsive. An absolute waste of $30.
They sent me an opened/used battery pack that wasn't even from their brand. They insist on saying they're checking their warehouse but offer little in rectifying their mistake. Customer support is impossible to communicate with and have completely had it with this company. Shop at your own risk.
Item’s undelivered + No Response From Support Team
No one’s replying after numerous emails having been made to their customer support team. No contact number to get in touch with. Absolutely Livid right now.
Worst customer service ever!
I wonder if I’ll even receive the items (i.e. Charger + Power bank before I leave on my international trip in a week’s time)? :/
I bought Aukey wireless ear buds from Amazon. They failed after several months somI contacted Aukey. They replaced the earbuds. Now, several months after the replacement, the exact same thing is happening.
I contacted Aukey again and they told me to contact Amazon.
Amazon won’t do anything because it is after their warranty period. Aukey refuses to replace or refund the earbuds that are useless to me. What a horrible product and even more horrible company!
Awful customer support - include 24 month warranty cards with their products but do not honour them.
No wonder Amazon have now banned them from their platform.
I bough some earphones that have since stopped working. The product is within Aukey's 24 month guarantee for all their products. I have e-mailed them repeatedly and given them all the information regarding the headphones. They try to keep dodging legal responsibility, and in the most recent e-mail stating that they would love to replace my product but because their system at the moment is broken they are not able to!?!?
this sounds ridiculous and like a complete lie, and since they have change the reason why and are now asking me to get a refund from amazon. I have explained that amazons warranty has expired and that i am claiming the Aukey warranty of 24 months. What they are doing is a breach of contract and it is not legal. Also they are going to incredible lying lengths when as a product supplier it would be much simpler to just post a replacement product
I ordered a dual dash cam from their Amazon Canada shop last year. Since they have closed their amazon shop and now that i need to buy an accessory for the camera, i cant find it in Canada. When i contacted their website they said they only ship to the U.S.
So you sell people items but a year later when they need help (and are willing to pay even for shipping) you just ignore then and say sorry youre screwed? Thats not how a company should treat their customers. I referred a few people before this to buy the same dash cam. Had i knows how they ignore their customer i never wouldve sent them to buy their products!
Received a defective wireless Power Bank PB-WL03. Within a couple of days, the power button stopped responding. The power bank doesn't charge or recognize my phone even when connected to a power source. I can't reach anybody to help at Aukey Customer Service via chat. Several rounds of email to Customer Service generate canned messages that don't address my specific request. There isn't any way to reach a customer Service reprentative at aukey.com to actually listen and respond to my request.
Ordered headphones from Amazon. They worked for 3 occasions before 1 or both earbuds disconnects. I did the usual of remove and connect then again and same problem. Reported to Aukey as still within 12 month warranty to be told they can’t refund due to system issue and they can’t replace as Amazon lock their online sales store. Utter rubbish as if you keep reading below they use the same excuses month after month. They should be banned from trading as they in breach of consumer law by refusing a refund or replacement within the warranty period.
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