I wish I had something good to say as I was really excited about getting the dress I had ordered (first time ordering from here), and a friend had recommended this company but unfortunately, these people get 1 star and it would be 0 if that were an option. I ordered a dress a couple weeks ago, it shipped out quicker than expected, and to my surprise, was shipped via a carrier that I had found was only for APO or PO boxes when I live at a physical address. I was under the impression, based on their shipping policies, that my order would be shipped via UPS, which is more reliable for me and is the only reason I proceeded with the order. Well shockingly, my package with DHL/USPS shows it was delivered to my mailbox and it is in fact not there. Naturally, I contacted both the postal service and Baltic Born concerning the delivery being missing. One would think that Customer Service would take care of the customer right? Oh no. Since I opted out of "Protecting My Package", I am SOL according to Baltic Born. I opted out because I thought my package was shipping with a reliable carrier so I didn't feel the need to spend the extra money and in doing so, Baltic Born refuses to refund or replace my package because they don't purchase warranties with the carrier. No offense but that doesn't sound like my problem, especially now that you're keeping MY money and I have no product. Absolutely terrible business practice and not customer-friendly. Practically theft if you ask me and a total scam to trap people into losing their money if they chose to save a few dollars by not buying package protection only for them to lose the whole lot. As if it couldn't get any more insulting, they thought it was an appropriate solution to offer me 40% off a new purchase. Are they out of their minds? So you want me to be out the money on the original package, and now you want me to spend more money only to probably still not get my item? It's laughable honestly. I wouldn't recommend shopping here unless you feel like risking a chance to lose your money and your product all in one. Don't expect them to be helpful about it either because they will just throw their vague policies in your face as a cop out.